Today at HP Imagine, HP Inc.’s (NYSE: HPQ) Workforce Solutions
division (HPWS) today announced a series of significant
advancements designed to enable companies to achieve growth by
delivering more personalized, fulfilling experiences.
As part of this, HP is expanding access to HP Workforce
Experience Platform, giving CIOs access to enhanced tools, data and
insights to ensure their employees are connected and productive.
For customers wanting HP to manage their IT environment, HP is
announcing advanced monitoring solutions and global availability of
HP Managed Collaboration Services that proactively remediate
incidents before employees are impacted. And when technology does
fail, HP is launching a new service that helps get employees back
up and running quickly. HP is also introducing a new service to
help companies harness the power of AI to drive further
productivity in the workforce and expanded refurbishment programs
to drive a more circular economy.
“We are at the intersection of two major trends – AI and
Flexible Work – and both are having a profound impact on our
lives,” said Dave Shull, President of HP Workforce Solutions. “At
the same time, employees want greater fulfillment and companies
want improved productivity. Our Future-Ready portfolio of software
and solutions helps guide companies through this shift.”
Keeping Employees Engaged and Productive
HP Workforce Experience Platform Expands Beta Access and
Introduces New Features HP Workforce Experience Platform –
a platform that intelligently anticipates and resolves digital
friction across every employee endpoint from a single dashboard –
has been in private beta for three months with more than 270K
devices enrolled.[1]
HP is now expanding access by making the Workforce Experience
Platform Beta available to new or renewing HP Proactive Insights
customers in the United States at no extra cost.
As part of the new release, HP is rolling out new features that
enable customers to monitor, secure, and manage printer performance
at scale, in addition to PCs. New capabilities in AI-powered fleet
management and employee sentiment analysis will help reduce IT
support tickets and employee downtime through proactive anomaly
detection and smart recommendations.
Additionally, HP Workforce Experience Platform supports
integrations with Microsoft Power BI, Power Automate and Tableau
(available now) and plans to support Microsoft Intune and
ServiceNow in a future release, enabling IT to leverage Workforce
Experience Platform data easily and securely within their existing
workflows. This means IT has a more holistic view of their device
fleet, better data accuracy, and more tailored IT operations that
help drive down expenses and improve return on investment.[2]
New Global Command Centers for Advanced Monitoring
CapabilitiesAs companies look to shift their IT support
from a reactive to a proactive approach, HP is announcing advanced
Monitoring and Management capabilities – enabled by new global
command centers – to help customers monitor and manage both HP and
non-HP devices across the world, including detecting and
remediating incidents.
Leveraging telemetry,[3] HP monitors thousands of data points in
conference room equipment, printers, and PCs. This enables HP
Service Experts to detect and identify issues and take remote
actions to proactively remediate incidents before employees are
impacted. These HP Managed Services are available globally for HP’s
managed solutions customers and sold through direct channels.
Industry’s First Out-of-band Diagnostics and Remediation
Capability Data shows that 90% of employees prefer
flexible or hybrid work.[4] Employees have also come to expect the
same level of support remotely that they would receive in an
office. But existing remote support tools can’t always address the
problem, like when a PC crashes and won’t reboot.
To help reduce the time and frustration involved in restoring
productivity for both hybrid employees and IT, HP is introducing a
new HP out-of-band remediation service,[5] the industry’s most
advanced remote remediation technology,[6] that enables more PC
issues to be fixed remotely than ever before – even if the PC won’t
boot. HP is the first PC manufacturer to use out-of-band technology
to securely connect to remote PCs below the OS, using an encrypted
cloud connection. This allows HP support agents full keyboard,
video and mouse (KVM) control to diagnose and fix more complex
issues like boot failures, imaging and BIOS issues -- with
virtually no assistance from the end user.
This industry-first remediation service is expected to be
available later this year in North America and the EU as an add-on
to an HP Essential, Premium or Premium+ Support package with the
purchase of any new Intel vPro enabled PC direct from HP or an
authorized reseller. HP plans to expand the service feature
availability across other commercial PCs in the coming months.
New AI Advisory Services Help Customers Tap into the
Potential of Microsoft CopilotHP is also announcing a new
AI advisory service to help customers tap into the full potential
of Microsoft 365 Copilot. This new AI advisory service will
evaluate a company’s current setup and readiness for AI, conduct
interactive workshops to help companies maximize the benefits of
AI, and help companies plan for rolling out new AI tools. This new
AI Advisory Service is expected to be available in November 2024 in
the US, UK, France, Spain, Ireland, and Germany.
Creating Collaborative Team Experiences
Managed Collaboration Services Now Available to
Customers WorldwideIn today’s flexible working world,
video collaboration connects more employees than ever before. To
help customers modernize and maintain their conference rooms, HP is
announcing the global availability of HP Managed Collaboration
Services. HP Managed Collaboration Services uses Poly and HP gear
to deliver exceptional meeting experiences with flexible, reliable,
managed room solutions that ensure every space is video-enabled,
and ready to be used. Learn more here.
Driving Societal Impact
HP is committed to accelerating equitable access to education,
healthcare, and economic opportunity for those who are systemically
excluded so they can participate and thrive in a digital economy.
