BLOOMFIELD, Conn., March 13, 2020 /PRNewswire/
-- Cigna (NYSE: CI) is taking several steps to further
its commitment to customers, clients and communities to help fight
the global spread of COVID-19.
"We are relentlessly focused on keeping our customers and
communities safe," said David M.
Cordani, president and chief executive officer, Cigna. "We
are taking all precautionary safety measures and making it easier
for our customers to protect themselves against COVID-19 by
accessing medical care virtually, over the phone, or in
person."
As previously announced, Cigna will cover the diagnostic test
with no cost-sharing when recommended by a health care
professional. Effective immediately, Cigna will waive customers'
out-of-pocket costs for COVID-19 testing-related visits with
in-network providers, whether at a doctor's office, urgent care
clinic, emergency room or via telehealth, through May 31, 2020. This enhanced insurance coverage
includes customers in the United
States who are covered under Cigna employer/union sponsored
group insurance plans, globally mobile plans, Medicare Advantage,
Medicaid and the Individual and Family plans. Employers and other
entities that sponsor self-insured plans administered by Cigna will
be given the opportunity to adopt a similar coverage policy.
Cigna is also making it easier for customers with
immunosuppression, chronic conditions or who are experiencing
transportation challenges to be treated virtually by in-network
physicians with those capabilities. Cigna is implementing this
enhanced measure through May 31, 2020
to protect its most vulnerable customers by mitigating exposure
risks and alleviating transportation barriers.
Customers can have peace of mind with their prescription
medications by using the Express Scripts Pharmacy, which offers
free home delivery of up to 90-day supplies of prescription
maintenance medications. Pharmacists are available 24/7 to answer
questions, offer counseling and support, and assist with
prescription orders. Customers are encouraged to refill their
medications responsibly.
Cigna is also providing free resources for all customers,
clients and communities to support them during these times of high
stress and anxiety. The company has opened a 24-hour toll-free help
line (1-866-912-1687) to connect people directly with
qualified clinicians who can provide support and guidance.
Additionally, the company will offer a webinar to the general
public raising awareness about tools and techniques for stress
management and building resiliency, along with the ability to join
telephonic mindfulness sessions. More Information can be found at
www.cigna.com.
"Anxiety is understandably high as we are learning more about
the spread of this disease," said Douglas
Nemecek, M.D., Cigna's chief medical officer for behavioral
health. "Aligned to our focus on whole-person health, we are
expanding behavioral support and resources for everyone – whether
they are Cigna customers or not – to help everyone stay resilient
during this critical time."
Cigna leaders and clinicians are closely collaborating with
health care system and government health officials, including
working in close partnership with the White House Coronavirus Task
Force, federal, state and local governments and patient advocacy
organizations in the United States
and globally. The company is committed to doing all it can to help
keep its customers healthy and to prevent the spread of
COVID-19.
About Cigna
Cigna Corporation is a global health
service company dedicated to improving the health, well-being and
peace of mind of those we serve. Cigna delivers choice,
predictability, affordability and access to quality care through
integrated capabilities and connected, personalized solutions that
advance whole person health. All products and services are provided
exclusively by or through operating subsidiaries of Cigna
Corporation, including Cigna Health and Life Insurance Company,
Cigna Life Insurance Company of New
York, Connecticut General Life Insurance Company, Express
Scripts companies or their affiliates, and Life Insurance Company
of North America.
Such products and services include an integrated suite of health
services, such as medical, dental, behavioral health, pharmacy,
vision, supplemental benefits, and other related products including
group life, accident and disability insurance. Cigna maintains
sales capability in over 30 countries and jurisdictions, and has
more than 170 million customer relationships throughout the world.
To learn more about Cigna®, including links to follow us
on Facebook or Twitter, visit www.cigna.com.
Media Contact
Ellie Polack
1 (860) 902-4906
elinor.polack@cigna.com
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SOURCE Cigna