SAN FRANCISCO, Sept. 16, 2020 /PRNewswire/
-- Globant (NYSE: GLOB), a digitally native
technology services company, has been named as a Leader in the IDC
MarketScape: Worldwide Customer Experience Improvement Services
2020 Vendor Assessment (Doc # US45658220, September 2020). This IDC MarketScape study
represents a vendor assessment of the customer experience (CX)
improvement services market through the IDC MarketScape model. This
assessment discusses both quantitative and qualitative
characteristics that explain success in this market.
The report notes that "Globant is a good fit for organizations
looking for an agile and creative partner that is proactive and
takes a broad view of the client's needs." As one Globant client said, "Their strength is the clear connection from
strategy to design to delivery. Globant has a broad perspective,
with the knowledge and expertise to connect the dots. They pick up
the mandate and make it actionable and specific."
"Having the right digital customer experience is essential to
build the organizations of the future," said Martín Migoya, Globant
CEO and co-founder. "We are honored to be included in this IDC
MarketScape study as a leader, a recognition that reflects the
value that we are adding to our customers and how we are helping
them address their future challenges."
"Customer engagement is already the number two strategic
business objective for organizations worldwide, and its importance
will only grow as enterprises and public bodies face the challenges
of COVID-19 and plan for the yet-to-be-defined 'new normal' era,"
said Douglas Hayward, Research
Director for Digital Strategy and Agency Services at IDC. "Globant
clients that IDC talked to commended the firm for customer-journey
innovation, client understanding and insight, and business value
delivery. They liked its can-do attitude and its end-to-end
perspective."
To learn more about Globant's vision, register to attend its
next CONVERGE event on September 17
at noon EST. Titled "Reinvent the
future: AI-powered organizations," CONVERGE will debut Augmented
Coding – Globant's patented AI-powered solution that defines
what's next for the software development industry.
About IDC MarketScape
IDC MarketScape vendor assessment model is designed to provide
an overview of the competitive fitness of ICT (information and
communications technology) suppliers in a given market. The
research methodology utilizes a rigorous scoring methodology based
on both qualitative and quantitative criteria that results in a
single graphical illustration of each vendor's position within a
given market. IDC MarketScape provides a clear framework in which
the product and service offerings, capabilities and strategies, and
current and future market success factors of IT and
telecommunications vendors can be meaningfully compared. The
framework also provides technology buyers with a 360-degree
assessment of the strengths and weaknesses of current and
prospective vendors.
About Globant
We are a digitally-native company where innovation, design and
engineering meet scale. We use the latest technologies in the
digital and cognitive fields to transform organizations in every
aspect.
- We are more than 12,300 professionals and we are present in 16
countries working for companies like Google, Rockwell Automation,
Electronic Arts and Santander, among others.
- We are featured as a business case study at Harvard, MIT and
Stanford.
- We are a member of the Cybersecurity Tech Accord.
- For more information, visit www.globant.com
Media Contact:
pr@globant.com
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SOURCE Globant