PG&E Shares Resources to Help Customers Rebuild and Recover after Wildfires
October 05 2020 - 11:45AM
Business Wire
We’re Here to Help and Recognize How Difficult
this Time is for Thousands of Customers
Pacific Gas and Electric Company (PG&E) and other community
partners share wildfire recovery support and resource information
for customers returning home or rebuilding after recent wildfires.
PG&E understands this is a difficult time for communities
throughout Northern and Central California.
“Our thoughts continue to be with the communities impacted by
the recent wildfires. We are working with affected customers to
help assist them through the recovery process. PG&E offers
disaster assistance to immediately support customers during this
time,” said Laurie Giammona, PG&E Senior Vice President and
Chief Customer Officer.
PG&E recognizes the hardships that those affected by
wildfires are facing and know that billing is the last thing on
customer’s minds. To help ease the burden, PG&E is
offering:
- Financial assistance for qualified customers.
- California Alternate Rates for Energy (CARE) Program -
Qualified households can save 20 percent or more each month on
their energy bill.
- Family Electric Rate Assistance (FERA) Program -
Separate from CARE, income-qualified households with three or more
persons can apply for a monthly discount on their electric
bill.
- Residential customers who have special energy needs due to
certain qualifying medical conditions can receive a lower rate on
monthly energy bills through the Medical Baseline program. There
are no income qualifications.
In addition PG&E customers may qualify for Relief for
Energy Assistance through Community Help (REACH). REACH
provides income qualified customers with financial assistance
during times of hardship. Customers impacted by the wildfires are
eligible for financial assistance. Certain limitations may
apply.
- Billing support to stop estimated energy usage
attributed to the time period the home or business was unoccupied
as a result of the emergency and discontinue billing for structures
that were lost in the fire.
- Credit relief for eligible customers who have lost their
home or business by offering flexible payment arrangements for
previous account balances.
PG&E urges customers to follow important safety guidelines
as they return to evacuation zones or burn areas. When local first
responders allow customers to return home PG&E recommends the
following safety tips for homes and business in impacted areas.
Returning Home Safety Tips
- If you see downed power lines, treat them as if they are "live"
or energized. Keep yourself and others away and call 911, then
notify PG&E at 1-800-743-5000.
- If you smell the distinctive "rotten egg" odor of natural gas,
leave the area and call 911 immediately, and then call PG&E at
1-800-743-5000.
- If you or someone else shut off gas service, DO NOT turn it
on yourself. Contact PG&E or a qualified professional to
perform a safety inspection before restoring gas service and
relighting pilot lights.
- Check for damaged household electrical wiring. Turn off the
power at the main electric switch if you suspect damage and consult
an electrician.
- Make sure generators are properly installed by a licensed
electrician. Improperly installed generators pose a significant
danger.
For more information about how PG&E can help with the
rebuild and recover phase, please call 800-743-5000, email
rebuild@pge.com or visit pge.com/wildfirerecovery and
pge.com/consumer-protections.
About PG&E
Pacific Gas and Electric Company, a subsidiary of PG&E
Corporation (NYSE:PCG), is one of the largest combined natural gas
and electric energy companies in the United States. Based in San
Francisco, with more than 23,000 employees, the company delivers
some of the nation’s cleanest energy to nearly 16 million people in
Northern and Central California. For more information, visit
pge.com and pge.com/news.
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