- Atento reorganizes its regional structure switching from
five regions to three to optimize the efficiency of its operations
and improve proximity and service to its customers.
- Sergio Ribeiro Passos has
been named the Company's new CFO to continue promoting and
strengthening Atento's financial position.
- Dimitrius Oliveira takes on
the position of President of Atento's South America Region, after
having been responsible for Atento Brazil since 2018, and now
expands his responsibilities to Argentina, Chile, Colombia, Peru and Uruguay, to promote the growth of the Company
in these markets.
- Cathrine Jooste increases her
responsibilities as CCO and Regional Director of the North America
Region, a position from which she will direct activities in the US
and Mexico.
- Jose María Perez-Melber continues as Regional Director of
EMEA.
NEW
YORK, June 13, 2022 /PRNewswire/ -- Atento S.A.
(NYSE: ATTO, "Atento" or the "Company"), one of the largest
providers worldwide and the leading company in customer
relationship services and business process outsourcing (CRM / BPO)
in Latin America, has announced
three new appointments to strengthen Atento's position in the
industry and to continue supporting its growth strategy in key
markets. In order to optimize efficiency in Atento's management,
the organization will switch from having five regions to three:
North America, South America and EMEA. In this regard, Atento
has appointed Sergio Ribeiro Passos
as the new CFO of Atento, Dimitrius
Oliveira as the new President of the South Region and
Cathrine Jooste as Regional Director
of the North Region.
Carlos López-Abadía, Chief Executive Officer of Atento
comments that "in their new positions, and thanks to their
extensive experience and knowledge of the company, these three
appointments will continue to implement improvements in Atento's
business in our three key regions, guaranteeing the same vision and
approach to customers, while ensuring the best CX service suited to
the needs of each market and industry. At the same time, this new
structure will allow us to continue to improve efficiencies with a
better ongoing cost structure. I am sure that, in their new
positions, these leaders will play a fundamental role in reaching
our commercial and financial goals, adding value to both
shareholders and customers. Likewise, at Atento we are very
grateful for the work and dedication that Jose Azevedo has dedicated to the company in
recent years and for his great contribution".
Sergio Passos New CFO
To reinforce this reorganization, Atento has announced the
appointment of Sergio Ribeiro Passos
as Chief Financial Officer of the Company. Passos, 55 years old,
who replaces Jose Antonio de Sousa
Azevedo who left the Company on June
9, 2022, will also form part of the Company's Executive
Committee.
Before joining the Company, Passos holds over 24 years of
experience as a CFO at different companies within the customer
experience sector, including Teleperformance, G4S and Tecnología
Bancaria SA. For the past three years, Passos has worked at Atento
Brazil as CFO and corporation as FP&A strategy Director, where
he has performed his duties with great success, helping to
implement financial and business development strategies in the
region that have generated value for all Atento stakeholders.
"It is an honor to take on this new professional challenge, and
to carry on improving our growth trajectory and fulfilling Atento´s
goals and vision", said Passos. "We look forward to the coming
years with optimism, to continue to build a stronger more efficient
Atento serving better all our stakeholders."
Dimitrius
Oliveira takes over the management of Atento's South America
Region
The appointment of Dimitrius
Oliveira as the new President of the company's South America
Region means that in addition to Brazil, he will be in charge of operations in
the five countries in which Atento operates in South America, a strategic region of great
relevance for the business. In his new position, Oliveira, chosen
for his deep experience in the CX sector, will have the mission of
expanding Atento's performance as a strategic partner for companies
that face digital transformation processes and that place the
customer at the center of their strategy. In addition, he will
consolidate the One Atento culture, in which the Company works as a
single, global team.
Dimitrius Oliveira has more than
20 years of experience, during which he has worked in the
technology and services industry, leading the sales, after-sales
and operations areas in multinational companies such as Avaya,
Ericsson, Nokia, Siemens, Genesys and Contax. In 2017, he was
appointed as Vice President of Operations at Mutant, formerly
Genesys Prime. Before joining Mutant, Oliveira was Atento's global
commercial director and, following that, multi-sector vice
president of the company in Brazil. He returned to Atento in June 2018, this time as Brazil's CEO, to strengthen the Company's
leadership position in the country.
"I feel honored by the opportunity to lead the operations in the
South Region, working with a group of committed professionals, as
well as adding value for our clients in an increasingly digitized
business environment, including the best practices from other
markets to those we have already implemented in Brazil", said Dimitrius Oliveira.
