SAN FRANCISCO, Sept. 17, 2019 /PRNewswire/ -- ORACLE
OPENWORLD – Oracle today announced availability of its
AI-trained voice with Oracle Digital Assistant. Now, enterprise
customers can use voice commands to communicate with their
enterprise applications to drive desired actions and outcomes,
enriching the user experience with conversational AI, simplifying
interactions and improving productivity.
"Enterprises are demanding an AI-powered voice assistant that
understands their specific vocabulary and enables naturally
expressive interactions for its users," said Suhas Uliyar, vice
president, AI and Digital Assistant, Oracle. "Most of all though,
enterprises value a highly secure AI-powered voice assistant that
stores their business' sensitive data in Oracle's second generation
cloud infrastructure."
Built on Oracle's next-generation infrastructure, Oracle Digital
Assistant applies AI with deep semantic parsing for natural
language processing (NLP), natural language understanding (NLU) and
custom machine learning (ML) algorithms. This combination allows
Oracle Digital Assistant to understand a user's natural
conversation, derive intent, produce compositional logical forms,
and identify and learn user behavior patterns in order to
proactively take action on behalf of the user. A no-code tool that
allows enterprises to build conversational experiences, Oracle
Digital Assistant can also integrate with human agent work-flows
and business processes without any coding required.
Oracle's intelligent voice assistant for the enterprise brings
conversational AI to new applications by analyzing
enterprise-specific and domain-specific vocabulary on which open
and consumer-oriented domain models are not trained on. Oracle
Digital Assistant, the only enterprise digital assistant on the
market today, makes voice and user interactions more expressive by
processing complex queries and deriving intelligence from all
available enterprise applications, such as ERP, CRM and HR systems
to respond in the context to the request made.
The NLP engines that power today's traditional messaging-based
channels lack the ability to handle highly expressive sentences.
Voice interactions, however, enable expressive conversations which
require NLP engines to manage much more complex constructs.
Linguistic constructs like relative clauses, comparatives,
superlatives, negation, anaphora, ordinals, cardinals,
superlatives, ellipsis, quantifiers and conjunctions now need to be
processed by the NLP engines that require more sophistication than
the simple intent classification and slot-filling engines available
today.
Oracle Digital Assistant NLP now comes with a semantic parser
that understands these complex linguistic constructions and
produces compositional logical forms that go beyond slot-filling. A
sales key account manager can, for example, use Oracle Digital
Assistant to schedule a lunch meeting with the Key Account Director
or "KAD" and locate the most convenient parking garage for the
meeting. Asking the Oracle Digital Assistant to "Find the address
of the closest parking garage near the Japanese restaurant by
Japantown's Peace Pagoda" will return directions to the nearest
parking garage not the Japanese restaurant. In addition, the
acronym "KAD" is a contextual and enterprise-specific term which
consumer-grade voice systems typically misinterpret. Oracle Digital
Assistant is uniquely able to distinguish enterprise- and
domain-specific vocabulary that various HCM, ERP and CX systems use
regularly.
Oracle Digital Assistant is pre-built with AI-trained enterprise
skills across ERP, SCM, HCM and CX and can connect to
multiple back-end systems simultaneously to orchestrate user
interactions across various application skills. With these
plug-and-play skills, line-of-business users only have to interface
with one digital assistant that can source the right information
from employee directories, expense management systems or an
assortment of other enterprise applications, including Oracle Cloud
Application offerings. Oracle Digital Assistant can also be
deployed to popular conversational interfaces, such as Microsoft
Teams, Slack, Facebook Messenger, WeChat and across voice
interfaces like Siri and Alexa.
Customer Spotlight
Customers in various industries
showcase the power of Oracle Digital Assistant.
"We consider voice powered assistants to be a game-changing
element with our customers," said Kumar
Thakur, principal architect, Exelon Utilities. "No apps
to download or launch, just simply talk to the Oracle Digital
Assistant, just as if you're talking to the help desk and get your
problems addressed automatically. When you scale that to millions
of customers, the savings are easy to see."
"Deploying the chatbot is going to make significant savings this
year," said Chris Ashworth, CIO,
Hermes. "Oracle Digital Assistant now handles 38 percent of our
customer queries providing us with significant cost savings and an
increase in our customer satisfaction levels."
