Avaya Enables 2 Million Remote Workers for More Than 11,000 Companies Worldwide, Responding to COVID-19
April 09 2020 - 8:00AM
Business Wire
The COVID-19 pandemic has had a profound impact on people and
organizations around the globe. Companies large and small have had
to quickly adapt to new ways of working while addressing massive
increases in customer inquiries and the need for help. Avaya
Holdings Corp. (NYSE:AVYA) has moved quickly to enable companies,
schools, governments and organizations of all kinds to adapt to
working from anywhere. Every day more and more people are
connected, collaborating and continuing to be productive while
staying safe, based on the speed at which Avaya has been able to
respond.
In response to COVID-19, the company has empowered 2 million
staff members to work from home for its customers around the world.
These customers are benefitting from the complimentary 90-day
access licenses Avaya has offered to pivot their office-based
contact center agents and others to work remotely while maintaining
exceptional levels of customer engagement. Avaya has helped over
11,000 organizations in just a few weeks, including Humana, IBM,
Boston Scientific, the FDIC, General Atomics, Hainan Airlines,
Carlson Wagonlit, Gateway Health, Deutsche Telekom, Texas
Children’s Hospital, Westcon, Teleperformance, government agencies,
and many more who rely on Avaya as their trusted partner helping
them successfully manage through the crisis.
“No other company has the breadth and capabilities we have to
enable remote workforces on a global scale where we are dealing
with workforces in the tens of thousands, in some cases even more,”
said Jim Chirico, president and CEO of Avaya. “Our immediate
priority is to make a positive impact in any way we can to help our
customers with business continuity, transition their workers to a
work from anywhere environment and help ease the extreme emotional
and mental stress this crisis is causing for their workers and
their customers.”
Teleperformance is a global leader in digitally integrated
business services, with over 331,000 employees in 80 countries, and
a long-time Avaya customer. “Teleperformance remains focused on the
health and safety of our employees. The well-being of our people
must come first, and for this reason, Teleperformance has
significantly expanded the deployment of home-based agents to now
upward of 100,000 – a great option to protect employees from
exposure and ensure business continuity for clients,” said Dev
Mudaliar, Group CIO, Teleperformance. “Simpler, Faster, Safer has
certainly taken on new meaning in these extraordinary times, all
over the world, our Work-at-Home solutions have been implemented to
ensure business continuity and flexibility for Teleperformance
clients. Teleperformance is pleased to partner with industry
technology leaders like Avaya to help power our highly reliable and
adaptable infrastructure. Avaya’s remote agent solutions have
provided us the capability to rapidly mobilize at home users, and
deliver the same customer experience as a traditional brick and
mortar contact center.
Germany’s Deutsche Telekom has enabled thousands of its
employees to work from anywhere with Avaya technology. “Thanks to
the support from Avaya, within four days we were given the ability
to enable an additional 7,000 employees at our service centers to
work from anywhere,” said J�rg Meinunger, Deutsche Telekom IT. “Our
agents are now in a position to provide our customers with
comprehensive advice from the home office and help them with their
questions and alleviate uncertainties. This enables us to always
focus on the needs of our customers, even in challenging times like
the ones we are currently experiencing.”
The U.S. Small Business Administration is contending not only
with responding to the significant economic impacts of this crisis
to small businesses all over America, but managing that response
with employees that are all now required to work from home. Avaya
quickly provided the solutions to enable hundreds of staff members
to support the huge increase in inquiries and requests and do so
while working from anywhere.
For comprehensive information on Avaya’s programs to assist
organizations during the COVID-19 pandemic, including the company’s
global COVID-19 technical hotline for customers and partners,
please visit the web page.
About Avaya
Businesses are built on the experiences they provide, and
everyday millions of those experiences are built by Avaya (NYSE:
AVYA). For over one hundred years, we’ve enabled organizations
around the globe to win – by creating intelligent communications
experiences for customers and employees. Avaya builds open,
converged and innovative solutions to enhance and simplify
communications and collaboration – in the cloud, on-premise or a
hybrid of both. To grow your business, we’re committed to
innovation, partnership, and a relentless focus on what’s next.
We’re the technology company you trust to help you deliver
Experiences that Matter. Visit us at http://www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
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based these forward-looking statements on its current expectations,
assumptions, estimates and projections. While the Company believes
these expectations, assumptions, estimates and projections are
reasonable, such forward-looking statements are only predictions
and involve known and unknown risks and uncertainties, many of
which are beyond its control. The factors are discussed in the
Company’s Annual Report on Form 10-K and subsequent quarterly
reports on Form 10-Q filed with the Securities and Exchange
Commission (the “SEC”) available at www.sec.gov, and may cause the
Company’s actual results, performance or achievements to differ
materially from any future results, performance or achievements
expressed or implied by these forward-looking statements. The
Company cautions you that the list of important factors included in
the Company’s SEC filings may not contain all of the material
factors that are important to you. In addition, in light of these
risks and uncertainties, the matters referred to in the
forward-looking statements contained in this press release may not
in fact occur. The Company undertakes no obligation to publicly
update or revise any forward-looking statement as a result of new
information, future events or otherwise, except as otherwise
required by law.
Source: Avaya Newsroom
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Alex Alias alalias@avaya.com
Avaya (NYSE:AVYA)
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