Avaya Offers Complimentary Work from Anywhere Contact Center Solutions to Help Address COVID-19 Challenges
March 12 2020 - 07:43PM
Business Wire
Avaya has already enabled over 150,000 agents
worldwide to work remotely in response to the pandemic, and is
providing global technical hotlines to help organizations maintain
customer engagement and business continuity
Avaya Holdings Corp. (NYSE:AVYA), a global leader in solutions
to enhance and simplify communications and collaboration, today
announced that it will provide additional help for contact center
clients around the world who are challenged with maintaining high
levels of customer engagement while they adapt to a remote
workforce in the face of the COVID-19 pandemic.
Available immediately, Avaya clients can request a 90-day
complimentary access license to convert their existing office-based
contact center agents to remote workers. In addition, at the end of
the 90-day complimentary period, users have the option to convert
those licenses to a monthly subscription, to offer more agility and
improve availability of services for customers.
Avaya has also announced the launch of global COVID-19 technical
hotlines for customers and partners who are looking for 24x7
support and guidance to help transition to remote workforce
deployment models.
Avaya contact center solutions for remote agents are designed to
help address the health and safety concerns for contact center
staff while ensuring business continuity in the face of
unprecedented challenges. These offers span multiple Avaya contact
center platforms in use by its customers today.
“Avaya, with software deployed to support over 5 million contact
center agents, has moved rapidly to enable more than 150,000 remote
agents as our customers address the challenges of COVID-19,” said
Jim Chirico, Avaya President and CEO. “We continue to actively
engage with organizations worldwide to help them transition their
operations to a flexible, remote model, enabling agents to stay
productive and provide customers the experience they have come to
expect. Millions of users around the world depend on our unified
communications, collaboration and contact center products, so we
continue to look for ways we can step up and help.”
Avaya has also donated its audio and video equipment and has
committed resources to install and deploy it at hospitals, medical
facilities and other organizations that need it most. Additionally,
the company is working with government health departments to
quickly stand up emergency contact centers to address the urgent
need to communicate and share information with citizens. Avaya
previously announced it is offering Avaya Spaces collaboration
software free with no obligation to education institutions and
eligible non-profit organizations worldwide.
To learn how to sign-up for the complementary Avaya contact
center solutions offers, eligible organizations are asked to visit
this web page.
The Avaya COVID-19 Technical Hotlines will be available
beginning Monday, March 16 at 6:00PM GMT and the contact numbers
will be posted on avaya.com
About Avaya
Businesses are built on the experiences they provide, and
everyday millions of those experiences are built by Avaya (NYSE:
AVYA). For over one hundred years, we’ve enabled organizations
around the globe to win – by creating intelligent communications
experiences for customers and employees. Avaya builds open,
converged and innovative solutions to enhance and simplify
communications and collaboration – in the cloud, on-premise or a
hybrid of both. To grow your business, we’re committed to
innovation, partnership, and a relentless focus on what’s next.
We’re the technology company you trust to help you deliver
Experiences that Matter. Visit us at http://www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and
state securities laws. These statements may be identified by the
use of forward looking terminology such as "anticipate," "believe,"
"continue," "could," "estimate," "expect," "intend," "may,"
"might," “our vision,” "plan," "potential," "preliminary,"
"predict," "should," "will," or “would” or the negative thereof or
other variations thereof or comparable terminology. The Company has
based these forward-looking statements on its current expectations,
assumptions, estimates and projections. While the Company believes
these expectations, assumptions, estimates and projections are
reasonable, such forward-looking statements are only predictions
and involve known and unknown risks and uncertainties, many of
which are beyond its control. The factors are discussed in the
Company’s Annual Report on Form 10-K and subsequent quarterly
reports on Form 10-Q filed with the Securities and Exchange
Commission (the “SEC”) available at www.sec.gov, and may cause the
Company’s actual results, performance or achievements to differ
materially from any future results, performance or achievements
expressed or implied by these forward-looking statements. The
Company cautions you that the list of important factors included in
the Company’s SEC filings may not contain all of the material
factors that are important to you. In addition, in light of these
risks and uncertainties, the matters referred to in the
forward-looking statements contained in this press release may not
in fact occur. The Company undertakes no obligation to publicly
update or revise any forward-looking statement as a result of new
information, future events or otherwise, except as otherwise
required by law.
Source: Avaya Newsroom
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version on businesswire.com: https://www.businesswire.com/news/home/20200312005881/en/
Forrest Monroy fwmonroy@avaya.com
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