H&R Block Ask a Tax Pro service delivers unlimited, on-demand access to highly-trained, experienced tax experts
December 06 2018 - 12:00PM
In a recent H&R Block (NYSE: HRB) survey, Americans who prepare
their own tax returns reflected varying emotions and levels of
knowledge about how tax reform will impact them this year.
Sixty-three percent expect the outcome of their returns this year
to be different than last year. While 36 percent are hopeful about
tax reform changes, the remaining 64 percent have a range of
feelings, including joy, anger, trust and fear.
Regardless of how they feel about their possible
tax outcomes, filers can feel confident they’re getting it right
with H&R Block DIY Online products and the mobile tax prep app,
live now at hrblock.com and in the Apple and Google Play stores.
New for tax season 2019, clients can add the Ask a Tax Pro service
and have unlimited, on-demand access to a tax pro to answer their
tax questions as they complete their return.
“This tax season may be a time when even the
most confident DIYers could use a little help along the way. Ask a
Tax Pro provides enhanced services that are yet another innovation
from H&R Block that conveniently connects our clients to the
expertise of our highly-trained tax professionals,” said Heather
Watts, senior vice president and general manager of digital at
H&R Block. “No matter what questions clients have, whether it
be about life changes or tax reform impacts, H&R Block has a
way to assist and give them the confidence that they’ve maximized
their results and their return is ready to file.”
New H&R Block Ask a Tax Pro
available Jan. 4 Ask a Tax Pro is available Jan. 4 to give
H&R Block DIY Online clients unlimited, on-demand chat sessions
with a tax expert, which means they can get the help they need as
they complete their returns. These are among the benefits of this
add-on product:
- Allows clients to share their screen so the tax professional
can answer specific questions.
- Gives clients the option to talk to a tax professional by phone
if they prefer.
- Incorporates mobile responsiveness so clients can take full
advantage of the service while using a mobile phone or tablet.
- Connects clients to an exclusive group of tax experts chosen
from our continually trained and certified network of tax
professionals who average 15 years of experience. These tax pros
are among the highest performers in service quality and are
repeatedly rated as “most likely to be recommended” by past H&R
Block clients.
“Clients who are confident doing taxes
themselves, but have a few questions along the way, can add Ask a
Tax Pro anytime during their tax prep process and get connected in
a way that’s convenient for them,” Watts said. “With the ability to
get unlimited, on-demand help from an experienced tax professional,
clients can submit their return on their own with confidence that
they have had all their questions answered and can feel good about
receiving the credits and deductions available to them.”
H&R Block continues commitment to
providing a better experience for consumers by offering more ways
to help
Whether H&R Block clients are stuck on a
specific question or want personalized guidance about their unique
situation, H&R Block enables clients retain control of their
return and get the level of assistance they want and file when they
are ready. In addition to Ask a Tax Pro, clients can get help
through:
- DIY Online Help Center, which is found
throughout the DIY Online product, and has been redesigned so it’s
easier for clients to find and navigate the self-help options and
make it easier to get assistance from a seasoned tax expert when
necessary.
- Tax Pro Review, which
provides DIY filers the opportunity to have one of our
highly-trained tax pros review their documents and actual tax
return, sign the return, and file it on their behalf without coming
into an office. Clients are paired with a tax professional who has
the right training and skills to handle their specific tax
situation and knowledge for the specific state return being
filed.
Price Preview makes upfront H&R
Block DIY Online prices transparent
Earlier this year H&R Block announced it is
improving the way clients understand what they are paying with its
DIY Online products by making the price transparent throughout the
process. Available Jan. 4, Price Preview provides transparency and
acknowledgement of price changes as clients complete their
returns.
“We’ve always provided online filers with an
upfront starting price. Now with Price Preview your price will be
displayed in real time as you prepare your return. If your cost
changes for any reason, Price Preview will update it automatically,
so you always know how much you can expect to pay,” Watts said.
“Through a combination of competitive pricing, industry-leading
price transparency, continued user experience innovation and now
unprecedented help options, H&R Block provides the best value
over TurboTax and other DIY brands.”
More information on how H&R Block is
transforming the tax experience for consumers is available at
hrblock.com/transformation.
About H&R Block H&R
Block, Inc. (NYSE: HRB) is a global consumer tax services provider.
Tax return preparation services are provided by professional tax
preparers in approximately 12,000 company-owned and franchise
retail tax offices worldwide, and through H&R Block tax
software products for the DIY consumer. H&R Block also offers
adjacent Tax Plus products and services. In fiscal 2018, H&R
Block had annual revenues of over $3.1 billion with over 23 million
tax returns prepared worldwide. For more information, visit the
H&R Block Newsroom.
For Further Information
Susan Waldron, 816-854-5522, susan.waldron@hrblock.com
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