Avaya has helped empower over 200,000 contact
center agents to work remotely, and is working with educational
institutions, healthcare providers and other organizations globally
to provide complimentary video collaboration and communications
solutions
As the COVID-19 (coronavirus) pandemic continues to impact the
lives of people around the world, Avaya Holdings Corp. (NYSE:AVYA)
is helping businesses, educational institutions, healthcare
providers, governments and other organizations quickly adapt to a
remote workforce and enable collaboration and communications to
help keep people connected, productive and safe.
Education institutions including colleges and universities along
with non-profit organizations are benefiting from Avaya Spaces, the
company’s video and collaboration solution which is being offered
for free. Since January, Avaya has seen a 500 percent increase in
video collaboration traffic on the Avaya Spaces platform.
Contact center clients around the world who are challenged with
maintaining high levels of customer engagement are benefitting from
the complimentary 90-day access licenses Avaya has extended to
shift their office-based contact center agents to a remote
workforce.
In the government sector, the company has responded to urgent
requests from officials around the world and has established
immediate video collaboration and communications solutions that
successfully enable their operations to continue working seamlessly
and effectively.
“We are facing an unprecedented situation and the global
pandemic is having a profound impact on all of us. As the mission
critical communications provider to hundreds of thousands of
customers world-wide, Avaya with its contact center, video and
collaboration solutions is uniquely positioned to make a
significant positive impact and keep employees, businesses,
governments, families and friends connected during this crisis,”
said Jim Chirico, Avaya President and CEO.
Some examples of organizations where Avaya has made a positive
impact include:
- A large health insurance company with millions of medical and
specialty members moved 21,000 contact center agents to work
remotely from home.
- A multi-national bank that provides people, companies and
institutional investors with a wide range of financial products is
enabling business continuity by empowering 15,000 agents to work
from home. This reduces risk while maintaining efficient day-to-day
operations ensuring consistency in customer interactions.
- Avaya is working with hundreds of universities and educational
institutions, including Florida State University and the Ancona
Liceo school in Italy, providing resources to manage remote
education with students and faculty.
- A multi-billion-dollar global package delivery company and
leading global provider of specialized transportation and logistics
services has transitioned 2,500 contact center agents to work
remotely.
- A large managed healthcare company that sells traditional and
consumer directed health care insurance and related services
activated 7,000 agents to work remotely.
- One of the largest pharmacy healthcare providers in the U.S.
enabled 3,000 remote workers with the help of Avaya.
Raya Contact Center, a leading Business Process Outsourcing
provider serving the Middle East and Europe, has successfully
enabled its entire contact center workforce of over 6,500 agents to
work remotely. “As the BPO services provider to clients that
include highly reputed regional and international businesses, it is
imperative that we keep operations on track, while prioritizing the
safety and well-being of our staff,” said Yasser M. Sharaf, IT
Director at Raya Contact Center. “Avaya has been extremely
proactive in anticipating our business continuity requirements and
implementing a solution without us having to incur any additional
costs. This has given us the ability to utilize our existing
investments to seamlessly transition our workforce to a remote
working arrangement.”
In addition to the many global educational institutions Avaya is
working closely with, the company is also enabling important
cultural resources like museums and civic organizations with
capabilities to stay connected with their communities. “We are
quickly transitioning a significant amount of our staff to remote
workers and we depend on Avaya’s robust communication and
collaboration solutions to ensure our business continuity,” said
Peter Guss, Director, Information Technology, Whitney Museum of
American Art.
Avaya has put its solutions to immediate use enabling its own
global workforce to stay aligned and engaged in real time to
address COVID-19 and to provide ever-increasing levels of support
for clients and partners, as well as colleagues. The company’s
global COVID-19 response is being coordinated through the Avaya
Spaces collaboration app, from guidance, advice, and provisioning
changes to setting up effective processes, hotlines, and everything
in between.
These same capabilities are being increasingly put to use by
organizations of all sizes to support business continuity and
customer engagement. “Thanks to Avaya, and solutions like Avaya
Spaces, we are able to quickly deploy solutions that keep our
clients productive from anywhere without interruption. Our
customers are utilizing the Avaya suite to enable them to continue
to seamlessly serve their customers,” said Kenneth Heitner, CEO of
Consolidated Technologies, Inc., a leading managed IT services
provider.
For comprehensive information on Avaya’s programs to assist
organizations during the COVID-19 pandemic, including the company’s
global COVID-19 technical hotline for customers and partners,
please visit the web page.
About Avaya
Businesses are built on the experiences they provide, and
everyday millions of those experiences are built by Avaya (NYSE:
AVYA). For over one hundred years, we’ve enabled organizations
around the globe to win – by creating intelligent communications
experiences for customers and employees. Avaya builds open,
converged and innovative solutions to enhance and simplify
communications and collaboration – in the cloud, on-premise or a
hybrid of both. To grow your business, we’re committed to
innovation, partnership, and a relentless focus on what’s next.
We’re the technology company you trust to help you deliver
Experiences that Matter. Visit us at http:www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and
state securities laws. These statements may be identified by the
use of forward looking terminology such as "anticipate," "believe,"
"continue," "could," "estimate," "expect," "intend," "may,"
"might," “our vision,” "plan," "potential," "preliminary,"
"predict," "should," "will," or “would” or the negative thereof or
other variations thereof or comparable terminology. The Company has
based these forward-looking statements on its current expectations,
assumptions, estimates and projections. While the Company believes
these expectations, assumptions, estimates and projections are
reasonable, such forward-looking statements are only predictions
and involve known and unknown risks and uncertainties, many of
which are beyond its control. The factors are discussed in the
Company’s Annual Report on Form 10-K and subsequent quarterly
reports on Form 10-Q filed with the Securities and Exchange
Commission (the “SEC”) available at www.sec.gov, and may cause the
Company’s actual results, performance or achievements to differ
materially from any future results, performance or achievements
expressed or implied by these forward-looking statements. The
Company cautions you that the list of important factors included in
the Company’s SEC filings may not contain all of the material
factors that are important to you. In addition, in light of these
risks and uncertainties, the matters referred to in the
forward-looking statements contained in this press release may not
in fact occur. The Company undertakes no obligation to publicly
update or revise any forward-looking statement as a result of new
information, future events or otherwise, except as otherwise
required by law.
Source: Avaya Newsroom
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version on businesswire.com: https://www.businesswire.com/news/home/20200317005815/en/
For Media Inquiries: Alex Alias alalias@avaya.com
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