Provident Hires Tara Brady as Customer Experience Director
May 10 2022 - 08:00AM
Provident Bank, a leading New Jersey-based financial institution,
announced today that Tara Brady has joined the Bank as First
Vice President, Customer Experience Director. The newly created
position underscores the Bank’s commitment to elevate the customer
experience.
Ms. Brady is responsible for crafting and executing strategic
initiatives that improve the customer experience across all
touchpoints of their journey. In addition, she will collect,
analyze, and synthesize information to produce actionable outcomes
for a best-in-class customer experience. Ms. Brady will also
establish and execute a roadmap for a Voice of the Customer (VoC)
and Net Promoter Score (NPS) program, refining it on an ongoing
basis and communicating its status to executive stakeholders.
“We are striving to transform the organization to consistently
engage customers with superior interactions with measurable
results,” said Robert Capozzoli, Senior Vice President, Chief
Marketing Officer. “Tara’s successful track record as a recognized
customer experience leader and her passion for developing a
customer centric culture that turns customers into fans and
advocates, makes her a perfect fit to lead this critical
initiative,” added Mr. Capozzoli.
Ms. Brady has more than 10 years’ experience invigorating and
transforming the sales and customer experience cultures of high
performing financial institutions. Most recently, she was Director
of Member Experience for Affinity Federal Credit Union, where she
improved and expanded customer experience milestones and
deliverables, reconfigured sales enablement for the entire
organization, and re-strategized, streamlined, and improved
processes for operational excellence. She has also held senior
leadership positions with WSFS Bank and Wells Fargo.
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/b2aafbc9-09af-4e89-ba7a-5692083def88
About Provident BankProvident Bank, a
community-oriented financial institution offering “Commitment you
can count on” since 1839, is the wholly owned subsidiary of
Provident Financial Services, Inc. (NYSE:PFS), which reported
assets of $13.62 billion as of March 31, 2022. With $11.37 billion
in deposits, Provident Bank provides a comprehensive suite of
financial products and services through its network of branches
throughout northern and central New Jersey, as well as Bucks,
Lehigh and Northampton counties in Pennsylvania and Queens County
in New York. The Bank also provides fiduciary and wealth management
services through its wholly owned subsidiary, Beacon Trust Company
and insurance services through its wholly owned subsidiary, SB One
Insurance Agency, Inc. For more information about Provident Bank,
visit www.provident.bank or join the conversations on Facebook
(ProvidentBank) and Twitter (@ProvidentBank).
CONTACT: Keith
Buscio732-504-9407Keith.buscio@provident.bank
Provident Financial Serv... (NYSE:PFS)
Historical Stock Chart
From Feb 2024 to Mar 2024
Provident Financial Serv... (NYSE:PFS)
Historical Stock Chart
From Mar 2023 to Mar 2024