Booz Allen Hamilton and Medallia Form Strategic Alliance to Revolutionize Government Experience
November 20 2019 - 8:00AM
Business Wire
Medallia (NYSE: MDLA) today announced a strategic partnership
with Booz Allen Hamilton (NYSE: BAH) that fuses Booz Allen’s
Experience Management consulting expertise and implementation
services with Medallia’s award-winning Customer Experience
Management platform, the Medallia Experience Cloud. This new
partnership is designed to enable government agencies to deliver
world-class customer experience (CX) and employee experience (EX)
programs that are powered by Medallia and informed, designed and
delivered by Booz Allen, to empower those in public service to
collect, analyze, and act on feedback directly from those they
serve.
“Through OMB A-11 and the 21st Century IDEA Act, CX is now
recognized and in some cases, mandated as a critical component of
every federal agency’s digital strategy,” said Santiago Milian,
director of experience at Booz Allen. “Whether through websites,
apps or live interactions, Booz Allen is focused on supplying the
federal government with the best tools and resources they need to
provide the public with access to the information, services and
benefits that matter to them most. CX management is a critical
piece of Booz Allen’s services, and we’re excited to partner our
expertise with the innovative capabilities Medallia provides to
bring greater value to our federal clients.”
From the Chief Information Officer (CIO) and Chief Human Capital
Officer (CHCO) to the front-line call center technician, today’s
government understands that the experience their organizations
deliver across their customer and employee base directly ties to
their ability to accomplish the mission. This experience movement
has been bolstered and prioritized by the President’s Management
Agenda, OMB Circular A-11, the IDEA Act, the GSA Centers of
Excellence, and other initiatives out of both the executive and
legislative branches.
“The Public Sector understands the value of citizen and employee
experience and the meaningful return on investment these programs
can provide. We are excited to be partnering with Booz Allen
Hamilton whose people and culture make them a great fit to help us
serve those who serve and fundamentally revolutionize the
government experience,” said Brian Michael, vice president of
public sector at Medallia.
The strategic partnership with Medallia will take Booz Allen’s
CX capability and build that expertise within the Medallia
Experience Cloud platform to deliver experience management programs
tailored to the public sector.
Learn More
Visit Medallia in person at the D.C. City Tour on December 12,
2019 where Booz Allen Hamilton will be speaking.
About Booz Allen
For more than 100 years, military, government, and business
leaders have turned to Booz Allen Hamilton to solve their most
complex problems. As a consulting firm with experts in analytics,
digital, engineering, and cyber, we help organizations transform.
We are a key partner on some of the most innovative programs for
governments worldwide and trusted by their most sensitive agencies.
We work shoulder to shoulder with clients, using a mission-first
approach to choose the right strategy and technology to help them
realize their vision. With global headquarters in McLean, Virginia
and more than 80 offices worldwide, our firm employs more than
26,400 people and had revenue of $6.7 billion for the 12 months
ending March 31, 2019. To learn more, visit BoozAllen.com. (NYSE:
BAH)
About Medallia
Medallia (NYSE: MDLA) is the pioneer and market leader in
Experience Management. Medallia’s award-winning SaaS platform, the
Medallia Experience Cloud, leads the market in the understanding
and management of experience for customers, employees and citizens.
Medallia captures experience signals created on daily journeys in
person, digital and IoT interactions and applies proprietary AI
technology to reveal personalized and predictive insights that can
drive action with tremendous business results. Using Medallia
Experience Cloud, customers can reduce churn, turn detractors into
promoters and buyers, and create in-the-moment cross-sell and
up-sell opportunities, providing clear and potent returns on
investment. www.medallia.com
© 2019 Medallia, Inc. All rights reserved. Medallia®, the
Medallia logo, and the names and marks associated with Medallia’s
products are trademarks of Medallia. All other trademarks are the
property of their respective owners.
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