Avaya Accelerates Investments in Its Next Generation Contact Center Cloud Platform
October 07 2019 - 6:00AM
Business Wire
- Company continues its cloud transformation by
introducing Avaya IX-CC, its next generation Contact Center as a
Service platform.
- Avaya focuses Contact Center research &
development investment to address market demand for cloud-based
solutions
Avaya Holdings Corp. (NYSE: AVYA) continues its cloud
transformation with the introduction of Avaya IX-CC, a next
generation Contact Center as a Service platform, built from the
ground up as a cloud-based solution developed on a microservices
architecture.
Scheduled for launch in the first half of 2020, Avaya IX-CC will
enable organizations of all sizes to smoothly transition from their
on-premise deployment to a multi-tenant, enterprise-grade cloud
architecture – deployed on the public cloud platform of their
choice.
The announcement comes as Avaya focuses its R&D investments
to address market demand for cloud-based solutions. With Avaya
IX-CC, customers get a next-generation cloud platform in a
multi-tenant architecture that can be scaled from small-to-medium
sized businesses to large enterprises.
“This is a natural evolution of our product development process
to fully embrace a cloud-based, multi-tenant platform with
feature-rich applications and the flexibility of a microservices
architecture,” said Chris McGugan, Avaya senior vice president,
Solutions & Technology. “While continuing to offer our
customers their choice of deployment options, we expect our
enterprise customers to shift from an on-premise deployment
paradigm to a cloud-based private or public cloud architecture over
the next two to three years. Accordingly, and uniquely, our next
generation contact center platform, Avaya IX-CC, has been designed
to meet that expectation.”
Avaya IX-CC is the latest in a series of transformational cloud
investments from Avaya. Earlier this year, Avaya made its ReadyNow
UC and CC private cloud offerings available globally with the
announcement that its solutions would be hosted in both Avaya and
IBM data centers worldwide.
The Avaya IX-CC next generation Contact Center as a Service
platform is expected to be available to customers in H1 2020 with
voice capabilities, followed by omnichannel features later in the
year.
About Avaya
Businesses are built on the experiences they provide, and
everyday millions of those experiences are built by Avaya
(NYSE:AVYA). For over one hundred years, we’ve enabled
organizations around the globe to win – by creating intelligent
communications experiences for customers and employees. Avaya
builds open, converged and innovative solutions to enhance and
simplify communications and collaboration – in the cloud,
on-premise or a hybrid of both. To grow your business, we’re
committed to innovation, partnership, and a relentless focus on
what’s next. We’re the technology company you trust to help you
deliver Experiences that Matter. Visit us at www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
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such risks and uncertainties, please refer to the Company’s filings
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Source: Avaya Newsroom
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For media inquiries: Alex Alias alalias@avaya.com
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