NORTH CANTON, Ohio,
Oct. 22, 2019 /PRNewswire/ -- Diebold
Nixdorf (NYSE: DBD), a leader in driving connected commerce for the
banking and retail industries, today announced that customer
satisfaction results among its global banking clients grew
substantially, surging by 100 percentage points over the past
year.
As measured by Diebold Nixdorf's most recent annual customer
survey, the company saw its net promoter score (NPS) results
improve dramatically with customers across its banking industry
segments. Highlights of the survey include:
- NPS among Americas Banking customers improved 188%, reaching
its highest level since the Diebold Nixdorf combination.
- Results from Eurasia Banking customers improved 70%.
- Financial customers reported a significant improvement in key
metrics such as buying experience, project planning, solutions
quality, delivery and implementation, issue resolution and account
management.
- Brand perception also improved across all relevant attributes
including innovation, reliability, thought leadership and customer
orientation.
NPS is a loyalty measure of how many customers would recommend a
company or brand to others. The Diebold Nixdorf survey was sent to
more than 3,000 customer contacts covering the company's Eurasia
and Americas Banking businesses.
Devon Watson, Diebold Nixdorf
vice president and chief marketing officer, said: "We are
very pleased to have received broad-based performance feedback from
customers in over 70 countries. Our global team's ability to
effectively embrace change has proved to be a driving force behind
the progress we've made in improving the customer experience.
Customer focus is a key tenet of our DN Now transformation efforts,
and we strive to further increase our satisfaction results as the
new DN Series line begins to penetrate the market. We will use the
survey feedback to further learn from our customers, improve our
value proposition and continue to deliver intelligent,
forward-looking solutions and services."
About Diebold Nixdorf
Diebold Nixdorf, Incorporated (NYSE: DBD) is a world leader in
enabling connected commerce. We automate, digitize and transform
the way people bank and shop. As a partner to the majority of the
world's top 100 financial institutions and top 25 global retailers,
our integrated solutions connect digital and physical channels
conveniently, securely and efficiently for millions of consumers
each day. The company has a presence in more than 100
countries with approximately 23,000 employees worldwide. Visit
www.DieboldNixdorf.com for more information.
LinkedIn: www.linkedin.com/company/diebold
Twitter: twitter.com/dieboldnixdorf
Facebook: www.facebook.com/DieboldNixdorf
YouTube: www.youtube.com/dieboldnixdorf
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SOURCE Diebold Nixdorf