FCC Investigates CenturyLink After 911 Outage - UPDATE
December 28 2018 - 2:50PM
Dow Jones News
By Patrick Thomas
The Federal Communications Commission is investigating
CenturyLink Inc. (CTL) as a nationwide outage has prevented some
customers from dialing 911 emergency services, regulators said
Friday.
The FCC said its investigating the cause and impact of the
outage, which has affected 911 service for CenturyLink consumers in
multiple states. In a statement, FCC Chairman Ajit Pai called the
service outage unacceptable and said the duration of it is
troubling. CenturyLink first said it had a service disruption
Thursday afternoon. A company representative couldn't be
immediately reached for comment.
"This inquiry will include an examination of the effect that
CenturyLink's outage appears to have had on other providers' 911
services," Mr. Pai said in the statement. "I have also spoken with
CenturyLink to underscore the urgency of restoring service
immediately."
In a tweet Friday afternoon, the Monroe, La.-based CenturyLink
said it was "seeing good progress," but restoration isn't complete.
The company said customers should use their wireless phones to call
911 or drive to the nearest fire station or emergency facility.
Shares of CenturyLink rose 1.3% during afternoon trading. The
stock is down about 8% for the year.
Write to Patrick Thomas at patrick.thomas@wsj.com
(END) Dow Jones Newswires
December 28, 2018 14:35 ET (19:35 GMT)
Copyright (c) 2018 Dow Jones & Company, Inc.
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