The Hartford’s Small Commercial Digital Capabilities Rated Best In The Industry
November 11 2020 - 08:00AM
Business Wire
For the second year in a row, The Hartford ranked No. 1 for
digital capabilities in Keynova Group’s (formerly Dynatrace) Small
Commercial Insurance Scorecard. The competitive benchmark study
evaluates the top 10 small commercial insurance brands across four
categories and four tasks. The Hartford received the top rating in
every category and task to significantly outperform its
competitors.
“We will never stop improving the ease of digital quoting,
servicing, billing and claims for our agents and customers,” said
Stephanie Bush, head of Small Commercial and Personal Lines at The
Hartford. “Being the clear number one carrier in Keynova’s
comprehensive report speaks to how we study the needs of the market
and how we constantly set our own high standards of service.”
The Hartford’s overall score improved 11 points from 2019. The
study revealed that The Hartford is the first in the industry to
offer several digital capabilities including:
- Real-time changes to level of coverage, deductible, and
property and employee information via online policy management
- The ability to classify new employees to develop accurate
monthly premiums for workers comp policyholders
- Online help options including ‘call me back’ and chatbot in
both the public and secure areas of its site
Based on 20 years of benchmarking financial institutions’
digital offerings for small businesses and consumers, Keynova’s
Small Commercial Insurance Scorecard is an annual competitive
evaluation that examines the digital capabilities that insurance
companies provide to small business policyholders and prospects.
The scorecard specifically evaluates the digital proficiencies of
carriers supporting users of small business insurance policy types
such as business owners policy, property, liability, workers
compensation, and commercial auto insurance.
The Hartford has been insuring small business owners for more
than 200 years and was one of the first carriers to create a
dedicated business unit for small commercial customers more than 30
years ago. The company, along with its agents, serves more than one
million small business customers.
About The Hartford
The Hartford is a leader in property and casualty insurance,
group benefits and mutual funds. With more than 200 years of
expertise, The Hartford is widely recognized for its service
excellence, sustainability practices, trust and integrity. More
information on the company and its financial performance is
available at https://www.thehartford.com. Follow us on Twitter at
www.twitter.com/TheHartford_PR.
The Hartford Financial Services Group, Inc., (NYSE: HIG)
operates through its subsidiaries under the brand name, The
Hartford, and is headquartered in Hartford, Conn. For additional
details, please read The Hartford’s legal notice.
About Keynova Group
Since 1999, Keynova Group’s Scorecards have served as the
trusted source for leading financial services firms to obtain
competitive intelligence and actionable insights. The firm’s proven
methodology and highly detailed results help its clients maximize
the value of their digital channels to deliver a top-notch
experience to customers and prospects. The Keynova Scorecards and
its predecessor Scorecards, formerly known as Dynatrace Scorecards
for Financial Services and as Keynote Scorecards, are the property
of Keynova Group LLC, an independent company that is no longer
affiliated with Dynatrace.
HIG-S
Some of the statements in this release may be considered
forward-looking statements as defined in the Private Securities
Litigation Reform Act of 1995. We caution investors that these
forward-looking statements are not guarantees of future
performance, and actual results may differ materially. Investors
should consider the important risks and uncertainties that may
cause actual results to differ. These important risks and
uncertainties include those discussed in our 2018 Annual Report on
Form 10-K, subsequent Quarterly Reports on Forms 10-Q, and the
other filings we make with the Securities and Exchange Commission.
We assume no obligation to update this release, which speaks as of
the date issued.
From time to time, The Hartford may use its website to
disseminate material company information. Financial and other
important information regarding The Hartford is routinely
accessible through and posted on our website at
https://ir.thehartford.com. In addition, you may automatically
receive email alerts and other information about The Hartford when
you enroll your email address by visiting the “Email Alerts”
section at https://ir.thehartford.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20201111005439/en/
Media Contact: Thom Cordeiro 860-547-8426
thomas.cordeiro@thehartford.com
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