ATLANTA, Feb. 1, 2021 /PRNewswire/ -- The Home
Depot® announced today that it has partnered with
Allstate to create a new industry-leading extended protection plan
to provide customers expanded benefits and faster repair
service. The new program covers major appliances,
outdoor power equipment, grills, power tools, home electronics, and
other products bought in store or online.
We want customers to be confident in their Home Depot purchase and
know if something goes wrong, we'll make it right.
Products covered by The Home Depot Protection Plan by
Allstate will have best-in-class benefits including:
- Speed of service guarantee – customers are guaranteed a service
appointment within three days or less, nationwide
- Shorter appointment windows – customers choose from two-to-four
hour service appointment windows, half the time offered by other
plans
- Advanced troubleshooting – Allstate customer service is able to
fix up to 25 percent of problems over the phone. If the problem
isn't fixed, the agent will identify the parts needed for a repair,
schedule a technician and overnight the necessary parts
- Trusted professionals – all repairs are completed on by an
Allstate-certified technician, with many being completed on the
first visit
- Industry-leading "No Lemon" policy – appliances or products
will be replaced or refunded if three service repairs are needed
for the same issue
"We want customers to be confident in their Home Depot purchase
and know that if something goes wrong, we'll make it right," said
Scott Anderson, vice president of
financial services and payments at The Home Depot. "Our customers
don't have time to wait for lengthy repairs or resolutions, and
we're proud to work with Allstate to offer best-in-class protection
plans and service that put our customers first."
Customers can learn more
at www.hdprotectionplan.com or by calling (833)
763-0688.
About The Home Depot
The Home Depot is the world's largest home improvement specialty
retailer, with 2,296 retail stores in all 50 states,
the District of Columbia, Puerto Rico, U.S. Virgin Islands, Guam,
10 Canadian provinces and Mexico. In fiscal 2019, The Home Depot
had sales of $110.2 billion and earnings of $11.2 billion.
The company employs more than 400,000 associates. The Home
Depot's stock is traded on the New York Stock Exchange (NYSE: HD)
and is included in the Dow Jones industrial average and Standard
& Poor's 500 index.
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SOURCE The Home Depot