Government of Mexico City Implements Avaya Contact Center Solutions for Contact Tracing, Conducting 2,700 Tests Daily Across ...
July 13 2020 - 08:00AM
Business Wire
Contact tracing program provides rapid alerts
to residents regarding potential COVID-19 exposure, and supports
effort to reduce further transmission – helping communities to
reopen safely
The Government of Mexico City and its Digital Agency for Public
Innovation have implemented a Detection, Protection and Safeguard
program to address COVID-19, featuring contact tracing solutions
from Avaya (NYSE:AVYA) to help enable the city and its citizens to
emerge from the pandemic. The program is implemented in conjunction
with Locatel, the government contact center committed to informing
and guiding the citizens of Mexico City and the Metropolitan Area
with timely and reliable service, 24 hours a day, 365 days a
year.
Communications, collaboration and contact center solutions are
key to enable global organizations to scale contact tracing
capabilities rapidly and efficiently. With a population of nearly 9
million people, the government of Mexico City is trusting Avaya to
address its needs.
The Detection, Protection and Safeguard program is a coordinated
effort of government resources and consists of a comprehensive
system of notification, tracing and mitigation including SMS, early
care protocols, testing and other services. It’s supported by the
Locatel contact center which has been optimized to scale quickly
and address the communications requirements of this massive effort.
The program is conducting 2,700 tests each day across 117 health
centers in Mexico City, with Avaya’s tracing, notification and
monitoring system in place to help mitigate the impacts of the
pandemic and enable the community to recover and emerge effectively
and safely.
“We have been able to quickly implement this program with the
help of Avaya, and have scaled to successfully address the
significant requirements of a municipality as large and populous as
Mexico City,” said José Antonio Peña Merino, head of the Digital
Agency for Public Innovation, during a recent press conference.
Locatel has added 1,500 additional staff including 130 medical
doctors dedicated to the program. The doctors are conducting video
calls, health monitoring, coordination across multiple healthcare
providers and hospitals, and providing consultation services
including support for people with underlying conditions that put
them at higher risk.
“Contact tracing capabilities are being deployed by
organizations around the world as part of the global effort to
recover from the pandemic, and it has never been more important for
healthcare and government agencies to communicate effectively with
their citizens and each other,” said Galib Karim, Vice President of
Latin America, Avaya. “Avaya is pleased to play such a key role in
helping organizations such as Locatel and the Government of CDMX in
the execution of their COVID-19 Detection, Protection and Safeguard
Program.”
Avaya has provided communications and collaboration capabilities
for Locatel contact centers since 2018, as part of Locatel’s
Intelligent Contact Center transformation to modernize and provide
enhanced customer experiences for the millions of citizens who rely
on its services.
Additional Resources:
- Learn more about Avaya’s contact tracing solution
- Download the CDMX Detection, Protection and Safeguard Program
App
- Apple App Store: https://apple.co/2VkG53v
- Google Play: https://bit.ly/2WpXPHP
- For more information regarding the CDMX Detection, Protection
and Safeguard Program, visit, https://adip.cdmx.gob.mx/ or email,
infoadip@cdmx.gob.mx
About ADIP
The Digital Agency for Public Innovation (ADIP) has the
responsibility of driving, designing and monitoring the
implementation of data management, open government, digital
government, technological governance, and governance of
technological infrastructure in Mexico City.
About Avaya
Businesses are built on the experiences they provide, and
everyday millions of those experiences are built by Avaya Holdings
Corp. (NYSE: AVYA). For over one hundred years, we’ve enabled
organizations around the globe to win – by creating intelligent
communications experiences for customers and employees. Avaya
builds open, converged and innovative solutions to enhance and
simplify communications and collaboration – in the cloud,
on-premise or a hybrid of both. To grow your business, we’re
committed to innovation, partnership, and a relentless focus on
what’s next. We’re the technology company you trust to help you
deliver Experiences that Matter. Visit us at
http://www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
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"might," “our vision,” "plan," "potential," "preliminary,"
"predict," "should," "will," or “would” or the negative thereof or
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based these forward-looking statements on its current expectations,
assumptions, estimates and projections. While the Company believes
these expectations, assumptions, estimates and projections are
reasonable, such forward-looking statements are only predictions
and involve known and unknown risks and uncertainties, many of
which are beyond its control. The factors are discussed in the
Company’s Annual Report on Form 10-K and subsequent quarterly
reports on Form 10-Q filed with the Securities and Exchange
Commission (the “SEC”) available at www.sec.gov, and may cause the
Company’s actual results, performance or achievements to differ
materially from any future results, performance or achievements
expressed or implied by these forward-looking statements. The
Company cautions you that the list of important factors included in
the Company’s SEC filings may not contain all of the material
factors that are important to you. In addition, in light of these
risks and uncertainties, the matters referred to in the
forward-looking statements contained in this press release may not
in fact occur. The Company undertakes no obligation to publicly
update or revise any forward-looking statement as a result of new
information, future events or otherwise, except as otherwise
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Source: Avaya Newsroom
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Alex Alias alalias@avaya.com
Avaya (NYSE:AVYA)
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