Avaya OneCloud™ CCaaS Providing Better Customer & Employee Experiences for More Global Clients as Network of Partners Offer...
February 08 2021 - 8:00AM
Business Wire
UK-based FourNet and Prodec Networks Add Avaya
OneCloud CCaaS to their portfolios
Avaya (NYSE: AVYA), a global leader in solutions to enhance and
simplify communications and collaboration, is transforming customer
and employee engagement capabilities for more organizations
worldwide with an expanding network of partners offering Avaya
OneCloud CCaaS contact center. In the UK, leading solutions and
services providers FourNet and Prodec Networks have chosen Avaya
OneCloud CCaaS to provide their clients with
cloud-and-digital-first CX (customer experience) capabilities for
effortless, always-on engagement.
Avaya OneCloud CCaaS (Contact Center as a Service) is powering
organizations’ customer experience centers with digital engagement
capabilities supporting a broad range of touchpoints and
interaction types. Leveraging the power of AI along with real-time
insights, knowledge and resources from across the organization,
Avaya OneCloud CCaaS connects and orchestrates the digital channels
and touchpoints throughout each customer and workforce engagement,
enabling users to deliver not only the right customer experience
but also the right employee experience for those supporting the
customer journeys.
FourNet is an award-winning provider of cloud and managed
services that works closely with clients to enable digital
transformation across their organization and help improve their
customer experience. The company delivers communications,
collaboration and contact center solutions for some of the most
secure, critical and commercially driven organizations in the UK,
and was named Avaya growth partner of the year for 2020.
“Our cloud-first strategy has been embraced by a growing base of
clients including public sector and commercial organizations that
rely on our secure, private cloud powered by Avaya,” said Richard
Pennington, Managing Director, FourNet. “We are now expanding our
public cloud offerings to include Avaya OneCloud CCaaS,
accelerating our clients’ ability to enhance customer service,
increase agility and efficiency, and deliver exceptional
experiences that better meet their customers’ needs.”
Prodec Networks is one of the UK's leading providers of hybrid
IT solutions and services designed for the modern enterprise.
Prodec offers a complete portfolio of innovative and robust IT
services that enable businesses, of all sizes and sectors, to
create modern-age, digital workspaces, that are designed to scale
and support the current and future demands of its workforce.
“Prodec Networks has a longstanding, successful partnership with
Avaya, and we see the vast majority of our customers now looking to
migrate to the cloud,” said Jon Sugden, Head of UC&C, Prodec
Networks. “The demand for cloud services has undoubtedly
accelerated during COVID with the need to deliver effective, easy
to manage solutions for exceptional customer engagement across
digital channels. Our heritage and expertise in the on-premise
space makes Prodec a partner of choice for organizations looking to
migrate to the cloud, and Avaya OneCloud CCaaS is a compelling
cloud solution that helps transform customer and employee
engagement with advanced AI and digital capabilities.”
“Today’s customer knows what they want, exactly when and how
they want it, and has high expectations for each interaction with a
brand. Giving them what they want, however, will take brands moving
to a unified and effortless experience across applications, devices
and interactions,” said Anthony Bartolo, EVP and Chief Product
Officer, Avaya. “This type of experience is only possible when
cloud capabilities, AI and automation are mixed into every customer
touchpoint and digital channel, and this is what Avaya OneCloud
CCaaS will provide.”
About Avaya
Businesses are built by the experiences they provide, and
everyday millions of those experiences are delivered by Avaya
Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the
future of work, with innovation and partnerships that deliver
game-changing business benefits. Our cloud communications solutions
and multi-cloud application ecosystem power personalized,
intelligent, and effortless customer and employee experiences to
help achieve strategic ambitions and desired outcomes. Together, we
are committed to help grow your business by delivering Experiences
that Matter. Learn more at http://www.avaya.com
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Source: Avaya Newsroom
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