HOUSTON, March 17, 2020 /PRNewswire/ -- BBVA
USA is offering
special assistance to consumer and small business
customers impacted by the ongoing COVID-19 pandemic, including
penalty-free withdrawals from applicable CDs, ATM fee refunds, and
payment deferrals, extensions and waivers on existing loans and
lines of credit, among other offers.
The assistance comes as the COVID-19 outbreak continues across
the U.S., with ripple effects that are financially impacting small
businesses and consumers. The bank is making these offers available
to affected customers across its U.S. footprint throughout the next
month, and may extend assistance based on how the crisis
unfolds.
"We understand that this pandemic has put many of our customers
in a position of uncertainty, and we are working to take some of
that burden off of them," said BBVA USA President and CEO Javier Rodriguez Soler. "We know that this is a
fluid situation, and will closely monitor any developments that
could continue to negatively impact customers across our entire
footprint. We are people serving people and it's our responsibility
to help our clients in this time of need. We encourage them to
contact us with questions or concerns they may have related to this
unprecedented situation."
The special assistance package BBVA USA has rolled out includes:
- Deferred and extension payments on existing consumer and small
business loans and credit cards
- Waived and refunded ATM fees
- Penalty-free CD withdrawals, for CDs opened prior to
March 1
Special offers are currently available and are presently slated
to end on April 17. The COVID-19
situation will be continuously monitored to determine if extensions
or further action is needed beyond the current end date. The bank
is also continuing to work on ways to further assist on customers'
financial needs.
All accounts are subject to approval, which may include credit
approval. BBVA USA is a Member
FDIC and an Equal Housing Lender. BBVA and BBVA Compass are trade
names of BBVA USA, a member of the
BBVA Group.
For questions on accounts and to speak with a telephone banking
agent, customers can contact 844-BBVA-USA. For questions about loan deferrals and
extensions, customers can contact 844-222-3862. BBVA USA representatives will be available
8AM - 6PM CST, Monday through
Friday.
In addition, BBVA USA's branch
network is currently operating under normal business hours. The
bank is also encouraging customers to utilize BBVA's award-winning
mobile app to deposit checks, transfer funds, make bill
payments or send domestic or international wires, among other
functionalities.
The bank continues to work with its critical response teams,
suppliers and vendors, to avoid interruption to bank operations and
to continue providing service to its customers.
For more BBVA news visit, www.bbva.com and the U.S.
Newsroom.
Additional news updates can be found via Twitter and
Instagram.
For more financial information about BBVA in the U.S., visit
bbvausa.investorroom.com.
About BBVA
BBVA Group
BBVA (NYSE: BBVA) is a customer-centric
global financial services group founded in 1857. The Group has a
strong leadership position in the Spanish market, is the largest
financial institution in Mexico,
it has leading franchises in South
America and the Sunbelt Region of the United States. It is also the leading
shareholder in Turkey's Garanti
BBVA. Its purpose is to bring the age of opportunities to everyone,
based on our customers' real needs: provide the best solutions,
helping them make the best financial decisions, through an easy and
convenient experience. The institution rests in solid values:
Customer comes first, we think big and we are one team. Its
responsible banking model aspires to achieve a more inclusive and
sustainable society.
BBVA USA
In the U.S.,
BBVA is a Sunbelt-based financial institution that operates 641
branches, including 330 in Texas,
89 in Alabama, 63 in Arizona, 61 in California, 44 in Florida, 37 in Colorado and 17 in New Mexico. The bank ranks among the top 25
largest U.S. commercial banks based on deposit market share and
ranks among the largest banks in Alabama (2nd), Texas (4th) and Arizona (6th). In the U.S., BBVA has been
recognized as one of the leading small business lenders by the
Small Business Administration (SBA) and ranked 8th nationally in
terms of dollar volume of SBA loans originated in fiscal year
2018.
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SOURCE BBVA USA