Medallia Recognized as a Leader in Customer Feedback Management Platforms Report by Independent Research Firm
February 11 2020 - 12:45PM
Business Wire
Medallia Receives Top Score in Strategy
Category Amongst Ten Vendors
Medallia, Inc. (NYSE: MDLA), the global leader in experience
management, today announced it has been named a leader in The
Forrester Wave™: Customer Feedback Management Platforms, Q1
2020.
The Forrester Wave™: Customer Feedback Management Platforms, Q1
2020” report noted the following findings:
- Strategy - Medallia received the top score in the
strategy category, and the highest possible score in the following
criteria: execution and delivery on roadmap, product vision and
strategy, enterprise strategy and global strategy.
- Actionability - The report states that Medallia
continues to be “effective at enabling its customers by engaging
their people,” Medallia received the top score in the alerting and
closed-loop capabilities criterion.
- Scalability - Medallia reference clients praise the
company for its technology and ability to grow and scale with their
business and are also fond of their ability to drive engagement in
the platform at scale. Forrester noted that reference customers had
upward of 50,000 dashboard users - the most of any vendor in the
evaluation.
- Innovation - The report also stated that buyers should
consider Medallia if they are looking for a programmatic approach
and demand strong closed-loop follow-up capabilities from a vendor
that is invested in innovation.
“Businesses depend on employees to deliver superior customer
experiences. Medallia is unrivaled in its ability to empower tens
of thousands of employees to close the loop and create
customer-centric companies,” said Elena Hutchison, global vice
president of analyst relations.
Leslie Stretch, Medallia’s CEO added, “We believe Medallia is
the clear leader in scalable and secure customer feedback
management for the enterprise based on our strong scores and our
unrivaled investment in technology innovation, strategy and
scalability. Companies of all sizes and many of the world’s most
iconic brands leverage Medallia to drive their customer experience
initiatives.”
Additional Resources
Download a copy of the report See our products in action at
Experience ‘20 Learn more about Medallia Experience Cloud Follow us
on Twitter, Facebook and Instagram
About Medallia
Medallia (NYSE: MDLA) is the pioneer and market leader in
Experience Management. Medallia’s award-winning SaaS platform, the
Medallia Experience Cloud, leads the market in the understanding
and management of experience for customers, employees and citizens.
Medallia captures experience signals created on daily journeys in
person, digital and IoT interactions and applies proprietary AI
technology to reveal personalized and predictive insights that can
drive action with tremendous business results. Using Medallia
Experience Cloud, customers can reduce churn, turn detractors into
promoters and buyers, and create in-the-moment cross-sell and
up-sell opportunities, providing clear and potent returns on
investment.
www.medallia.com
© 2020 Medallia, Inc. All rights reserved. Medallia®, the
Medallia logo, and the names and marks associated with Medallia’s
products are trademarks of Medallia. All other trademarks are the
property of their respective owners.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20200211005860/en/
PR Contact: Valerie Beaudett press@medallia.com +1 (650)
400-7833
IR Contact: Carolyn Bass ir@medallia.com
Medallia (NYSE:MDLA)
Historical Stock Chart
From Mar 2024 to Apr 2024
Medallia (NYSE:MDLA)
Historical Stock Chart
From Apr 2023 to Apr 2024