NEW YORK, March 31, 2021 /CNW/ -- Infosys (NYSE:
INFY), a global leader in next-generation digital services and
consulting, and LivePerson, Inc. (Nasdaq: LPSN), a global leader in
Conversational AI, today announced a new 360° partnership to help
brands manage AI-powered conversations with consumers and employees
over SMS, web sites, apps, and the messaging channels they use
every day. The partnership will enable brands to unlock higher
growth by combining Infosys Cobalt, a platform and set of services
to accelerate an enterprise's journey into the cloud, with
LivePerson's Conversational Cloud, a complete set of applications
and APIs for creating and managing conversational
experiences.
Infosys is investing in and scaling a service practice to take
to market and support LivePerson's Conversational Cloud, as well as
assisting LivePerson in the transformation of its technology
infrastructure on the public cloud to address the growing demand
for conversational experiences. Eighty-five percent of consumers
now report they want to message with brands to make purchases and
get help. The key areas this strategic partnership will focus on
include:
- Direct-to-consumer conversations on consumers' preferred
messaging channels — including Apple Business Chat, Google's
Business Messages, Facebook Messenger, WhatsApp, and brand websites
and apps — for marketing, sales and fulfillment, and customer
service
- New messaging experiences for employees to support business
continuity, HR, finance, and IT queries, drafting off Infosys'
strength in transforming these functional areas within large
enterprises
- The cloud, conversational AI, digital consulting, and global
delivery services to build, run, integrate, and scale immersive
experiences for brands
Conversational experiences consistently demonstrate higher
business performance compared to traditional voice and digital,
making them powerful additions to Infosys Cobalt, trade marketing,
e-commerce, and contact center solutions. In fact, brands already
using LivePerson's Conversational Cloud have seen results including
up to 20 percent increases in average order value and customer
satisfaction scores, up to 10x online sales conversions versus
traditional web sites, and 50 percent lower labor costs and agent
attrition.
"Together with Infosys' transformational services and cloud
capabilities, we can redefine how the world's major brands
communicate with consumers and engage their employees," said
Rob LoCascio, CEO and Founder of
LivePerson. "Our Conversational Cloud includes a full set of APIs
and integration points that Infosys can help architect and weave
throughout a large enterprise's systems and processes to generate
the maximum sales impact and cost savings from conversational
experiences. LivePerson will benefit from Infosys' partnership by
continuing to scale our Conversational Cloud to meet consumers'
growing demand for these experiences."
"We are excited to embark on this strategic partnership bringing
Infosys Cobalt's services to act as a force-multiplier for
LivePerson's Conversational Cloud. We plan to leverage LivePerson
in the mission critical business processes of our clients to
improve the user experience for their customers, channel partners,
and employees," said Karmesh Vaswani, EVP & Global Head
Consumer, Retail & Logistics, Infosys. "I'm confident that we
will jointly innovate and deliver insight-led omnichannel customer
experiences for enterprise brands to create new revenue models,
realize savings, and achieve faster time to market."
- More information about the partnership is available here
- See our video here
About LivePerson, Inc.
LivePerson makes life easier for people and brands everywhere
through trusted conversational AI. Our 18,000 customers, including
leading brands like HSBC, Orange, GM Financial, and The Home Depot,
use our conversational solutions to orchestrate humans and AI, at
scale, and create a convenient, deeply personal relationship — a
conversational relationship — with their millions of consumers.
LivePerson has been named to Fast Company's World's Most
Innovative Companies list for its leadership in artificial
intelligence. For more information about LivePerson (NASDAQ: LPSN),
please visit www.liveperson.com.
About Infosys
Infosys is a global leader in next-generation digital services
and consulting. We enable clients in 46 countries to navigate their
digital transformation. With nearly four decades of experience in
managing the systems and workings of global enterprises, we
expertly steer our clients through their digital journey. We do it
by enabling the enterprise with an AI-powered core that helps
prioritize the execution of change. We also empower the business
with agile digital at scale to deliver unprecedented levels of
performance and customer delight. Our always-on learning agenda
drives their continuous improvement through building and
transferring digital skills, expertise, and ideas from our
innovation ecosystem.
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help
your enterprise navigate your next.
Safe Harbor
Certain statements in this release concerning our future growth
prospects, financial expectations and plans for navigating the
COVID-19 impact on our employees, clients and stakeholders are
forward-looking statements intended to qualify for the 'safe
harbor' under the Private Securities Litigation Reform Act of 1995,
which involve a number of risks and uncertainties that could cause
actual results to differ materially from those in such
forward-looking statements. The risks and uncertainties relating to
these statements include, but are not limited to, risks and
uncertainties regarding COVID-19 and the effects of government and
other measures seeking to contain its spread, risks related to an
economic downturn or recession in India, the United
States and other countries around the world, changes in
political, business, and economic conditions, fluctuations in
earnings, fluctuations in foreign exchange rates, our ability to
manage growth, intense competition in IT services including those
factors which may affect our cost advantage, wage increases in
India, our ability to attract and
retain highly skilled professionals, time and cost overruns on
fixed-price, fixed-time frame contracts, client concentration,
restrictions on immigration, industry segment concentration, our
ability to manage our international operations, reduced demand for
technology in our key focus areas, disruptions in telecommunication
networks or system failures, our ability to successfully complete
and integrate potential acquisitions, liability for damages on our
service contracts, the success of the companies in which Infosys
has made strategic investments, withdrawal or expiration of
governmental fiscal incentives, political instability and regional
conflicts, legal restrictions on raising capital or acquiring
companies outside India,
unauthorized use of our intellectual property and general economic
conditions affecting our industry and the outcome of pending
litigation and government investigation. Additional risks that
could affect our future operating results are more fully described
in our United States Securities and Exchange Commission filings
including our Annual Report on Form 20-F for the fiscal year ended
March 31, 2020. These filings are
available at www.sec.gov. Infosys may, from time to time, make
additional written and oral forward-looking statements, including
statements contained in the Company's filings with the Securities
and Exchange Commission and our reports to shareholders. The
Company does not undertake to update any forward-looking statements
that may be made from time to time by or on behalf of the Company
unless it is required by law.
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SOURCE Infosys