Medallia Achieves FedRAMP JAB Authorization
January 09 2020 - 08:00AM
Business Wire
Achieves Important Certification to Accelerate
Growth in the Government Sector and Adds to Industry Security
Credentials
Medallia, Inc. (NYSE: MDLA), a global experience management
provider, today announced it has achieved Federal Risk and
Authorization Management Program (FedRAMP) certification, further
validating the company’s depth in delivering highly secure, leading
solutions for consumer, employee and government experience
management.
“We are delighted to have achieved the FedRAMP Joint
Authorization Board (JAB) Authorization. This important milestone
greatly expands our ability to serve the government sector.
Medallia will help agencies serve the public and their employees by
using leading edge, secure digital technology to enhance the
citizen experience. Medallia Experience Cloud enables 'Live Time'
experience capture and analysis to provide insight on the
improvement of services,” said Brian Michael, vice president and
general manager, public sector for Medallia.
FedRAMP provides a standardized approach to security assessment,
authorization, and continuous monitoring for cloud products and
services. Medallia Experience Cloud has met the stringent
requirements to receive a FedRAMP JAB Authorization, providing a
broad range of capabilities and benefits for any federal agency
with assurance that the risk posture has been reviewed and approved
by the DoD, DHS and GSA.
“Medallia is proudly serving the government sector. Our FedRAMP
certification is further validation of our leadership in delivering
highly secure experience management solutions to our customers.
We’ve always prioritized security and privacy as evidenced by our
achievement of GDPR, Privacy Shield, ISO 27001 and SOC 2 Type 2
security certifications,” said Mike Ottosson, chief technology
officer at Medallia.
Through a single powerful platform, Medallia helps federal
agencies better understand the experiences they provide so they can
transform these experiences. By capturing more customer and
employee signals and using best-in-class AI to understand them,
Medallia’s platform empowers agencies to take immediate action and
optimize agency-to-public interactions - at the highest level of
security required.
Learn more about Medallia’s Government Experience (GX)
program.
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About Medallia
Medallia (NYSE: MDLA) is the pioneer and market leader in
Experience Management. Medallia’s award-winning SaaS platform, the
Medallia Experience Cloud, leads the market in the understanding
and management of experience for customers, employees and citizens.
Medallia captures experience signals created on daily journeys in
person, digital and IoT interactions and applies proprietary AI
technology to reveal personalized and predictive insights that can
drive action with tremendous business results. Using Medallia
Experience Cloud, customers can reduce churn, turn detractors into
promoters and buyers, and create in-the-moment cross-sell and
up-sell opportunities, providing clear and potent returns on
investment. www.medallia.com
© 2019 Medallia, Inc. All rights reserved. Medallia®, the
Medallia logo, and the names and marks associated with Medallia’s
products are trademarks of Medallia. All other trademarks are the
property of their respective owners.
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PR Contact: Valerie Beaudett press@medallia.com +1 (650)
400-7833
IR Contact: Carolyn Bass ir@medallia.com
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