HP’s new services and programs help give technology a second life
while delivering hope around the world.
Expanded Portfolio of HP Certified Refurbished
Hardware With growing customer demand for high-quality,
reliable second-life devices, HP is announcing expansion of its HP
Certified Refurbished hardware portfolio to now include LaserJet
Multi-Function Printers, available for Managed Print Solutions
customers in the United States.
Each HP Certified Refurbished device undergoes rigorous
refurbishment and inspection processes, utilizes approved HP parts,
and comes backed by HP Support for added peace of mind. The
LaserJet offerings are the latest addition to the HP Certified
Refurbished hardware portfolio, which also includes availability of
HP EliteBook 800 G6 and G7 series notebooks in the United States
and France.
Delivering HOPE Around the World HP is
expanding HOPE Recycling Futures – HP's signature program that
helps companies connect and uplift children. HOPE Recycling Futures
receives devices from organizations who would otherwise dispose of
them, works with its partners to erase existing data and refurbish
the devices. HP then coordinates with vetted non-governmental
organizations to deliver the devices to schools serving vulnerable
and marginalized youth — all at no cost to the company or receiving
organization.
HOPE Recycling Futures is already partnering with companies
across the EU, UK, Switzerland, India, Singapore, and Brazil, and
will now extend this partnership to include Mexico. More than
16,000 children in 22 countries have benefited from the program
through 72 donation projects to date.
By giving their PCs a second life for kids in need through HOPE
Recycling Futures, businesses can play a crucial role in reducing
e-waste and empowering the next generation with the tools they need
to thrive in a digital world.
For more information on today’s news at HP Imagine, visit
https://www.hp.com/us-en/newsroom/press-kits/2024/hp-imagine.html.
About HP Workforce Solutions Workforce
Solutions is a global business unit of HP Inc. Given HP’s
innovative and comprehensive portfolio of PCs, printers, and
collaboration gear, HP Workforce Solutions (HPWS) is used by
millions worldwide to solve customer problems, often proactively,
through AI-enabled software and services. HP can help partners and
customers from start to finish of their technology journey.
About HPHP Inc. (NYSE: HPQ) is a global
technology leader and creator of solutions that enable people to
bring their ideas to life and connect to the things that matter
most. Operating in more than 170 countries, HP delivers a wide
range of innovative and sustainable devices, services and
subscriptions for personal computing, printing, 3D printing, hybrid
work, gaming, and more. For more information, please visit:
http://www.hp.com.
[1] The Workforce Experience platform is for commercial
customers and requires registration. At launch, some features will
require a subscription. To register for access, visit
https://admin.hp.com/. Some features and capabilities may require
additional purchase of HP services and/or commercial hardware
capable of supporting the HP Insights agent for Windows, Mac, &
Android. Activation and restrictions may apply.Select HP Workforce
Solutions require an HP Insights agent for Windows, Mac, &
Android, available for download at https://admin.hp.com/software.
For full system requirements and services that require the agent,
please visit https://admin.hp.com/requirements. The agent collects
telemetry and analytics around devices and applications that
integrate into the Workforce Experience platform and is not sold as
a standalone service. Internet access with connection to the
Workforce Experience platform is required. HP follows stringent
GDPR privacy regulations, and the platform is ISO27001, ISO27701,
ISO27017 and SOC2 Type2 certified for Information Security. [2]
Third party licenses required.[3] HP Services Scan is preinstalled
and/or provided thru Windows Update and checks for service
entitlement on each hardware device and downloads the applicable
software agent automatically. To disable this feature, please
follow the instructions at http://www.hpdaas.com/requirements. The
HP Insights agent is a telemetry and analytics platform that
provides critical data around devices and applications and is not
sold as a standalone service. HP follows stringent GDPR privacy
regulations and is ISO27001, ISO27701, ISO27017 and SOC2 Type2
certified for Information Security. Internet access with connection
to the HP Insights agent is required. For full system requirements,
please visit http://www.hpdaas.com/requirements. Not available in
China.[4] Remote Work Statistics & Trends In (2024) – Forbes
Advisor, Pew Research[5] Out-of-band diagnostics and remediation is
available in North America (which includes the US and Canada), and
the EU as an HP Care Pack for select HP commercial platforms that
are Intel® vPro® and Intel® AMT enabled and are entitled to HP
Premium Support or HP Premium+ Support. Service levels and response
times for HP Care Packs may vary depending on your geographic
location. Service starts on date of hardware purchase. Restrictions
and limitations apply. For details, visit www.hp.com/go/cpc. HP
Services are governed by the applicable HP terms and conditions of
service provided or indicated to Customer at the time of purchase.
Customer may have additional statutory rights according to
applicable local laws, and such rights are not in any way affected
by the HP terms and conditions of service or the HP Limited
Warranty provided with your HP Product. Check with your HP
authorized sales rep for availability.[6] Based on HP’s internal
analysis of PC manufacturers with power cycle control, non-OS
control, BIOS control and reimaging control as of 9/24/2024.
HP Media Relations
mediarelations@hp.com
www.hp.com/go/newsroom
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