Fast-Casual Leader Noodles & Company Pivots Seamlessly to Curbside With Customer Insights From Medallia
September 02 2020 - 8:00AM
Business Wire
With Medallia, Noodles listens to guest
feedback to support business decisions and to identify and
recognize high performing frontline team members
Medallia, Inc. (NYSE: MDLA), the global leader in experience
management, today announced that Noodles & Company, a
fast-casual restaurant chain known for serving noodles, Zoodles and
Caulifloodles from around the world, is leveraging Medallia to
understand how best to serve its customers as dining moves to
digital ordering and curbside pickup.
“We have always been focused on creating an excellent guest
experience,” said Brad West, executive vice president of operations
at Noodles & Company. “Now more than ever though, our ability
to gather real-time feedback from our guests is of the utmost
importance to ensure we are serving both an excellent and safe
experience. Our partnership with Medallia has allowed us to better
connect with our guests by receiving real-time feedback, which has
strengthened our overall operation and positioned Noodles as a
leader throughout this unprecedented time.”
With over 450 restaurant locations, Noodles & Company was
faced with temporarily closing in-restaurant dining services and
shifting to a delivery, curbside, and quick pickup model to
continue serving guests. In order to make that transition
successfully, the company took to Medallia to capture customer
insights to optimize ordering, delivery and pickup operations.
“From the onset of the pandemic, we quickly adapted our business
to offer our guests the Noodles they know and love from the comfort
of their home, which meant leveraging our To-Go options and
expanding our ability to offer curbside pickup and delivery. In
making this transition, we were laser-focused on ensuring our food
tastes just as good eaten off-premise as it does in the restaurant,
and thanks to Medallia we’ve been able to learn and grow with the
feedback from our guests.”
In addition to providing guest insights, Medallia has also
enabled Noodles & Company to identify its highest performing
restaurants and team members and recognize their contributions to
the company. The executive leadership at Noodles & Company
personally reaches out to each and every restaurant when a positive
comment is received to recognize a job well done. This shift in
business model, and the supporting feedback through Medallia, gives
the opportunity to celebrate all frontline employees who go above
and beyond the call of duty to keep guests safe.
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About Medallia
Medallia (NYSE: MDLA) is the pioneer and market leader in
Experience Management. Medallia’s award-winning SaaS platform, the
Medallia Experience Cloud, leads the market in the understanding
and management of experience for customers, employees and citizens.
Medallia captures experience signals created on daily journeys in
person, digital and IoT interactions and applies proprietary AI
technology to reveal personalized and predictive insights that can
drive action with tremendous business results. Using Medallia
Experience Cloud, customers can reduce churn, turn detractors into
promoters and buyers, and create in-the-moment cross-sell and
up-sell opportunities, providing clear and potent returns on
investment. www.medallia.com
© 2020 Medallia, Inc. All rights reserved. Medallia®, the
Medallia logo, and the names and marks associated with Medallia’s
products are trademarks of Medallia. All other trademarks are the
property of their respective owners.
About Noodles &
Company
Since 1995, Noodles & Company has been serving noodles your
way, with noodles and flavors that you know and love to new ones
you're about to discover. From indulgent Wisconsin Mac & Cheese
to better-for-you Zoodles and Other Noodles, the company serves a
world of flavor in every bowl. Made up of more than 450 restaurants
and 10,000 passionate team members, Noodles was named one of the
Best Places to Work by the Denver Business Journal for its unique
culture built on the value of "Loving Life," which begins by
nourishing and inspiring every team member and guest who walks
through the door. To learn more or find the location nearest you,
visit www.noodles.com.
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PR Contact: Valerie Beaudett press@medallia.com +1 (650)
400-7833
IR Contact: Carolyn Bass ir@medallia.com
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