BLOOMFIELD, Conn., May 14, 2020 /PRNewswire/ -- Cigna has taken bold
actions throughout the COVID-19 pandemic to make it easier and more
affordable for customers to access the care they need to fight the
virus and prevent its spread. Today, Cigna is taking another step
forward by expanding its digital capabilities to help customers
with COVID-19 by providing real-time, personalized support. These
new virtual solutions will help rapidly identify and assist Cigna
customers who arrive in emergency room settings with COVID-19
symptoms, and support those who are actively recovering at
home.
"We are creating a differentiated and digital-first health care
experience – one that leverages our expertise and innovative tools
and resources – to help our customers improve their health,
well-being and peace of mind," said Joan
Harvey, president, care coordination, Cigna Health Services.
"With real-time data, we can quickly identify customers with
COVID-19 and provide supportive services around their needs."
Rapid Identification of COVID-19 Cases
Using data and technology to improve health, Cigna has partnered
with Collective Medical to identify customers, in real-time,
checking into emergency care settings with COVID-19 symptoms. With
this information, Cigna Care Advocates can quickly engage these
customers and connect them with programs to support whole person
health, such as care management, remote patient monitoring and
behavioral health support.
Digital Resources to Assist At-Home Recovery
Customers
with mild to moderate COVID-19 symptoms can now access an
interactive digital tool while they safely shelter and recover at
home. Cigna has partnered with Medocity to create a simple
solution, Medocity for Cigna, which allows customers to track their
symptoms, connect with care advocates and access behavioral and
emotional supportive resources. If COVID-19 symptoms become more
severe, Cigna Care Advocates can reach out to the customer directly
to provide guidance and care coordination support.
These new capabilities are available at no additional cost for
customers in the United States who
are covered by Cigna's employer/union sponsored insured and
self-funded group health plans and Individual and Family Plans.
About Cigna
Cigna Corporation is a global health service company dedicated to
improving the health, well-being, and peace of mind of those we
serve. Cigna delivers choice, predictability, affordability and
access to quality care through integrated capabilities and
connected, personalized solutions that advance whole person health.
All products and services are provided exclusively by or through
operating subsidiaries of Cigna Corporation, including Cigna Health
and Life Insurance Company, Cigna Life Insurance Company of
New York, Connecticut General Life
Insurance Company, Express Scripts companies or their affiliates,
and Life Insurance Company of North
America.
Such products and services include an integrated suite of health
services, such as medical, dental, behavioral health, pharmacy,
vision, supplemental benefits, and other related products including
group life, accident and disability insurance. Cigna maintains
sales capability in over 30 countries and jurisdictions, and has
more than 180 million customer relationships throughout the world.
To learn more about Cigna®, including links to follow us on
Facebook or Twitter, visit www.cigna.com.
Media Contact
Ellie Polack
1 (860) 902-4906
elinor.polack@cigna.com
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SOURCE Cigna