New Relic Enhances AIOps Capabilities
April 14 2020 - 4:05PM
Business Wire
New Relic AI Empowers DevOps and SRE Teams
to Reduce Alert Noise, Proactively Detect and Resolve Incidents
Faster
New Relic, Inc. (NYSE: NEWR), the industry’s largest and most
comprehensive cloud-based observability platform built to help
customers create more perfect software, today enhanced New Relic
AI, a suite of AIOps capabilities built for on-call DevOps, Site
Reliability Engineering (SRE) and network operations center (NOC)
teams responsible for operating modern infrastructure. New Relic AI
provides advanced applied intelligence (AI) and machine learning
(ML) technologies to help customers detect, diagnose and resolve
incidents faster, and continuously improve incident management
workflow.
DevOps and SRE teams are under increased pressure to meet
service level objectives, ship software without errors, and quickly
fix incidents before their customers notice. More and more
frequently, teams now find themselves bombarded with alerts sent
from a mix of fragmented tools making it even more difficult to
detect, diagnose, and resolve potential problems. New Relic AI was
designed to provide on-call teams with intelligence and automation
that augments their existing incident management teams and
workflows to help get closer to root cause faster.
“New Relic's goal is to help reduce the toil and anxiety of
running modern systems for engineering teams. We're proud to report
that our early-access customers reported that they have seen
automatic reductions in alert noise by 50 percent -- and some as
much as 80 percent within days,” said Guy Fighel, GVP and Product
GM at New Relic. “New Relic AI is the only solution that has the
automation, intelligence and scale-out architecture needed to
deliver true observability and offer precise insights that today’s
modern and complex enterprises require. We continue to push the
boundaries to empower DevOps and SRE teams as we enhance our
platform relentlessly.”
“New Relic AI’s proactive detection capability was very easy to
set up and use. There were zero agent configuration changes or
deployments needed,” said Jeffrey Hines, Senior Site Reliability
Engineer, Signify Health. “Specifically, it helped my team achieve
speed, agility and provided operational visibility which ultimately
helps us reduce incidents, integrate machine learning and analytics
into operations and improve overall customer experience.”
"Today, the biggest problem IT Ops teams struggle with the most
is making sense of vast volumes of event alert noise, impacting a
team’s ability to focus on building flawless software. With New
Relic AI, our teams will have a clear understanding of how specific
issues affect business services, allowing them to quickly identify
and prioritize the most business-critical issues. With this launch,
we look forward to harnessing the power of targeted intelligence
and ultimately optimizing cost,” said Peter Hammond, Global Head of
Technology Operations, Morningstar, Inc.
New Relic AI delivers a holistic AIOps solution that not only
understands historical alerts, but also applies machine learning
and AI to significantly reduce alert noise, enrich incidents with
context, and provide intelligence and automation to on-call teams
in real-time. Deeply integrated with the New Relic One
observability platform, New Relic AI is an open incident
correlation and intelligence solution that is source and data
agnostic. With unique access to NRDB, a unified telemetry database,
New Relic AI fuels ML models and provides an intelligent,
context-rich incident response workflow, drawing on key
capabilities that include:
- Proactive Detection to detect problems earlier:
Continuously evaluates telemetry data for anomalies and proactively
notifies customers in their existing collaboration tools. This
allows for quick action to prevent larger problems before they
impact customer experience. New Relic AI enables customers to
ingest, analyze, and take action on multiple data types, including
alerts, logs, metrics, deployment events and more. This gives teams
better context into incidents that occur and how they impact the
broader environment, so they can diagnose and prioritize problems
faster.
- Incident Intelligence to reduce alert noise and diagnose and
respond faster: New Relic AI deeply integrates with many data
sources to group related alerts and incidents and includes
AI/ML-powered suggested correlations to help customers prioritize
alerts and focus on the most important issues. Alert noise is
automatically reduced by correlating related alerts, events, and
incidents, while also suppressing flapping and low-priority alerts.
Correlated incidents are enriched with context, automatically
classified based on golden signals (i.e. errors, saturation,
traffic, latency), as well as identifying related components
affected and suggesting responders, to help on-call teams get
closer to root cause and take action faster. In addition, it frees
users from the steep learning curves, lengthy implementations and
complex integrations typically found with other AIOps tools. By
leveraging incident correlation, early access customers have
reported that they have seen automatic reductions in alert noise by
50 percent.
- Deep integration with existing incident management
workflows: New Relic AI integrates with Slack, PagerDuty,
ServiceNow, OpsGenie, VictorOps and other tools to fit within
customers’ existing incident management workflow. Enriched
incidents with relevant context and ML-powered guidance and
suggestions are automatically shared in team’s existing workflows,
removing the need to switch between tools in times of crisis.
Customers can see a live view of ingested data, an intelligent
summary of each incident, and have the ability to tune correlations
with user feedback.
According to Gartner, “AIOps will detect patterns a human would
be unlikely to uncover, including those that reveal cause and
effect. From this determination of causality, models should be
created that will help decide which IT metrics should be mapped to
which business objective. Observe these over time to refine each
model; ensure that it is up-to-date and that any assumptions it
makes remain accurate. Through its usage of machine learning
algorithms, AIOps specifically offers a mathematical way to find
the hidden connections, causes and opportunities in the data that
make this process possible.” [1]
Available now, organizations can sign up for trial here.
Additional resources:
- eBook on how to accelerate incident response with AIOps
- Webinar to learn more about incident response with AIOps
- Blog post on how New Relic AI’s powerful AIOps capabilities
help customers detect, diagnose and resolve incidents faster
Forward-Looking Statements
This press release contains “forward-looking” statements, as
that term is defined under the federal securities laws, including
but not limited to statements regarding New Relic AI and its
capabilities and the potential value and solutions that this can
bring to customers. The achievement or success of the matters
covered by such forward-looking statements are based on New Relic’s
current assumptions, expectations, and beliefs and are subject to
substantial risks, uncertainties, assumptions, and changes in
circumstances that may cause New Relic’s actual results,
performance, or achievements to differ materially from those
expressed or implied in any forward-looking statement. Further
information on factors that could affect New Relic’s financial and
other results and the forward-looking statements in this press
release is included in the filings New Relic makes with the SEC
from time to time, including in New Relic’s most recent Form 10-Q,
particularly under the captions “Risk Factors” and “Management’s
Discussion and Analysis of Financial Condition and Results of
Operations.” Copies of these documents may be obtained by visiting
New Relic’s Investor Relations website at http://ir.newrelic.com or
the SEC's website at www.sec.gov. New Relic assumes no obligation
and does not intend to update these forward-looking statements,
except as required by law.
[1] Artificial Intelligence for IT Operations Delivers Improved
Business Outcomes, Gartner, Charley Rich, 3 December 2019
About New Relic
New Relic is the industry’s largest and most comprehensive
cloud-based observability platform built to help customers create
more perfect software. The world’s best software and DevOps teams
rely on New Relic to move faster, make better decisions and create
best-in-class digital experiences. If you run software, you need to
run New Relic. Learn why more than 50% of the Fortune 100 trust New
Relic to make the world’s software run at newrelic.com.
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Andrew Schmitt New Relic, Inc. 415-869-7109 PR@newrelic.com
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