Cathrine
Jooste leads the North America Region
Following her successful performance as CCO and Regional
Director of Atento USNS (US and nearshore), Jooste now takes
responsibility for managing the entire North America region, which also includes
Mexico. With more than 20 years of
experience in the world of technology and consulting, she will be
responsible for leading the implementation of Atento's business
strategies in both markets to guarantee the achievement of the
Company's objectives and continue to increase Atento's presence in
this region. Thanks to her in-depth knowledge of client CX needs
and Atento solutions, Jooste's appointment will be a lever for
strategic growth, providing added value and growth to both the
organization and its clients.
Before joining Atento, Jooste worked as the Microsoft Offering
General Manager at DXC Technology. Previously she has held
positions at Computer Sciences Corporation (CSC), Cognizant
Technology Solutions, Systems West Computer Resources, Avanade and
Accenture, always working to build and grow her teams successfully
within different global commitments with clients. Jooste holds a
Bachelor's of Science in Business Administration and Information
System Management from the University of
Florida.
"The customer experience industry is constantly expanding and
evolving with its multifaceted characteristics, and there is a need
to meet the expectations and priorities of customers, which are
continually changing and advancing," said Jooste. "This moment
presents a great challenge, to contribute my knowledge within the
sector and to continue strengthening Atento's position within my
new role. With this reorganization we are reinforcing our nearshore
capabilities to constantly improve the service we provide to our US
and global customers, facing new challenges together."
About Atento
Atento is the largest provider of customer relationship
management and business process outsourcing ("CRM BPO") services in
Latin America, and among the top
providers globally. Atento is also a leading provider of
nearshoring CRM BPO services to companies that carry out their
activities in the United States.
Since 1999, the company has developed its business model in 14
countries where it employs approximately 150,000 people. Atento has
over 400 clients to whom it offers a wide range of CRM BPO services
through multiple channels. Atento's clients are mostly leading
multinational corporations in industries such as
telecommunications, banking and financial services, health, retail
and public administrations, among others. Atento's shares trade
under the symbol ATTO on the New York Stock Exchange (NYSE). In
2019, Atento was named one of the World's 25 Best Multinational
Workplaces and one of the Best Multinationals to Work for in
Latin America by Great Place to
Work®. Also, in 2021 Everest named Atento as a star performer.
Gartner named the company as a leader for two years in a row, since
2021 in the Gartner Magic Quadrant. For more information visit
www.atento.com
Media Relations
press@atento.com
Forward-Looking
Statements
This press release contains forward-looking statements.
Forward-looking statements can be identified by the use of words
such as "may," "should," "expects," "plans," "anticipates,"
"believes," "estimates," "predicts," "intends," "continue" or
similar terminology. In particular, these forward-looking
statements include those about the effects on Atento and its growth
of changes in the composition of the Board. These statements
reflect only Atento's current expectations and are not guarantees
of future performance or results. These statements are subject to
risks and uncertainties that could cause actual results to differ
materially from those contained in the forward-looking statements.
Risks and uncertainties include, but are not limited to,
competition in Atento's highly competitive industries; increases in
the cost of voice and data services or significant interruptions in
these services; Atento's ability to keep pace with its clients'
needs for rapid technological change and systems availability; the
continued deployment and adoption of emerging technologies; the
loss, financial difficulties or bankruptcy of any key clients; the
effects of global economic trends on the businesses of Atento's
clients; the non-exclusive nature of Atento's client contracts and
the absence of revenue commitments; security and privacy breaches
of the systems Atento uses to protect personal data; the cost of
pending and future litigation; the cost of defending Atento against
intellectual property infringement claims; extensive regulation
affecting many of Atento's businesses; Atento's ability to protect
its proprietary information or technology; service interruptions to
Atento's data and operation centers; Atento's ability to retain key
personnel and attract a sufficient number of qualified employees;
increases in labor costs and turnover rates; the political,
economic and other conditions in the countries where Atento
operates; changes in foreign exchange rates; Atento's ability to
complete future acquisitions and integrate or achieve the
objectives of its recent and future acquisitions; future
impairments of our substantial goodwill, intangible assets, or
other long-lived assets; Atento's ability to recover consumer
receivables on behalf of its clients; and the on-going COVID-19
pandemic. Atento is also subject to other risk factors described in
documents filed by the company with the United States Securities
and Exchange Commission. These forward-looking statements speak
only as of the date on which the statements were made. Atento
undertakes no obligation to update or revise publicly any
forward-looking statements, whether as a result of new information,
future events or otherwise.
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SOURCE Atento S.A.