FedEx Makes Returns Easier for Consumers at Thousands of Walgreens Locations Nationwide
October 08 2019 - 10:00AM
Business Wire
FedEx Corp. (NYSE: FDX) announced today it will make it easier
for consumers to drop off returns at thousands of Walgreens
locations nationwide. Merchants and e-tailers that have implemented
FedEx Returns Technology – a solution for simplifying returns that
is already available at 1,900 FedEx Office locations nationwide –
can now offer more convenient returns to their customers at
Walgreens. The rollout will begin in early November before the peak
holiday season.
One new feature lets customers print their return shipping label
in a store. Any e-tailer using the FedEx Returns Technology
platform can send their customer a return code via email that can
be taken to a participating Walgreens location. From there, a store
associate will print a return label in-store, eliminating the need
for the customer to print a label at home and the need for
merchants to print and include a return label in every package.
“With the volume of e-commerce returns growing rapidly, it’s
essential that retailers have an easy returns process that meets
the expectations of today’s shoppers and carefully minds the
growing costs,” said Ryan P. Kelly, vice president of global
e-commerce marketing, FedEx Services. “Shoppers prefer to take
their online returns to a physical location, so by expanding FedEx
Returns Technology to our broader convenience network with
Walgreens, we’re enabling merchants and e-tailers to offer more
locations for their customers to bring their returns.”
Walgreens is part of the FedEx retail convenience network, which
currently offers FedEx pickup and drop-off services at nearly
14,000 retail locations.
“Our service offering with FedEx has been very well received by
our customers, and implementing this latest technology in our
stores will deliver even greater convenience to meet the needs of
today’s customer,” said Richard Ashworth, president of operations,
Walgreens. “This is especially meaningful heading into the holiday
season as more customers shop for gifts online and we’re able to
offer safe, secure package pickup and drop-off services.”
This offering represents the latest addition to the growing
e-commerce portfolio at FedEx. Recent announcements include the
launch of FedEx Extra Hours; Roxo, the FedEx SameDay Bot and FedEx
Ground announcing seven-day residential delivery year-round.
FedEx Returns Technology originally launched in March 2018 and
is integrated with more than 1,900 FedEx Office locations across
the U.S. It enables merchants of all sizes to offer their customers
the ability to easily drop off returns that can be inspected,
professionally packed and, in some cases, processed for a faster
credit refund.
With the goal of simplifying returns for businesses and the end
consumer, FedEx offers a diverse portfolio of returns solutions,
including a range of transportation services to meet cost and speed
requirements, technology options such as FedEx Returns Technology,
fedex.com tools and FedEx® Pack and Return services through FedEx
Office, as well as comprehensive reverse logistics capabilities for
more robust businesses to optimize returns value recovery through
FedEx Logistics.
About FedEx Corp.
FedEx Corp. (NYSE: FDX) provides customers and businesses
worldwide with a broad portfolio of transportation, e-commerce and
business services. With annual revenues of $70 billion, the company
offers integrated business solutions through operating companies
competing collectively and managed collaboratively, under the
respected FedEx brand. Consistently ranked among the world’s most
admired and trusted employers, FedEx inspires its more than 450,000
team members to remain focused on safety, the highest ethical and
professional standards and the needs of their customers and
communities. To learn more about how FedEx connects people and
possibilities around the world, please visit about.fedex.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20191008005591/en/
Jonathan Lyons FedEx Media Relations 901-355-5306
jonathanlyons@fedex.com
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