Survey Results Reveal that Babylon's Digital-First Model Significantly Benefits Patients
August 30 2022 - 6:00AM
Business Wire
In an independent survey run on behalf of NHS
England, GP at Hand, the digital-first healthcare practice scored
in the 90th percentile for the majority of responses
Babylon (NYSE: BBLN) today announced results from a recent
independent survey where the company received strong feedback
ratings from its GP at Hand NHS patients and scored in the 90th
percentile for the majority of responses. GP at Hand aims to put
the most accessible, high quality, safe and effective NHS GP
service into the hands of every person who chooses to register.
From the thousands of patients surveyed who provided positive
reviews for our GP practice, including our doctors, appointments
and overall process, the survey results show Babylon’s
digital-first model benefits patients. Babylon is re-engineering
healthcare by moving away from a reactive model of sick care, which
is designed to deal with crises and emergencies, to a data-centric,
predictive, proactive healthcare service that continuously monitors
patients’ health, predicts health concerns and intervenes to avoid
unwanted illness.
With patients and clinicians at the core of its decisions,
Babylon GP at Hand offers a full suite of intuitive digital
features that meet patient needs, and create transparency between
the clinician and patient during a pivotal time.
The GP Patient Survey is independently run by Ipsos MORI on
behalf of NHS England and reaches over two million individuals
across the UK. The results revealed that of Babylon’s surveyed GP
at Hand patients:
- 96% had confidence and trust in the healthcare professional,
compared to the 93% national average.
- 90% said the healthcare professional was good at treating them
with care and concern, compared to the 83% national average.
- 91% were given enough time by their healthcare professional
during their last appointment, compared to the 83% national
average.
- 90% were offered a choice of appointment time when they last
tried to book, compared to the 59% national average.
“We’re very proud of these results, which are only possible due
to the trust and support of our members and hard work of our
people. With these results and peer reviewed data that suggests our
model of care can deliver a 15% to 35% reduction in acute care
costs in the UK, Babylon is re-engineering healthcare for the
better, moving away from a reactive episodic sickcare model to a
proactive, continuous service that is focused on keeping members
healthy,” said Ali Parsa, CEO and Founder of Babylon.
“The survey results provide yet more evidence of the high
quality primary care that our members enjoy. Babylon GP at Hand has
focused on providing rapid access to the right care with the right
clinician, proving time and again the effectiveness of our model of
care,” said Tim Rideout, UK General Manager of Babylon.
At Babylon we are building a digital first primary care service
that can manage population health at scale. To this end we
are fully committed to maintaining our NHS GP at Hand service in
the UK. When we first deployed our digital first primary care model
for the NHS, we wanted to demonstrate how it could overcome the
endemic challenges of inaccessibility at scale. In 2017, we took an
existing NHS GP practice with 2,000 patients and implemented our
digital first model of primary care, delivering 24/7 service with
near zero waiting times. By 2021, we grew to over 100,000 members,
making it one of the fastest growing GP practices in the history of
the NHS. The digital first model showed that we could improve
accessibility (patient satisfaction 90%+), quality (clinical
outcomes 90%+) and affordability (savings on acute care costs for
the NHS 15-35%). While we are winding down activities on a small
number of our NHS contracts, notably with The Royal Wolverhampton
Trust, University Hospitals Birmingham Foundation Trust, and our
Birmingham GP at Hand service, these contracts and services
collectively represent less than 1% of our Babylon UK revenue.
Meanwhile, we continue to grow activities in our core UK service.
To this end we have recently opened two more state of the art
London clinics in Victoria and Euston to enlarge our London
footprint.
Babylon will continue to help our partners in the NHS to
redefine the way primary care is delivered in the UK. The result of
this survey shows our members rate highly our 24/7 accessible high
quality model of digital first primary care and we look forward to
bringing them the next generation of our services to keep setting
new standards for their healthcare experience.
For more information, please visit
https://www.babylonhealth.com/press.
About Babylon
Babylon is one of the world’s fastest growing digital healthcare
companies whose mission is to make high-quality healthcare
accessible and affordable for every person on Earth.
Babylon is re-engineering how people engage with their care at
every step of the healthcare continuum. By flipping the model from
reactive sick care to proactive healthcare through the devices
people already own, it offers millions of people globally ongoing,
always-on care. Babylon has already shown that in environments as
diverse as the developed UK or developing Rwanda, urban New York,
or rural Missouri, for people of all ages, it is possible to
achieve its mission by leveraging its highly scalable,
digital-first platform combined with high quality, virtual clinical
operations to provide integrated, personalized healthcare.
Founded in 2013, Babylon’s technology and clinical services is
supporting a global patient network across 15 countries and is
capable of operating in 16 languages. In 2021 alone, Babylon helped
a patient every 6 seconds, with approximately 5.2 million
consultations and AI interactions. Importantly, this was achieved
with a 93% user retention rate in our NHS GP at Hand service and 4
or 5 star ratings from more than 90% of our users across all of our
geographies.
Babylon is also working with governments, health providers,
employers and insurers across the globe to provide them with a new
infrastructure that any partner can use to deliver high-quality
healthcare with lower costs and better outcomes. For more
information, please visit www.babylonhealth.com.
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Stina Sanders stina.sanders@babylonhealth.com
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