ComEd Encourages Income-Eligible Customers to Apply for LIHEAP Utility-Bill Support
LIHEAP Action Month used to highlight Sept. 1
opening of new application season, along with ComEd bill-assistance
programs available to customers
August is Low-Income Home Energy Assistance Program
(LIHEAP) Action Month and ComEd encourages income-eligible
customers to be ready to apply for utility-bill assistance when the
new program year begins Sept. 1. For fiscal year 2022, $8.3 billion
in LIHEAP funding was provided by the federal government – the most
ever to help Americans meet their energy needs.
“We understand individuals and businesses alike still face
economic challenges from the pandemic, while also dealing with the
negative impacts of the rising prices for everyday products and
services due to inflation,” said Melissa Washington, ComEd's chief
customer officer and senior vice president of customer operations.
“We encourage our customers to take action immediately if they need
help paying their energy bills, as ComEd stands ready to connect
customers in need with a variety of energy-assistance options,
In Illinois, LIHEAP provides a one-time grant, per program year,
with no payback required, based on a household's income and size. A
customer's annual household income cannot exceed 200 percent of the
federal poverty income guidelines which, for a family of four, is
$4,625 a month. Homeowners, renters and subsidized housing tenants
are eligible to apply for assistance. Customers do not have to be
behind on their bills to receive a grant. Residents of Cook County
can call the LIHEAP hotline at 800-571-2332. Residents outside Cook
County can call 877-411-9276.
ComEd works closely with its Community Action Agencies to
connect customers to grants and programs like LIHEAP and ComEd’s
Supplemental Arrearage Reduction Program (SARP), which is
available to ComEd residential customers who qualified to receive
energy-assistance benefits from LIHEAP. In 2021 alone, ComEd helped
connect more than 225,000 eligible customers to more than $146
million in energy assistance.
“Making sure residents have access to services when they need it
is a top priority,” said Latoya Butler, Director of Energy Services
for the Community and Economic Development Association of Cook
County, Inc. (CEDA), one of the agencies who administer LIHEAP and
other utility assistance programs in Cook County.
Any customer experiencing difficulty paying their electric bill
can learn more about energy-assistance options, including how to
apply, at ComEd.com/PaymentAssistance.
Additional energy-assistance options
In addition to state and federal grants, ComEd offers
residential customers the following bill-assistance options. Visit
ComEd.com/Eligibility for eligibility guidelines and information on
how to apply.
- A flexible deferred payment arrangement of up to 12
months for eligible residential customers with a past-due balance.
Make a down payment on the amount owed, and the balance is paid
through installments in addition to your regular monthly bill.
- Budget billing, which provides a predictable monthly
payment based on your electricity usage from the last 12
- Flexible payment options like extensions on a customer’s
due date by 21 calendar days.
- High-usage alerts, which enable customers to receive
alerts when their usage is trending higher than normal to help
manage overall energy use, and energy-management tips to
help customers manage energy use to save money now and on future
- Energy-efficiency offerings, including services and
incentives designed for income-eligible residential customers, that
can help reduce energy use now and in the long term.
To streamline access to bill-assistance options and programs,
ComEd also offers its Smart Assistance Manager (SAM),
an online self-service tool that can match customers with the
payment-assistance programs and energy-efficiency offerings that
can help customers manage their electric bills.
Support options are generated based on each customer’s household
information, such as energy usage and billing history. Customers
who create an online account with ComEd through the “My Account”
tool can log in while using SAM to get even more personalized,
ComEd is a unit of Chicago-based Exelon Corporation (NASDAQ:
EXC), a Fortune 200 energy company with approximately 10 million
electricity and natural gas customers – the largest number of
customers in the U.S. ComEd powers the lives of more than 4 million
customers across northern Illinois, or 70 percent of the state’s
population. For more information visit ComEd.com and connect with
the company on Facebook, Twitter, Instagram and YouTube.
version on businesswire.com: https://www.businesswire.com/news/home/20220824005741/en/
ComEd Media Relations 312-394-3500
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