CLEVELAND, May 13, 2021 /PRNewswire/ -- KeyBank is
being recognized for its support of small business clients by the
Greenwich Excellence Awards, both nationally and regionally in
2020, highlighting the bank's accomplishments in client
satisfaction, Relationship Manager interaction, and cash
management. The awards – determined through a survey of more than
12,000 interviews with businesses between $1
million and $10 million in
revenues, evaluated 600 banks and named KeyBank among a select
group of organizations performing in support and service for small
businesses.
The Greenwich Excellence Awards come during an unprecedented
time of need for small businesses, which are looking for increased
support from their banks to weather the impact of the pandemic.
"These awards are really special because they exemplify how we
rose to the challenges faced by our clients and communities," said
Kip Clarke, Head of KeyBank Business
Banking. "We put a special focus on relationship banking, truly
knowing our clients and their needs. We are proud of how hard our
teammates worked and appreciative of the recognition they
deserve."
The full list of award winners is available by
clicking here.
As the Greenwich survey
responses were gathered, businesses across the nation were reliant
on the support of the Paycheck Protection Program (PPP), and in
most cases, they acquired these loans through their primary bank.
During the first two phases of PPP in 2020, KeyBank processed more
than 43,000 applications, totaling more than $8.1 billion in funding. "During 2020 our clients
needed much more than loans, and our relationship approach as their
trusted advisor helped them navigate an extremely challenging
environment," said Clarke. "We pride ourselves on thoughtful,
industry-informed, advice and capital to help our clients, their
owners and employees achieve their goals."
Last year was also a landmark year for KeyBank with SBA 7(a)
loans. Small business clients were able to acquire $316 million in SBA 7(a) loans, ranking KeyBank
7th in the nation among financial
institutions.1
KeyBank received six National Greenwich Excellence Awards, along
with seven Regional Greenwich Excellence Awards. Among the regional
awards, the Northeast, Midwest, and West regions of KeyBank's teams
were recognized. KeyBank is one of just 32 banks to be included in
this year's awards.
|
National
Awards
|
Regional
Awards
|
|
• Likelihood to
Recommend
|
• Overall
Satisfaction - Midwest Region
|
|
• Overall
Satisfaction
|
• Overall
Satisfaction - West Region
|
|
• Cash Management
Overall Satisfaction
|
• Likelihood to
Recommend – Midwest Region
|
|
• Overall
Satisfaction with Relationship Manager
|
• Likelihood to
Recommend – Northeast Region
|
|
• Relationship
Manager Proactively Provides Advice
|
• Cash Management
Overall Satisfaction – Midwest Region
|
|
• Cash Management
Customer Service
|
• Cash Management
Overall Satisfaction – West Region
|
|
• Relationship
Manager Proactively Provides Advice – Midwest Region
|
Learn more about KeyBank Small Business Banking by
clicking here.
Methodology
Greenwich Excellence Award winners are
determined at a National level and in four geographic regions:
Midwest, Northeast, South, and West. To qualify for consideration
for the National awards, each winning bank had to have a minimum of
50 clients that responded to the survey. To qualify for
Regional awards, each winning bank had to have a minimum of 30
clients responding in the region.
Greenwich Excellence Award selection is based on Top Box ratings
on Greenwich Associates 5-point evaluation scale. The banks
selected must receive a statistically significant proportion of
"Excellent" ratings relative to the overall mean (at a 95%
confidence level).
1 Source: Statistics released by the SBA as of
9/30/2020
About KeyCorp
KeyCorp's (NYSE: KEY) roots trace back 190 years to Albany, New York. Headquartered in
Cleveland, Ohio, Key is one of the
nation's largest bank-based financial services companies, with
assets of approximately $176.2
billion at March 31, 2021. Key
provides deposit, lending, cash management, and investment services
to individuals and businesses in 15 states under the name KeyBank
National Association through a network of approximately 1,100
branches and more than 1,400 ATMs. Key also provides a broad range
of sophisticated corporate and investment banking products, such as
merger and acquisition advice, public and private debt and equity,
syndications and derivatives to middle market companies in selected
industries throughout the United
States under the KeyBanc Capital Markets trade name. For
more information, visit https://www.key.com/. KeyBank is
Member FDIC. ©2021. KeyCorp. CFMA #210511-1053378
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SOURCE KeyCorp