Leveraging emerging technologies, vast vehicle fleets, and a
range of services, FedEx has kept pace with the constantly changing
customer demand
KUALA LUMPUR, Malaysia,
Feb. 8, 2021 /PRNewswire/
-- FedEx Express, a subsidiary of FedEx Corp. (NYSE:
FDX) was recently recognized by Frost & Sullivan with the
2020 Malaysia Customer Value Leadership Award. The recognition was
based on a recent analysis of the Malaysian express international
courier services market undertaken by Frost & Sullivan.
Annually, Frost & Sullivan presents this award to the
company that has demonstrated excellence in implementing strategies
that proactively create value for its customers with a focus on
improving the return on the investment that customers make from its
services or products. The Frost & Sullivan Best Practices
awards recognize companies in regional and global markets for
demonstrating outstanding achievement and superior performance in
areas such as leadership, technological innovation, customer
service, and strategic product development. Industry analysts
compare market participants and measure performance through
in-depth interviews, analysis and extensive secondary research to
identify best practices in the industry.
"FedEx Malaysia has successfully leveraged a combination of huge
global network establishments, large fleets, and innovative
international courier service solutions to address industry
challenges," said Norazah Bachok, Senior Analyst, Best Practices,
Frost & Sullivan. "It has created a strong foothold in the
market with its focus on automated robotic technologies, online
digital facilities enhancements and strategic partnerships.
Furthermore, the company has invested in technologies such as
robotic process automation (RPA) to boost productivity and employs
online and digital tools to deliver next-level user experiences. To
enhance its services for eCommerce customers, it has firmed up
strategic alliances that will help it expand service accessibility
outside Tier I cities and empower its customers, especially small
and medium businesses."
Supported by a vast global delivery network, FedEx Malaysia has
established operations in the market that connects customers with
delivery and pick-up services to and from all major countries in
the world. Its ability to provide solutions and services based on
customers' requirements, whether they demand inexpensive services
or vehicle, time, and day-specific services gives it a distinct
market advantage.
FedEx is one of the world's largest express transportation
companies, serving more than 220 countries and territories
worldwide. It has more than 400 flights operated in Asia Pacific per week. In Malaysia, FedEx has 17 branches and more than
1,400 employees. It has three gateways in Kuala Lumpur International Airport (KLIA),
Penang International Airport (PEN)
and Senai Mini Gateway. All these airports are linked to its
intraAsia delivery network, which connects 20 cities in
Asia-Pacific for next-day
delivery.
Its top solutions and services are FedEx International First®,
FedEx International Priority®, FedEx International Economy®, FedEx
International Priority® Freight, FedEx International Economy®
Freight, and Special Services. Through FedEx International First®,
it offers early morning deliveries worldwide for time-critical
shipments. FedEx International Priority® offers time-definite
deliveries to more than 220 countries and territories around the
globe. With FedEx International Economy®, it provides
cost-effective deliveries that are not time-critical. The FedEx
International Priority ® Freight and FedEx International Economy®
Freight cover the delivery of shipments in bulk from the location
of origin to multiple locations in select countries. It also offers
custom solutions such as charter flight, vehicle, next flight out,
and on-board courier.
About Frost & Sullivan
For six decades, Frost & Sullivan has been world-renowned
for its role in helping investors, corporate leaders, and
governments navigate economic changes and identify disruptive
technologies, Mega Trends, new business models, and companies to
action, resulting in a continuous flow of growth opportunities to
drive future success. Contact us: Start the discussion.
Press Contact:
Kala Mani.S.
P: +607-560 3656
E: Kala.Manis@frost.com
About FedEx Express
FedEx Express is one of the world's largest express
transportation companies, providing fast and reliable delivery to
more than 220 countries and territories. FedEx Express uses a
global air-and-ground network to speed delivery of time-sensitive
shipments, by a definite time and date with a money-back
guarantee1.
About FedEx Corp.
FedEx Corp. (NYSE: FDX) provides customers and businesses
worldwide with a broad portfolio of transportation, e-commerce and
business services. With annual revenue of $75 billion, the company offers integrated
business solutions through operating companies competing
collectively, operating collaboratively and innovating digitally
under the respected FedEx brand. Consistently ranked among the
world's most admired and trusted employers, FedEx inspires its
nearly 600,000 team members to remain focused on safety, the
highest ethical and professional standards and the needs of their
customers and communities. To learn more about how FedEx connects
people and possibilities around the world, please
visit about.fedex.com.
1 Subject to relevant terms and conditions.