Avaya IX™ Workplace unified communications
creates a seamless engagement experience for customers and
employees
Moxy Hotels is Marriott's newest hospitality brand, providing
fresh and innovative experiences to guests by combining stylish
design and approachable service at an affordable price point. By
upgrading their communication infrastructure with Avaya IX
Workplace solutions, Moxy Hotels can give its guests a higher level
of service and satisfaction, bolster its workforce efficiency, and
position the brand for future growth.
Moxy Hotels has experienced rapid expansion, and with even more
hotels opening in the next two years across the globe, the brand
needed a cost-effective, reliable solution that had an open API
scope and expanded integration capabilities with multiple
hospitality solutions so they could easily and seamlessly expand
their feature set and help enhance their guest experiences now and
in the future. With the help of hospitality system integrator and
Avaya business partner, Tele-Automation LLC, they chose Avaya IX
Workplace for their unified communications platform.
“To ensure we are giving our guests the finest experience, we
knew we needed a reliable, feature-rich solution that came at a
competitive price point,” said Lowell Beebe-Center, director of
operations, Moxy Hotels. “To date, Avaya and Tele-Automation have
been extremely responsive and easy to work with, helping us to
realize our business needs through features and solutions enabled
on our Avaya IX Workplace platform. The open API scope and expanded
integration with a plethora of hospitality vendors has helped allow
for us to have a solution that we can expand and enhance as we add
to our guest experiences in the future.”
By upgrading their communications infrastructure with Avaya IX
Workplace, and partnering with Tele-Automation, Moxy Hotels has
been able to provide a full range of robust communication options
for their staff and guests. They have been able to significantly
increase the efficiency and effectiveness of hotel operations, and
provide superior customer engagement through seamless
communications between the front and back office, including mobile
users, for greater customer interaction. Tele-Automation, through
implementation of Avaya IX Workplace, is also providing Moxy Hotels
with the capability for disaster recovery with off-site enablement
for admin personnel and avoiding additional costs in call routing
between staff.
“Working with Avaya, we are able to offer Moxy a SIP-enabled
solution that integrates advanced business applications with a
solid network backbone, and provides cost savings,” said Suzanne
Smolyar, managing partner director, Tele-Automation LLC.
Avaya IX Workplace is highly flexible and scalable, which gives
assurances regarding the alignment of technology with future
growth. The solution has proven, for Moxy Hotels, to be highly
reliable and effective, and the redundancy between locations has
been very capable and robust. Moxy Hotels’ solution includes Avaya
advanced desktop IP phones, giving knowledge workers a full range
of unified communications features and a user interface that can be
personalized.
Additional Resources
- Find out more about Avaya Hospitality solutions
- Read about Improving the Guest Experience with Advanced
Communication Solutions for Hotels/Motels
1https://resources.idg.com/download/white-paper/2018-digital-business
About Moxy Hotels
MOXY Hotels is Marriott’s newest brand, which had its debut in
Milan, Italy in September 2014. MOXY HOTELS are designed to capture
the rapidly emerging next-generation traveler. The brand combines
contemporary, stylish design, approachable service, latest
technology and, most importantly, an affordable price. It is the
new way of traveling.
About Avaya
Businesses are built on the experiences they provide, and every
day millions of those experiences are built by Avaya (NYSE: AVYA).
For over one hundred years, we’ve enabled organizations around the
globe to win – by creating intelligent communications experiences
for customers and employees. Avaya builds open, converged and
innovative solutions to enhance and simplify communications and
collaboration – in the cloud, on-premise or a hybrid of both. To
grow your business, we’re committed to innovation, partnership, and
a relentless focus on what’s next. We’re the technology company you
trust to help you deliver Experiences that Matter. Visit us at
www.avaya.com.
About Tele-Automation Inc.
TAUTO designs, installs & maintains complex technology
solutions for the hospitality industry. We offer a managed
integrative approach to a broad spectrum of systems & services
such as; telephony, wireless presence, media & network-based
applications. Our backbone integration of property management
systems (PMS), point-of-sale (POS) systems, energy and security
platforms, is adding to the new digital footprint that is shaping
the “intelligent hotel” of tomorrow.
Our mission is to deliver a standards based, “turn-key”
strategic technology solution and support, with optimal efficiency,
security and cost-effectiveness.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and
state securities laws. These statements may be identified by the
use of forward looking terminology such as "anticipate," "believe,"
"continue," "could," "estimate," "expect," "intend," "may,"
"might," “our vision,” "plan," "potential," "preliminary,"
"predict," "should," "will," or “would” or the negative thereof or
other variations thereof or comparable terminology and include, but
are not limited to, expected cash savings and statements about
growth, exchange listing and improved operational metrics. The
Company has based these forward-looking statements on its current
expectations, assumptions, estimates and projections. While the
Company believes these expectations, assumptions, estimates and
projections are reasonable, such forward-looking statements are
only predictions and involve known and unknown risks and
uncertainties, many of which are beyond its control. The factors
are discussed in the Company’s Registration Statement on Form 10
filed with the Securities and Exchange Commission, may cause its
actual results, performance or achievements to differ materially
from any future results, performance or achievements expressed or
implied by these forward-looking statements. For a further list and
description of such risks and uncertainties, please refer to the
Company’s filings with the SEC that are available at www.sec.gov.
The Company cautions you that the list of important factors
included in the Company’s SEC filings may not contain all of the
material factors that are important to you. In addition,
considering these risks and uncertainties, the matters referred to
in the forward-looking statements contained in this report may not
in fact occur. The Company undertakes no obligation to publicly
update or revise any forward-looking statement as a result of new
information, future events or otherwise, except as otherwise
required by law.
Source: Avaya Newsroom
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Alex Alias alalias@avaya.com
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