DENVER, Sept. 18, 2019 /PRNewswire/ -- E SOURCE
FORUM -- Utilities today have an incredible
opportunity to engage and serve their customers as leaders in a
clean energy future. New energy resources like electric vehicles,
solar, and smart home devices are making it more essential than
ever for utilities to connect with an increasingly savvy customer
base. Oracle Utilities Opower is empowering utilities to do exactly
that with new capabilities and new integrations for innovating at
utility scale.
With new combined solutions with EnergyHub, Powerley, and
Agentis, as well as new Opower capabilities for EV and solar
customer engagement, behavioral load shaping, and digital marketing
automation, utilities can use Opower to rapidly expand the breadth
and depth of their customer engagement initiatives and gain new
levels of visibility into their grid operations.
"With an evolving customer base, utilities need an
enterprise-grade platform that both continues to pump out
innovative functionality and enables them to easily plug in new
offerings to extend the value they can deliver to every customer,"
said Scott Neuman, Opower group vice
president at Oracle Utilities. "As a single platform, Opower is
helping utilities bring customer engagement into their core
business operations and deliver new customer-facing services that
can enhance the relationship they have with their customers."
Customer engagement has become fundamental to utility
operations. Utilities need to be able to coordinate all their
customer touchpoints and get a 360-degree view of every customer.
To enable that, Oracle continues to enhance how Opower integrates
with other utility systems and incorporates third-party
applications, further enhancing the customer engagement system of
record for customer operations and experience.
Expanding Ecosystem Accelerates Customer Value
Recent Opower collaborations with EnergyHub, Powerley and
Agentis offer utilities:
- A broader portfolio to drive energy efficiency and peak
demand savings. Opower's residential behavioral programs have
driven over 24 terawatt-hours in energy savings, considerably more
than any other provider. By combining these behavioral programs
with EnergyHub's bring-your-own-device (BYOD) DER programs and
Powerley's smart home engagement solutions, Opower is helping
utilities supercharge enrollment in device programs and create
deeper, automated energy savings. And in partnership with Agentis,
Opower now offers utilities the industry's only verified behavioral
energy savings for both residential and commercial customers.
- Effective behind-the-meter engagement at scale: The
Opower platform creates personalized customer journeys across
moments that matter, including peak days, high bills, smart meter
roll-outs, and solar installations. Opower's partners extend those
journeys into the connected home. Powerley and Oracle have created
a cohesive customer journey, tapping the potential of real-time
energy data to help utility customers create smarter homes that
uncover energy waste and deliver energy savings automation.
EnergyHub and Oracle are also unlocking new value for utilities
from connected utility customers by combining effective engagement,
adoption, and orchestration of distributed energy resources (DERs),
leveraging EnergyHub's network of distributed energy resource
providers and Opower's millions of consumer touchpoints.
- A more complete customer experience: Oracle provides
frictionless online transactions and a seamless web experience for
all classes of customers, as well as deep energy and billing
insights for residential customers. With Agentis, Oracle extends
these insights to meet the unique needs of business customers.
These personalized analytics and tools are proven to drive
energy-saving actions among a utility's commercial customers.
- Better visibility and control over Distributed Energy
Resources (DERs): The proliferation of DERs is also driving the
need for increased visibility not just across customer systems, but
across grid management systems as well. The combination of
EnergyHub's Mercury DERMS and Oracle's Network Management System
provides distribution operators the ability to visualize and
orchestrate grid-edge DERs, enabling integrated grid
operations.
"Regulations, rate changes, the addition of new energy resources
– utilities today are in the midst of a perfect storm of challenges
that point solutions just can't address. Only Oracle offers the
end-to-end solutions to help utilities foster better, more valuable
relationships with customers which, in turn, help the utilities
drive down service costs and balance demand on the grid," added
Neuman.
Spanning more than 60 million households globally, Opower is the
most widely used customer engagement platform of record in the
utility industry.
Additional Resources
- Oracle Utilities Opower Behavioral Load Shaping Cloud
Service
- Learn more about Oracle Utilities Opower
- Follow us on Twitter and the Oracle Utilities blog
About Oracle
The Oracle Cloud offers a complete suite of integrated applications
for Sales, Service, Marketing, Human Resources, Finance, Supply
Chain and Manufacturing, plus Highly Automated and Secure
Generation 2 Infrastructure featuring the Oracle Autonomous
Database. For more information about Oracle (NYSE: ORCL), please
visit us at www.oracle.com.
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owners.
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SOURCE Oracle