FedEx Expects Record Volume Cyber Monday
November 21 2019 - 03:01PM
Business Wire
From Retail to Returns, FedEx Stands Ready to
Deliver
FedEx Corp. (NYSE: FDX) expects to kick off the peak holiday
shipping season with record package volume on Cyber Monday, Dec. 2,
moving more than 33 million packages through our global network on
that day alone. The company also expects to more than double its
average daily package volume on the two Mondays that follow.
The spikes on Mondays are attributed to weekend online shopping,
resulting in orders hitting retailers’ shipping cycles early in the
week, and driving strong demand for residential delivery.
“E-commerce continues to grow, and FedEx is ready to deliver
this holiday and beyond,” said Brie Carere, executive vice
president, chief marketing and communications officer, FedEx Corp.
“We recognized early on that e-commerce would transform the way our
customers shop and ship, and we have invested in a world-class
network that flexes to meet volume demands throughout the
year.”
Though this holiday season is four days shorter than last
season, the company expects operational intensity to remain the
same.
“Our more than 450,000 outstanding team members have worked all
year to prepare to deliver the absolute highest level of service
for our customers this holiday season,” said Carere.
From growing the retail network, to enhanced offerings that make
returns easy, we’re offering convenient options for customers while
also supporting the influx of e-commerce volume. Other enhancements
to the network include:
- As the e-commerce market grows, so does the market for returns,
with research indicating 62 percent of shoppers are more likely to
shop online if they can return in store. FedEx has expanded its
retail network and extended FedEx Office store operating hours to
offer consumers more convenience in dropping off their returns.
FedEx makes returns easier for consumers and merchants of all sizes
with our diverse portfolio of returns transportation and technology
solutions.
- We also continue to build out FedEx Ground’s large package
handling capabilities to accommodate items like TVs and furniture,
which consumers are increasingly ordering online. This includes
facilities dedicated to sorting large packages, plus new handling
equipment in more than 30 FedEx Ground stations in time for the
busy holiday shipping season.
- We announced the expansion of FedEx Freight Direct to more than
80 percent of the contiguous U.S. population. The new e-commerce
solution offers delivery of bulky items such as furniture, TVs and
exercise equipment by FedEx Freight team members into residences
and businesses.
- Leveraging one of the most automated networks in the world,
FedEx Ground has begun offering seven-day residential service to
customers as part of the ramp-up to the peak season. Throughout
this peak and beyond, FedEx Ground will provide seven-day
residential delivery to the majority of the U.S. population.
- Once again, FedEx will not apply a residential peak surcharge
this holiday season. This helps small and medium-sized FedEx
customers keep costs low for their customers.
- We continue to invest in our extensive retail network, which
now includes more than 14,000 FedEx hold locations, including
pick-up and drop-off services at more than 2,100 FedEx Office
locations and well-known retailers such as Walgreens, Albertsons,
Kroger and Dollar General. Eighty percent of the U.S. population
now lives within five miles of a FedEx hold location.
- With FedEx Delivery Manager, package recipients can customize
home deliveries to fit their schedules, including changing the time
and location of a delivery, requesting a signature upon delivery
and leaving instructions for the courier; sign up is free at
fedex.com/delivery.
Corporate Overview
FedEx Corp. (NYSE: FDX) provides customers and businesses
worldwide with a broad portfolio of transportation, e-commerce and
business services. With annual revenues of $70 billion, the company
offers integrated business solutions through operating companies
competing collectively and managed collaboratively, under the
respected FedEx brand. Consistently ranked among the world's most
admired and trusted employers, FedEx inspires its more than 450,000
team members to remain focused on safety, the highest ethical and
professional standards and the needs of their customers and
communities. To learn more about how FedEx connects people and
possibilities around the world, please visit about.fedex.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20191121005920/en/
Bonny Harrison FedEx Media Relations 901-434-5207
FedEx (NYSE:FDX)
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