PG&E Encourages Customers to Update Their Contact Information In Advance of Wildfire Season
March 02 2020 - 2:00PM
Business Wire
Updates Needed from More Than 200,000 Customers
In Preparation for Public Safety Power Shutoffs
Pacific Gas and Electric Company (PG&E) is sending postcards
to more than 200,000 customers encouraging them to update their
mobile number, email and other key information so the company can
contact them in advance should it become necessary to temporarily
turn off power for safety this fire season.
These customers, who live throughout PG&E’s service area,
have incomplete or no contact information on file.
It is important that all customer information is up to date so
PG&E can share important wildfire safety alerts. This is
especially critical for medical baseline customers. In addition to
notifying customers directly, PG&E also will provide outage
updates and information through channels such as social media,
local news, radio and the pge.com website.
“As a result of a drier than expected January and February, the
2020 wildfire season may arrive sooner than expected, so we all
need to be better prepared to stay emergency-ready and to keep our
families and friends safe,” said Chief Customer Officer, Senior
Vice President Laurie Giammona. “We are asking our customers to be
sure we have their latest contact information so we can do our best
to reach them in advance of a potential Public Safety Power Shutoff
event.”
The Public Safety Power Shutoff program is one of many
precautionary safety measures the company has put in place as part
of its Community Wildfire Safety Program to reduce wildfire threats
and strengthen communities for the future.
Extreme weather threats can change quickly. PG&E’s goal,
dependent on weather and other factors, is to send customer alerts
through automated calls, texts and emails at 48 hours, again at 24
hours, and again just prior to shutting off power.
Besides updating their contact information to prepare for Public
Safety Power Shutoffs, PG&E encourages customers to do the
following:
- Have an emergency plan for wildfires and discuss it with your
friends, family and neighbors
- Check in with your elderly neighbors and friends who may have
special needs
- Update or create a go bag or 72-hour kit that can be used if
you need to evacuate
- Prepare an emergency supply kit with food, water, flashlights,
batteries and other critical supplies
- Customers concerned about pet safety during a PSPS should
identify which kennels, shelters or veterinarians can care for pets
during an emergency ahead of time
- Clear defensible space around your home or business
PG&E thanks customers who have already taken action to
ensure they will receive its wildfire safety alerts. For customers
who have not yet confirmed or updated their contact information,
PG&E strongly encourages everyone to do so by visiting
www.pge.com/mywildfirealerts or by calling the PG&E contact
center at 1-866-743-6589.
About PG&E
Pacific Gas and Electric Company, a subsidiary of PG&E
Corporation (NYSE:PCG), is one of the largest combined natural gas
and electric energy companies in the United States. Based in San
Francisco, with more than 20,000 employees, the company delivers
some of the nation’s cleanest energy to nearly 16 million people in
Northern and Central California. For more information, visit
www.pge.com/ and www.pge.com/en/about/newsroom/index.page.
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