NEWARK, N.J., Oct. 25, 2021 /PRNewswire/ -- Recognizing
the financial difficulties the pandemic has caused, PSE&G
continues its effort to educate and support its customers through
the pandemic recovery (pseg.com/HelpNow). PSE&G wants
customers to know:
- Income eligibility requirements have been expanded for utility
assistance programs including the Universal Service Fund (USF) and
Low Income Home Energy Assistance Program (LIHEAP).
- A family of four making up to $105,000 a year can now receive help to cover
most, if not all, of what they owe.
- The expansion of income eligibility is more than double of the
pre-pandemic limit.
- Eligibility has been expanded for USF's Fresh Start Program,
which provides forgiveness of past due balances as long as
customers pay their monthly energy bills in full for a year.
- PSE&G is educating customers in our communities while
offering more flexible payment options and new deferred payment
arrangements (DPAs).
"The pandemic has inflicted financial hardship on many of our
customers, some for the very first time, and most are unaware that
they may qualify for help," said PSE&G Chief Customer Officer
and vice president of Customer Care, Deborah Affonsa. "We want to spread the word and
raise awareness about the programs. Most importantly, we want our
customers to know we are here to help and we care."
Building Awareness in Communities
Working with social
service agencies, PSE&G has brought community advocates into
several of its customer service centers to personally help
customers access resources to help pay their utility bill.
Community outreach efforts also include a grass roots approach.
PSE&G participated in several pandemic related relief events
and deployed dozens of outreach associates into communities, going
door to door handing out information.
New Jersey residents can find
out if they're eligible with this anonymous online screening
tool: nj.gov/dca/dcaid.
Flexible Payment Options
PSE&G is offering more flexible payment options and
new deferred payment arrangements (DPAs). A DPA allows
customers to continue to pay their regular monthly bill, plus an
amount toward your past-due balance. A customer can make a DPA with
as little as $0 down and up to 12
months to pay, if they qualify.
"We never want to shut off any customer's utility service
because of inability to pay," said Affonsa. "We want to work with
customers to keep them connected and get them back on track,
together."
Visit pseg.com/helpnow
- PSE&G Deferred Payment Arrangement or 800-357-2262
- NJ 2-1-1 Utility Assistance or 2-1-1; 800-510-3102
Utility Payment Assistance Programs:
- Universal Service Fund (USF) or 800-510-3102 or
energyassistance.nj.gov
- Low Income Home Energy Assistance Program (LIHEAP) or
800-510-3102 or energyassistance.nj.gov
- Payment Assistance Gas and Electric (PAGE) or 732-389-2204 or
732-982-8710 or njpoweron.org
- NJ SHARES (NJS) or 866-NJSHARES (657-4273) or njshares.org
- New Jersey Lifeline or 800-792-9745 or aging.nj.gov
Contact: Rebecca Mazzarella
Rebecca.Mazzarella@pseg.com
Media Relations: 973-430-7734
Customer Service: 800-436-7734
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SOURCE PSE&G