"We will be using Oracle's new voice recognition technology
to 'understand' the beekeeper's spoken words," said Sabiha Malik, founder and executive president,
The World Bee Project CIC. "We have developed 'The World Bee
Project Bee Assistant' in collaboration with Oracle. The
new voice recognition technology does radically improve the
ease and accuracy of hive inspections as beekeepers are guided by
voice responses and can effortlessly record the data from their
inspections. Thanks to this contribution from Oracle, we will be
able to use our 'World Bee Project Bee Assistant' to help
beekeepers and bee-keeping farmers worldwide to develop best
beekeeping practices to improve the health of their bee colonies by
better understanding the relationships between bee health, hive
conditions and hive environments."
"Oracle Digital Assistant has given us tremendous results by
helping to scale up our service delivery to prospective students,"
said Catherine Cherry, director,
Prospect Management, University of Adelaide. "Our International Eligibility
chatbot has enabled us to improve our student experience for
international students. With this brand-new service, we are able to
answer the most critical question prospects will ask us – 'am I
eligible?' – 24/7 around the globe. In terms of business outcomes,
the Eligibility chatbot allows us to extend our workforce and deal
with higher enquiry volumes. It is also bringing us new leads from
new geographic markets and leads that have a qualification level
that would not be possible to gather any other way at the speed and
scale of the chatbot. The new sophisticated voice capabilities
of Oracle Digital Assistant offer us the ability to extend this new
service to our second most used channel – phone – which simply
would not be possible for us without a virtual agent."
Industry Accolade
Oracle has been recognized by
industry analyst reports for its multi-channel and digital
experience development platform.
- Gartner's Magic Quadrant for Multiexperience Development
Platforms, July 10, 2019
Additional Resources
- Learn about Oracle Digital Assistant
- View Oracle Digital Assistant Webcast
- Try Oracle Digital Assistant
- For Chatbot Developers
- Connect with Oracle Mobile Cloud on Twitter, LinkedIn and via
the Oracle Mobile Blog
About Oracle
The Oracle Cloud offers a complete suite
of integrated applications for Sales, Service, Marketing, Human
Resources, Finance, Supply Chain and Manufacturing, plus Highly
Automated and Secure Generation 2 Infrastructure featuring the
Oracle Autonomous Database. For more information about Oracle
(NYSE: ORCL), please visit us at www.oracle.com.
About Oracle OpenWorld
Oracle OpenWorld, the
industry's most important business and technology conference for
more than 20 years, hosts tens of thousands of in-person attendees
as well as millions online. Dedicated to helping businesses
leverage cloud for their innovation and growth, the conference
delivers deep insight into industry trends and breakthroughs driven
by technology. With thousands of sessions, demos and hands-on labs,
plus exhibitions from more than 250 partners and customers from
around the world, Oracle OpenWorld has become a showcase for
leading cloud technologies, from Cloud Applications to
Infrastructure. For registration, live keynotes, session details,
news and more
visit www.oracle.com/openworld or www.oracle.com/newsroom.
Future Product Disclaimer
The preceding is intended
to outline our general product direction. It is intended
for information purposes only, and may not be incorporated
into any contract. It is not a commitment to deliver any
material, code, or functionality, and should not be relied upon
in making purchasing decisions. The development, release,
timing, and pricing of any features or functionality described
for Oracle's products may change and remains at the sole discretion
of Oracle Corporation.
Forward-Looking Statements Disclaimer
Statements in
this article relating to Oracle's future plans, expectations,
beliefs, and intentions are "forward-looking
statements" and are subject to material risks and
uncertainties. Many factors could affect Oracle's current
expectations and actual results, and could cause
actual results to differ materially. A discussion of such
factors and other risks that affect Oracle's business is
contained in Oracle's Securities and Exchange Commission (SEC)
filings, including Oracle's most recent reports on Form 10-K
and Form 10-Q under the heading "Risk Factors."
These filings are available on the SEC's website or on Oracle's
website at http://www.oracle.com/investor. All information in
this article is current as of September 17,
2019 and Oracle undertakes no duty to update any statement
in light of new information or future events.
Trademarks
Oracle and Java are registered trademarks
of Oracle and/or its affiliates. Other names may be trademarks of
their respective owners.
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SOURCE Oracle