Experience Management Leader Medallia Acquires Zingle, a Leading Multi-Channel Mobile Messaging & Customer Engagement Technol...
September 24 2019 - 8:00AM
Business Wire
The combination of Medallia and Zingle enables
real-time feedback and real-time action to transform customer
experiences.
Medallia, Inc. (NYSE: MDLA), the global leader in experience
management today announced it has acquired Zingle, the real-time
customer engagement solution for hospitality, travel and retail
verticals.
“Zingle offers frictionless transactions in real-time. Customers
can request products and services in-the-moment as they experience
a trip, a stay or a purchase. Zingle is mobile enabled and
accessible anywhere at any time. With Zingle and Medallia, our
customers can transact and provide feedback across the entire
customer journey, as it happens,” said Leslie Stretch, President
& CEO.
Zingle’s patented technology is used by many of the world’s
leading hospitality and travel companies to deliver high touch
service in real-time at massive scale. It delivers exceptional
frictionless customer experiences and at the same time removes
costly but low value and time-consuming interactions.
Zingle has invested in AI to intelligently distribute service
requests across an organization to drive increased revenue per
customer through immediate service delivery and personalized offers
at the right time. Enterprises can quickly launch workflows in
minutes, leveraging Zingle’s thirty-plus connectors to popular
hospitality and retail management systems.
"Medallia understands that the Customer is at the center of
digital transformation. Zingle’s mission puts the customer first by
enabling easy, fast, multi-channel communication resulting in
frictionless service and product experiences, in the moment,” said
Ford Blakely, Zingle Founder and CEO. “Joining forces with the
market leader in customer experience puts us in an even stronger
position to pursue our mission. I could not be more excited to have
Zingle join the Medallia family."
Under the terms of the transaction, Medallia will purchase
Zingle for approximately $42 million in cash.
Medallia will be showcasing the Zingle capabilities at our
upcoming City Tour in Dallas, London, Madrid, Mexico City, Milan,
Munich, New York, Paris, San Francisco, Toronto, Washington
D.C.
For more information visit Zingle.com
About Medallia
Medallia (NYSE: MDLA) is the pioneer and market leader in
Experience Management. Medallia’s award-winning SaaS platform, the
Medallia Experience Cloud, leads the market in the understanding
and management of experience for customers, employees and citizens.
Medallia captures experience signals created on daily journeys in
person, digital and IoT interactions and applies proprietary AI
technology to reveal personalized and predictive insights that can
drive action with tremendous business results. Using Medallia
Experience Cloud, customers can reduce churn, turn detractors into
promoters and buyers, and create in-the-moment cross-sell and
up-sell opportunities, providing clear and potent returns on
investment and up-sell opportunities. www.medallia.com
© 2019 Medallia, Inc. All rights reserved. Medallia®, the
Medallia logo, and the names and marks associated with Medallia’s
products are trademarks of Medallia. All other trademarks are the
property of their respective owners.
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