UAB Health System Taps Medallia to Enhance Employee and Patient Experiences
July 20 2020 - 08:00AM
Business Wire
Medallia, Inc. (NYSE: MDLA), the global leader in experience
management, today announced that University of Alabama at
Birmingham Health System, a top academic medical center in the U.S.
and leader in patient care, has selected Medallia to help enhance
employee and patient experiences.
“To enhance the world-class care UAB Health System provides, we
want to understand the thoughts and feedback of our patients and
employees,” said Chris Brainard, senior. Director of Patient
Experience and Engagement for the UAB Health System. “Our patients
deserve the best care possible, and our employees deserve the very
best working environment. Having a deep understanding of how we are
doing in both of these areas will enable us to work toward
delivering excellent patient outcomes and employee
experiences.”
UAB Health System will leverage Medallia to capture powerful,
rich patient and employee insights that will fuel future decisions
to drive better experiences.
“UAB is recognized as a healthcare leader, and watching them put
patients and employees at the center of everything they do to
understand how this impacts well-being, is nothing short of
amazing, and how all healthcare systems should work,” said Belinda
Simmons, healthcare practice lead at Medallia.
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About Medallia
Medallia (NYSE: MDLA) is the pioneer and market leader in
Experience Management. Medallia’s award-winning SaaS platform, the
Medallia Experience Cloud, leads the market in the understanding
and management of experience for customers, employees and citizens.
Medallia captures experience signals created on daily journeys in
person, digital and IoT interactions and applies proprietary AI
technology to reveal personalized and predictive insights that can
drive action with tremendous business results. Using Medallia
Experience Cloud, customers can reduce churn, turn detractors into
promoters and buyers, and create in-the-moment cross-sell and
up-sell opportunities, providing clear and potent returns on
investment. www.medallia.com
© 2020 Medallia, Inc. All rights reserved. Medallia®, the
Medallia logo, and the names and marks associated with Medallia’s
products are trademarks of Medallia. All other trademarks are the
property of their respective owners.
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