New Tool Available to Help Spanish-Speaking ComEd Customers Lower Bills and Energy Use
October 27 2022 - 11:00AM
Online resource customizes list of
financial-assistance and energy-efficiency offerings for eligible
To support Spanish-speaking customers in identifying the
bill-assistance and energy-management support they may need, ComEd
has made its Smart Assistance Manager (SAM) available in
SAM is an online self-service tool that helps families and
individuals more easily access financial-assistance and
energy-savings options that are available to them, based on their
household information such as energy usage and billing history.
Customers who create an online account with ComEd through the “My
Account” tool can log in while using SAM to get a list of eligible
programs more tailored to their needs.
“ComEd remains committed to enabling all customers access their
account information anywhere and on their own time – especially the
assistance they need to keep the lights on at their homes and
businesses,” said Melissa Washington, ComEd's chief customer
officer and senior vice president of customer operations. “Offering
our SAM tool in Spanish helps to remove the language barrier that
will help our Spanish-speaking customers access information in the
language with which they are most comfortable.”
SAM matches customers with the payment-assistance programs they
may be eligible for – including deferred-payment arrangements and
financial-assistance options like Low Income Home Energy Assistance
Program (LIHEAP) – then provides guidance and links to apply. SAM
also provides ways to control energy costs through
energy-efficiency offerings, including free home energy assessments
and discounts on energy-saving products.
Customers interested in accessing this free tool can visit
Assistance Options Available through SAM
- Financial-assistance programs like the Low-Income Home
Energy Assistance Program (LIHEAP) and ComEd’s
Supplemental Arrearage Reduction Program (SARP), which is
available to ComEd residential customers who qualified to receive
energy-assistance benefits from LIHEAP.
- A flexible deferred payment arrangement of up to 12
months for eligible residential customers with a past-due balance.
Make a down payment on the amount owed, and the balance is paid
through installments in addition to your regular monthly bill.
- Budget billing, which provides a predictable monthly
payment based on your electricity usage from the last 12
- Flexible payment options like extensions on a customer’s
due date by 21 calendar days.
- High-usage alerts, which enable customers to receive
alerts when their usage is trending higher than normal to help
manage overall energy use, and energy-management tips to
help customers manage energy use to save money now and on future
- Energy-efficiency offerings, including services and
incentives designed for income-eligible residential customers, that
can help reduce energy use now and in the long term.
To further support eligible, low-income residential customers
struggling to pay their electric bills, ComEd no longer assesses
late-payment fees or deposits. The energy company also no longer
assesses additional fees for any customers when they use a credit
card, debit card, or electronic check when paying their ComEd bills
month to month. And, to offer more convenience, all customers can
pay their ComEd bill with PayPal. More information on each of these
options is available at ComEd.com/Pay.
ComEd is a unit of Chicago-based Exelon Corporation (NASDAQ:
EXC), a Fortune 200 energy company with approximately 10 million
electricity and natural gas customers – the largest number of
customers in the U.S. ComEd powers the lives of more than 4 million
customers across northern Illinois, or 70 percent of the state’s
population. For more information visit es.ComEd.com and connect
with the company on Facebook, Twitter, Instagram and YouTube.
version on businesswire.com: https://www.businesswire.com/news/home/20221027005265/en/
ComEd Media Relations 312-394-3500
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