New Relic Rated Highest in 2020 Gartner Peer Insights ‘Voice of the Customer’: Application Performance Monitoring Suites
October 19 2020 - 9:00AM
Business Wire
With 91 percent recommendation rate, New Relic
is the strategic observability platform of choice for customers
New Relic, Inc. (NYSE: NEWR), the observability platform
company, announced today it was named a Customers’ Choice in the
2020 Gartner Peer Insights ‘Voice of the Customer’: Application
Performance Monitoring [1]. New Relic tied for the highest overall
rating of 4.7 out of 5 among the vendors awarded the Customers’
Choice distinction. New Relic’s recommendation rating of 91 percent
is a significant vote of confidence from its global customer
base.
The report was generated based on feedback and ratings from
end-user professionals who have purchased, implemented and used New
Relic’s observability platform, including:
- “New Relic is a fantastic platform, enabling us to monitor and
alert our complex environment, enabling "single pane of glass"
visualizations of usage and performance. Much better than
previously implemented platforms."- IT Manager -
DevOps/Cloud/Operations in the Healthcare Industry
- "Imagine spending less time on-call but balance this one with
optimizing customer experience by quick troubleshoot incidents.” -
Business Technology Executive in the Services Industry
- "New Relic helped me identify many issues such as null objects,
slowest transactions, slowest queries etc. and by looking at
in-depth queries and stack traces I was able to double the speed of
my company’s website which made me the employee of the month." -
Sr. Full Stack Web Developer Associate in the Education
Industry
- “You don't need to be a monitoring guru for doing advanced
instrumentation and monitoring on complex-distributed applications.
New Relic helped me with the troubleshooting and detection of a
memory leak on a business-critical application that was costing us
around $10K a month.” -DevOps Engineer in the Services
Industry
- "New Relic has always provided the transparency we wanted to
achieve in every system we build. We have now become dependent on
it so much that not even a day could pass without New Relic's
monitoring in place for us." - Senior Software Engineer in the
Services Industry
According to the report, “Gartner defines Application
Performance Monitoring Suites as one or more software and/or
hardware components that facilitate monitoring to meet three main
functional dimensions: (1) Digital experience monitoring (DEM) (2)
Application discovery, tracing and diagnostics (ADTD) (3)
Artificial intelligence for IT operations (AIOps) for applications.
Gartner continues to include DEM and AIOps for applications as
components of our APM suite evaluations, while also evaluating them
as separate markets.” To learn more about this definition, please
visit https://www.gartner.com/reviews/market/apm.
[1] Gartner Peer Insights ‘Voice of the Customer’: Application
Performance Monitoring, Peer Contributors, October 2020
About Peer Insights
Gartner Peer Insights is an online platform of ratings and
reviews of IT software and services that are written and read by IT
professionals and technology decision-makers. The goal is to help
IT leaders make more insightful purchase decisions and help
technology providers improve their products by receiving objective,
unbiased feedback from their customers. Gartner Peer Insights
includes more than 350,000 verified reviews in more than 340
markets. For more information, please visit
www.gartner.com/reviews/home.
Disclaimer
Gartner Peer Insights Customers’ Choice constitute the
subjective opinions of individual end-user reviews, ratings, and
data applied against a documented methodology; they neither
represent the views of, nor constitute an endorsement by, Gartner
or its affiliates.
The reviews that contributed to New Relic’s recognition and
other information provided through third-party websites herein are
the opinions of select customers and New Relic does not endorse or
guarantee the accuracy or completeness of such information.
About New Relic
The world’s best engineering teams rely on New Relic to
visualize, analyze and troubleshoot their software. New Relic One
is the most powerful cloud-based observability platform built to
help companies create more perfect software. Learn why customers
trust New Relic for improved uptime and performance, greater scale
and efficiency, and accelerated time to market at newrelic.com.
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Media Contact Andrew Schmitt New Relic, Inc. 415-869-7109
PR@newrelic.com
Investor Contact Peter Goldmacher New Relic, Inc.
503-336-9280 IR@newrelic.com
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