NENA 2019 – Shelby County, Tennessee in partnership with
Avaya Holdings Corp. (NYSE: AVYA), 911 Secure, and RapidSOS,
conducted the first call leveraging NG911 additional data with
ground-breaking location-based discovery capabilities to pinpoint
the exact location of a caller or device during an emergency and
deliver that information to 911 call takers.
As is common with many municipal facilities nationwide, Shelby
County buildings are multi-floor, multi-department offices with
key-lock, proximity or biometric access. In many instances
first-responders would face an emergency call from a building with
eight to twelve floors of 9,000-20,000 square feet each, and
multiple rooms, small offices and cubicle areas. They would be
forced to navigate this maze with no information as to floor-plan,
office numbers, service-closets, hazardous areas, among other
obstacles and route challenges.
Avaya introduced 911 Secure to the county as a proof of concept
exercise, initially targeting three floors of the main
administration building. Avaya IX Workplace with 911 Secure’s
SENTRY™ utilizes new integration capabilities with the RapidSOS
Clearinghouse. Through RapidSOS, first responders can access not
only a building address, and the specific endpoint location from
which a call was placed, but other critical details such as the
square footage of the property, detailed floor plans, and which
entrance is best to use -- all within seconds.
“Avaya has been a trusted partner of Shelby County Government
for almost ten years,” said Jeff Yallope, manager customer support
& telecommunications, Shelby County, TN. “We have worked with
them on several prior product rollouts, and have a high level of
confidence in their abilities to ‘get it right’ the first time.
During the preliminary testing phase we were immediately impressed
with the system’s ability to recognize when an endpoint was
relocated from one subnet to another; it was virtually
instantaneous and we could immediately see that one of our
issues–endpoint portability–would be resolved. The 911 Secure
capability to clearly identify locations by sub-net is having a
significant and beneficial impact on our network design standards.
We now insist on using best-practices for all ongoing network
moves, adds and changes and are working retroactively to remedy
some areas in preparation for a 911 Secure implementation.”
“In situations where every second counts, seamless communication
can make all the difference,” said Mark Fletcher, ENP and chief
architect of worldwide public safety solutions, Avaya. “This new
ability to share real-time data and collaborate with public safety
significantly breaks down communication silos and enables first
responders with detailed, life-saving data. Avaya is the only
communication solution provider spanning the entire continuum of
public safety–from the enterprise office worker placing an
emergency call, to a PSAP, to mobile first responders, and to
healthcare professionals at hospitals and trauma centers. It’s a
role we take seriously.”
Shelby County plans to expand a complete roll-out of 911
Secure’s SENTRY™ solution to cover the entire main administration
building and the remaining seven or eight multi-level county
buildings in the downtown Memphis area in the near future.
The company is showcasing its emergency services solutions, and
more, at the Avaya booth #207 at NENA 2019 Conference, June 14-19,
in Orlando, FL. #NENA2019, #ExperiencesThatMatter
Learn more about Avaya’s Public Safety Communications &
Next-Gen Emergency Services.
About Avaya
Businesses are built on the experiences they provide, and every
day millions of those experiences are built by Avaya (NYSE: AVYA).
For over one hundred years, we’ve enabled organizations around the
globe to win – by creating intelligent communications
experiences for customers and employees. Avaya builds open,
converged and innovative solutions to enhance and simplify
communications and collaboration – in the cloud, on-premise or a
hybrid of both. To grow your business, we’re committed to
innovation, partnership, and a relentless focus on what’s next.
We’re the technology company you trust to help you deliver
Experiences that Matter. Visit us at www.avaya.com.
About 911 Secure
911 Secure was founded because the need for a comprehensive,
affordable, easy to use Enhanced/NG911 solution was essential
within the industry. 911 Secure only provides Enhanced and Next
Generation 911 services. By focusing on only 911 calls, we are able
to ensure that all of our attention and product development is
always pushing forward to the same goal. We believe in old fashion
customer service. This is extremely important to us, due to the
fact that our business is about saving lives. 911 calls are the
most important calls that will ever be processed by a call server.
We pride ourselves on always being on the cutting edge of the
latest technology. By always being at the forefront we are able to
provide the best 911 call routing solution and notify the correct
on-site personnel that 911 has been called. We are excited to help
organizations protect their employees and visitors. Secure your
future today with 911 Secure! Visit us at www.911Secure.com.
About RapidSOS
Partnering with Internet of Things (IoT) companies and the
public safety community, RapidSOS provides a rich data link to
public safety via the RapidSOS Clearinghouse – sending life-saving
data to aid in emergency response. RapidSOS implements
best-in-class security practices including end-to-end encryption
for data in the Clearinghouse and an information security
management program developed with IBM that has achieved ISO 27001
compliance, a rigorous and globally-recognized cybersecurity
certification. The RapidSOS Clearinghouse is a free service to
public safety, and is integrated with all major vendors of 911
call-taking, dispatching and mapping software. Learn more about
RapidSOS: www.rapidsos.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and
state securities laws. These statements may be identified by the
use of forward looking terminology such as "anticipate," "believe,"
"continue," "could," "estimate," "expect," "intend," "may,"
"might," “our vision,” "plan," "potential," "preliminary,"
"predict," "should," "will," or “would” or the negative thereof or
other variations thereof or comparable terminology and include, but
are not limited to expected feature releases and statements about
future products, expected cash savings and statements about growth,
exchange listing and improved operational metrics. The Company has
based these forward-looking statements on its current expectations,
assumptions, estimates and projections. While the Company believes
these expectations, assumptions, estimates and projections are
reasonable, such forward-looking statements are only predictions
and involve known and unknown risks and uncertainties, many of
which are beyond its control. The factors are discussed in the
Company’s Registration Statement on Form 10 filed with the
Securities and Exchange Commission, may cause its actual results,
performance or achievements to differ materially from any future
results, performance or achievements expressed or implied by these
forward-looking statements. For a further list and description of
such risks and uncertainties, please refer to the Company’s filings
with the SEC that are available at www.sec.gov. The Company
cautions you that the list of important factors included in the
Company’s SEC filings may not contain all of the material factors
that are important to you. In addition, considering these risks and
uncertainties, the matters referred to in the forward-looking
statements contained in this report may not in fact occur. The
Company undertakes no obligation to publicly update or revise any
forward-looking statement as a result of new information, future
events or otherwise, except as otherwise required by law.
Source: Avaya Newsroom
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version on businesswire.com: https://www.businesswire.com/news/home/20190613005002/en/
For media inquiries:Alex Aliasalalias@avaya.com
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