Big Lots Selects Medallia to Capture Omni-Channel Customer Journeys to Transform Loyalty
November 13 2019 - 8:00AM
Business Wire
Medallia, Inc. (NYSE: MDLA), the global leader in experience
management, today announced Big Lots has selected Medallia
Experience Cloud to curate a unified view of their physical,
digital and omni-channel journeys to consistently delight their
customers.
Big Lots, a discount retailer operating more than 1,400 stores
in 47 states, is looking to Medallia to identify and eliminate
points of friction in the customer journey in real-time and ensure
consistent employee training to drive customer loyalty.
“We are proud to be selected by Big Lots as their Experience
Management partner. Their well-known strengths in merchandising,
purchasing and location selection combined with their passion for
their customer and employee satisfaction, position them uniquely in
the discount retail sector,” said Leslie Stretch, president and CEO
of Medallia.
Follow us on Twitter, Facebook and Instagram
About Medallia
Medallia (NYSE: MDLA) is the pioneer and market leader in
Experience Management. Medallia’s award-winning SaaS platform, the
Medallia Experience Cloud, leads the market in the understanding
and management of experience for customers, employees and citizens.
Medallia captures experience signals created on daily journeys in
person, digital and IoT interactions and applies proprietary AI
technology to reveal personalized and predictive insights that can
drive action with tremendous business results. Using Medallia
Experience Cloud, customers can reduce churn, turn detractors into
promoters and buyers, and create in-the-moment cross-sell and
up-sell opportunities, providing clear and potent returns on
investment. www.medallia.com
© 2019 Medallia, Inc. All rights reserved. Medallia®, the
Medallia logo, and the names and marks associated with Medallia’s
products are trademarks of Medallia. All other trademarks are the
property of their respective owners.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20191113005060/en/
PR Contact: Valerie Beaudett press@medallia.com +1 (650)
400-7833
IR Contact: Carolyn Bass ir@medallia.com
Medallia (NYSE:MDLA)
Historical Stock Chart
From Mar 2024 to Apr 2024
Medallia (NYSE:MDLA)
Historical Stock Chart
From Apr 2023 to Apr 2024