Hyland Taps Medallia for Strategic Employee and Customer Experience Initiatives
March 03 2020 - 8:00AM
Business Wire
Leverages Leading SaaS Platform to Track NPS
for Employee and Customer Satisfaction
Medallia, Inc. (NYSE: MDLA), the global leader in experience
management today announced Hyland, a leader in content services,
has selected Medallia as the underpinning for its strategic
employee and customer experience programs.
“As a company who is dedicated to putting our customers first,
having a holistic view of employee and customer sentiment is
critical to our business. By tapping Medallia, we will be empowered
to understand how our employees feel, how this impacts our customer
experiences and what actions we need to take to ensure our most
valuable assets are happy and satisfied,” said Justin Chappell,
director of global customer experience, at Hyland.
Hyland will be leveraging the Medallia Experience Cloud to
support its customer-first initiative and to gain insights into how
its customers feel when engaging with its partners and
employees.
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About Medallia
Medallia (NYSE: MDLA) is the pioneer and market leader in
Experience Management. Medallia’s award-winning SaaS platform, the
Medallia Experience Cloud, leads the market in the understanding
and management of experience for customers, employees and citizens.
Medallia captures experience signals created on daily journeys in
person, digital and IoT interactions and applies proprietary AI
technology to reveal personalized and predictive insights that can
drive action with tremendous business results. Using Medallia
Experience Cloud, customers can reduce churn, turn detractors into
promoters and buyers, and create in-the-moment cross-sell and
up-sell opportunities, providing clear and potent returns on
investment.
www.medallia.com
About Hyland
Hyland is a leading content services provider that enables
thousands of organizations to deliver better experiences to the
people they serve. Find us at Hyland.com.
© 2020 Medallia, Inc. All rights reserved. Medallia®, the
Medallia logo, and the names and marks associated with Medallia’s
products are trademarks of Medallia. All other trademarks are the
property of their respective owners.
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