- This appointment is strategic for Atento
- Bhalla brings extensive CX experience to support Atento´s
growth in the US and EMEA markets
YORK and MIAMI,
2022 /PRNewswire/ -- Atento S.A. (NYSE: ATTO,
"Atento" or the "Company"), one of the largest providers worldwide
and the leading company in customer relationship services and
business process outsourcing (CRM / BPO) in Latin America, has appointed Anil Bhalla as
independent board director. Mr. Bhalla replaces David Garner, who is stepping down as a member
of the Company's board.
Carlos López-Abadía, Atento's Chief Executive Officer,
said, "As new independent board director Anil will undoubtedly
bring great value to the company thanks to his international
experience in the BPO sector. His knowledge of optimization and
digitization of operations and his experience in M&A and
business integration, will complement the capabilities of the board
to finish developing our strategic plan and value contribution to
customers and shareholders. Our expansion in the US and EMEA
markets is one of the main pillars of our growth, and Anil will
contribute significantly to driving this development. I also want
to take the opportunity to thank David for his contribution over
the last few years as a member of our board."
Mr. Bhalla, recognized for being an important business leader in
the customer experience industry, has demonstrated, throughout his
professional career, his ability to generate value thanks to a
strategy focused on innovation that is also results-oriented.
During over 20 years of experience in this sector, he has worked
for companies all over the world, including: India, US, Canada and Europe.
Before his arrival at Atento as a board director, Mr. Bhalla
held the position of CEO at the Minacs Group, a company that was
later acquired by Concentrix (an American customer experience firm
based in California) where he held
the position of Senior Vice President Emerging Business.
Previously, he held the position of COO in companies such as RSM
McGladrey FPO and iCall India, in
his native country.
In recent years, prior to joining Atento, Mr. Bhalla has worked
as investor and board director at companies such as Support Ninja,
Voicegain and Venture X, where, thanks to his contribution in
improving business models, he has brought about a notable
improvement in results.
With this appointment, Mr. Bhalla becomes an independent board
director in accordance with the corporate governance of the New
York Stock Exchange, where Atento is listed. He will form part of
its audit committee and will replace David
Garner, who held the position since 2016. In this regard,
Atento sincerely appreciates David's valuable contribution over the
past six years.
Atento is the largest provider of customer relationship
management and business process outsourcing ("CRM BPO") services in
Latin America, and among the top
providers globally. Atento is also a leading provider of
nearshoring CRM BPO services to companies that carry out their
activities in the United States.
Since 1999, the company has developed its business model in 14
countries where it employs approximately 150,000 people. Atento has
over 400 clients to whom it offers a wide range of CRM BPO services
through multiple channels. Atento's clients are mostly leading
multinational corporations in industries such as
telecommunications, banking and financial services, health, retail
and public administrations, among others. Atento's shares trade
under the symbol ATTO on the New York Stock Exchange (NYSE). In
2019, Atento was named one of the World's 25 Best Multinational
Workplaces and one of the Best Multinationals to Work for in
Latin America by Great Place to
Work®. Also, in 2021 Everest named Atento as a star performer.
Gartner named the company as a leader for two years in a row, since
2021 in the Gartner Magic Quadrant. For more information visit
This press release contains forward-looking statements.
Forward-looking statements can be identified by the use of words
such as "may," "should," "expects," "plans," "anticipates,"
"believes," "estimates," "predicts," "intends," "continue" or
similar terminology. In particular, these forward-looking
statements include those about the effects on Atento and its growth
of changes in the composition of the Board. These statements
reflect only Atento's current expectations and are not guarantees
of future performance or results. These statements are subject to
risks and uncertainties that could cause actual results to differ
materially from those contained in the forward-looking statements.
Risks and uncertainties include, but are not limited to,
competition in Atento's highly competitive industries; increases in
the cost of voice and data services or significant interruptions in
these services; Atento's ability to keep pace with its clients'
needs for rapid technological change and systems availability; the
continued deployment and adoption of emerging technologies; the
loss, financial difficulties or bankruptcy of any key clients; the
effects of global economic trends on the businesses of Atento's
clients; the non-exclusive nature of Atento's client contracts and
the absence of revenue commitments; security and privacy breaches
of the systems Atento uses to protect personal data; the cost of
pending and future litigation; the cost of defending Atento against
intellectual property infringement claims; extensive regulation
affecting many of Atento's businesses; Atento's ability to protect
its proprietary information or technology; service interruptions to
Atento's data and operation centers; Atento's ability to retain key
personnel and attract a sufficient number of qualified employees;
increases in labor costs and turnover rates; the political,
economic and other conditions in the countries where Atento
operates; changes in foreign exchange rates; Atento's ability to
complete future acquisitions and integrate or achieve the
objectives of its recent and future acquisitions; future
impairments of our substantial goodwill, intangible assets, or
other long-lived assets; Atento's ability to recover consumer
receivables on behalf of its clients; and the on-going COVID-19
pandemic. Atento is also subject to other risk factors described in
documents filed by the company with the United States Securities
and Exchange Commission. These forward-looking statements speak
only as of the date on which the statements were made. Atento
undertakes no obligation to update or revise publicly any
forward-looking statements, whether as a result of new information,
future events or otherwise.
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SOURCE Atento S.A.