Instructional AR/VR across key industries
advance customer and employee experiences through augmented
intelligence
PLANO, Texas ,
May 25,
2022 /PRNewswire/ -- CareAR, a Xerox company, has
entered into a strategic collaboration with Infosys, a global
leader in next-generation digital services and consulting, and will
work together to fast-track enterprises' exploration of the
metaverse enabled by the Infosys Metaverse Foundry. This
engagement will also accelerate clients' service experience
transformation across key industries, through CareAR's service
experience management (SXM) platform comprising CareAR® Assist,
CareAR® Instruct and CareAR® Insight applications. These
applications provide instant real-time visual guidance and
instructional content through smartphones, tablets and wearable
devices that enable enterprises to leverage AR to drive
efficiencies such as lower resolution times, reduced customer
downtime and improved customer outcomes.
"At CareAR, our mission is to make expertise accessible with
live visual AR interactions, instructions and intelligence to drive
game-changing business outcomes that deliver significant
operational efficiencies, reduce costs and create optimal customer
and employee experiences," said Sajeel
Hussain, Chief Revenue Officer at CareAR. "The operating
model and innovation vision of Infosys is in full alignment with
CareAR's vision of reinventing the service
experience."
Infosys has developed a CareAR services practice that provides
the CareAR SXM platform with the Infosys Enterprise Service
Management (ESM) Café, part of Infosys Cobalt, enabling superior
service experience and a seamless integration with ServiceNow
workflows. CareAR's AR platform provides a natural extension for
Infosys' metaverse foundry as it will allow customers and service
technicians to interact using 3D renderings, immersive AR/VR
experiences, digital twins, and an extensive content library of
self-solve experiences.
"Service organizations are looking for opportunities to deliver
advanced digital solutions that improve experiences for customers
and technicians alike. Augmented and virtual reality have become
imperative to that effort," said Bulent Cinarkaya, GM, Field
Service Management at ServiceNow. "The combination of CareAR's
SXM platform, ServiceNow's leading AR Workflow extension, and
Infosys' digital services and consultancy expertise will enable
customers and technicians to take their service experiences to the
next level and optimize the ways enterprises
operate."
Infosys and CareAR are working with customers across
manufacturing, telco, oil and gas, healthcare, IT services and
other industries. With AR / AI powered remote troubleshooting and
self-service experiences, enterprises leveraging Infosys' ESM Café
and CareAR's SXM platform are enabled to resolve issues faster
decreasing the need to send maintenance technicians to the field
for reduced carbon emissions, positively impacting ESG
goals.
"Infosys is keenly focused on delivering opportunities to
digitally transform enterprise experiences through a solid
ecosystem of partners and this collaboration with CareAR is a
natural extension of that commitment," said, Narsimha Rao Mannepalli, Executive Vice
President, Head - Cloud Infrastructure and Security Solutions,
Infosys. "Working with CareAR, Infosys can provide
enterprises with the digital services acceleration tools needed to
achieve increasingly immersive service experiences that drive
customer satisfaction and improved employee experiences."
For more information about CareAR and its portfolio of SXM
solutions, visit carear.com.
About Infosys:
Infosys is a global leader in next-generation digital services and
consulting. We enable clients in more than 50 countries to navigate
their digital transformation. With over four decades of experience
in managing the systems and workings of global enterprises, we
expertly steer our clients through their digital journey. We do it
by enabling the enterprise with an AI-powered core that helps
prioritize the execution of change. We also empower the business
with agile digital at scale to deliver unprecedented levels of
performance and customer delight. Our always-on learning agenda
drives their continuous improvement through building and
transferring digital skills, expertise, and ideas from our
innovation ecosystem.
Visit www.infosys.com to see how Infosys (NSE, BSE, NYSE: INFY)
can help your enterprise navigate your next.
About CareAR
CareAR™, A Xerox Company, is the Service Experience Management
(SXM) leader. We make expertise accessible instantly for users
through live visual augmented reality and AI-driven interactions,
instructions and insights as part of a seamless digital workflow
experience. The CareAR SXM platform spans reactive, proactive, and
self-solve applications including CareAR® Assist, CareAR® Instruct
and CareAR® Insight. CareAR sets the benchmark for the SXM
category, by bridging skills gaps, accelerating knowledge
transfers, providing greater operational efficiencies, and
enhancing customer outcomes and safety. Learn more
at carear.com.
Media Contact
SHIFT Communications
carear@shiftcomm.com
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SOURCE CareAR