Teleperformance Modernizes Communications Infrastructure to Provide Exceptional Customer Experiences With Over 120,000 Avaya ...
September 03 2020 - 8:00AM
Business Wire
Avaya OneCloud UCaaS and OneCloud CCaaS
solutions deployed across nine countries
Teleperformance, a leading global group in digitally integrated
business services, chose Avaya OneCloud™ Subscription to transform
their communications platform by deploying 126,000 Unified
Communications (UC) and Contact Center (CC) seats to increase
employee productivity, maximize team collaboration, and drive
higher levels of customer satisfaction across its sites in nine
countries. Avaya (NYSE: AVYA) is a global leader in solutions to
enhance and simplify communications and collaboration.
Earlier this year in response to the COVID-19 pandemic, Avaya
worked with Teleperformance to significantly expand their
deployment of home-based agents to upward of 170,000 to help keep
employees safe while ensuring business continuity for their
clients. Building upon that foundation, Avaya OneCloud Subscription
now supports Teleperformance’s global footprint, helping provide a
path to modernize their customer’s communications environment and
support the continued pressing needs for agent desktop flexibility
amid long-term “work from home” requirements. The new 3-year
subscription spans all world regions.
“Teleperformance remains focused on the mission to support our
customers by the use of reliable, flexible and intelligent
technological solutions plus compliance with the industry’s highest
security and quality standards,” said Dev Mudaliar, Global CIO,
Teleperformance. “We’re pleased to expand our partnership with an
industry technology leader like Avaya to power our highly reliable,
secure and adaptable infrastructure. Avaya’s OneCloud offering is
perfectly aligned with our Teleperformance global Cloud Campus
strategy which makes the customer experience simpler, faster and
safer all around the world.”
“For many global customers like Teleperformance, moving to a
subscription model for their on-premise communication
infrastructure is a logical next step in their journey to the cloud
and to accelerate their overall business transformation,” said Jim
Geary, Vice President Global Enterprise Accounts, Avaya. “By
integrating Avaya OneCloud Subscription, Teleperformance can better
meet the needs of their customers while still having the
flexibility for a transition path to the future in a way that works
best for their business.”
Additional Resources
- Learn more about Avaya OneCloud™ Subscription
- Read Avaya’s blog, Your Next Move to the Future: Why
Subscription May Make Sense for Your Business
- See how to Prepare for New Realities with Avaya OneCloud™
Subscription
About Avaya
Businesses are built by the experiences they provide, and every
day millions of those experiences are delivered by Avaya Holdings
Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of
work, with innovation and partnerships that deliver game-changing
business benefits. Our cloud communications solutions and
multi-cloud application ecosystem power personalized, intelligent,
and effortless customer and employee experiences to help achieve
strategic ambitions and desired outcomes. Together, we are
committed to help grow your business by delivering Experiences that
Matter. Learn more at http://www.avaya.com.
About Teleperformance Group
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA -
Bloomberg: TEP FP), a leading global group in digitally integrated
business services, serves as a strategic partner to the world’s
largest companies in many industries. It offers a One Office
support services model combining three wide, high-value solution
families: customer experience management, back-office services and
business process knowledge services. These end-to-end digital
solutions guarantee successful customer interaction and optimized
business processes, anchored in a unique, comprehensive high tech,
high touch approach. The Group’s 331,000 employees, based in 80
countries, support billions of connections every year in over 265
languages and 170 markets, in a shared commitment to excellence as
part of the “Simpler, Faster, Safer” process. This mission is
supported by the use of reliable, flexible, intelligent
technological solutions and compliance with the industry’s highest
security and quality standards, based on Corporate Social
Responsibility excellence. In 2019, Teleperformance reported
consolidated revenue of €5,355 million (US$ 6 billion, based on €1
= $1.12) and net profit of €400 million. Teleperformance shares are
traded on the Euronext Paris market, Compartment A, and are
eligible for the deferred settlement service. They are included in
the following indices: CAC 40*, CAC Support Services, STOXX 600,
S&P Europe 350 and MSCI Global Standard. In the area of
corporate social responsibility, Teleperformance shares have been
included in the Euronext Vigeo Eurozone 120 index since 2015, the
FTSE4Good index since 2018 and also the Ethical Sustainability
Excellence Europe index (confirmed in 2019).
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and
state securities laws. These statements may be identified by the
use of forward looking terminology such as “anticipate,” “believe,”
“continue,” “could,” “estimate,” “expect,” “intend,” “may,”
“might,” “our vision,” “plan,” “potential,” “preliminary,”
“predict,” “should,” “will,” or “would” or the negative thereof or
other variations thereof or comparable terminology. The Company has
based these forward-looking statements on its current expectations,
assumptions, estimates and projections. While the Company believes
these expectations, assumptions, estimates and projections are
reasonable, such forward-looking statements are only predictions
and involve known and unknown risks and uncertainties, many of
which are beyond its control. The factors are discussed in the
Company’s Annual Report on Form 10-K and subsequent quarterly
reports on Form 10-Q filed with the Securities and Exchange
Commission (the “SEC”) available at www.sec.gov, and may cause the
Company’s actual results, performance or achievements to differ
materially from any future results, performance or achievements
expressed or implied by these forward-looking statements. The
Company cautions you that the list of important factors included in
the Company’s SEC filings may not contain all of the material
factors that are important to you. In addition, in light of these
risks and uncertainties, the matters referred to in the
forward-looking statements contained in this press release may not
in fact occur. The Company undertakes no obligation to publicly
update or revise any forward-looking statement as a result of new
information, future events or otherwise, except as otherwise
required by law.
All trademarks identified by ®, TM, or SM are registered marks,
trademarks, and service marks, respectively, of Avaya Inc. All
other trademarks are the property of their respective owners.
Source: Avaya Newsroom
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For media inquiries: Alex Alias alalias@avaya.com
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