MADRID, Feb. 25, 2022 /PRNewswire/ -- Atento S.A.
(NYSE: ATTO, "Atento" or the "Company"), one of the five largest
providers of Customer Relationship Management and Business Process
Outsourcing (CRM / BPO) services worldwide and a sector leader in
Latin America, announced today
that it has received Frost & Sullivan's Customer Value
Leadership Award in Brazil's
Customer Experience Outsourcing Services industry.
A global team of analysts at Frost & Sullivan applies a
rigorous analytical process to evaluate, across two dimensions,
nominees for each best practices award category. Atento
distinguished itself for Next Generation services that deliver
unique and enhanced customer experiences to a global client
base.
In granting the Customer Value Leadership Award, Frost &
Sullivan also noted Atento's highly focused strategy to win
customers in the challenging born-digital vertical in Brazil, as well the Company's ability to
consistently attract and develop key brands as clients since 2018.
Atento currently has over 15 Born-digital clients in the country.
The Company was further praised for hiring call agents with unique
skills who can work with greater autonomy to effectively resolve
customer queries while adapting to required profiles and language
styles associated with each client's brand. Also cited by the
analysts were Atento's advanced training tools as well as its
modern and upgraded call centers.
Juan Manuel Gonzalez, Research
Director at Frost & Sullivan, stated, "Atento is currently
developing proprietary platforms and solutions that provide very
clear competitive advantages, such as Brand Persona and Global
Digital Assessment by Atento."
In the field of Customer Experience, Atento stands out as a
market leader in Next Generation CX, as a result of increased
investments in advanced technologies, innovation and social
responsibility, in addition to the importance it consistently
places on the human touch. According to Frost & Sullivan's
latest market research, Atento maintained its leadership position
in 2020, with 25.9% market share, which is 16.4 percentage points
ahead of the second largest CX provider in Brazil.
Carlos López-Abadía, Chief Executive Officer of Atento, said,
"The Brazilian market continues to be a significant source of
growth for Atento, so we are proud to have been recognized by Frost
& Sullivan for CX best practices in this key market. We
continually strive to evolve and provide ever more competitive
services for customers who seek to deliver unique customer
experiences such as those available through Atento's Next
Generation services."
In addition to measuring reliability and quality of service in
Brazil, the research by Frost
& Sullivan, also demonstrates the company's wider corporate
positioning, financial performance, customer acquisition and growth
potential.
About Atento
Atento is one of the five largest global providers for client
relationship management and business process outsourcing services
nearshoring for companies that carry out their activities in
the United States. Since 1999, the
company has developed its business model in 13 countries with a
workforce of 150,000 employees. Atento has over 400 clients for
which it provides a wide range of CRM/BPO services through multiple
channels. Its clients are leading multinational companies in the
technology, digital, telecommunications, finance, health, consumer
and public administration sectors, amongst others. Atento trades
under ATTO on the New York Stock Exchange. In 2019 Atento was
recognized by Great Place to Work® as one of the 25 World's Best
Multinational Workplaces and as one of the Best Places to Work in
Latin America. For more
information www.atento.com
About Frost & Sullivan
Frost & Sullivan is the Growth Pipeline Company™. We power
our clients to a future shaped by growth. Our Growth Pipeline as a
Service™ provides the CEO and the CEO's growth team with a
continuous and rigorous platform of growth opportunities, ensuring
long-term success. To achieve positive outcomes, our team leverages
over 60 years of experience, coaching organizations of all types
and sizes across 6 continents with our proven best practices. To
power your Growth Pipeline future, visit Frost & Sullivan at
http://www.frost.com.
Forward-Looking Statements
This press release contains forward-looking statements.
Forward-looking statements can be identified by the use of words
such as "may," "should," "expects," "plans," "anticipates,"
"believes," "estimates," "predicts," "intends," "continue" or
similar terminology. These statements reflect only Atento's current
expectations and are not guarantees of future performance or
results. These statements are subject to risks and uncertainties
that could cause actual results to differ materially from those
contained in the forward-looking statements. In particular, the
COVID-19 pandemic, and governments' extraordinary measures to limit
the spread of the virus, are disrupting the global economy and
Atento's industry, and consequently adversely affecting the
Company's business, results of operation and cash flows and, as
conditions are recent, uncertain and changing rapidly, it is
difficult to predict the full extent of the impact that the
pandemic will have. Risks and uncertainties include, but are not
limited to, competition in Atento's highly competitive industries;
increases in the cost of voice and data services or significant
interruptions in these services; Atento's ability to keep pace with
its clients' needs for rapid technological change and systems
availability; the continued deployment and adoption of emerging
technologies; the loss, financial difficulties or bankruptcy of any
key clients; the effects of global economic trends on the
businesses of Atento's clients; the non-exclusive nature of
Atento's client contracts and the absence of revenue commitments;
security and privacy breaches of the systems Atento uses to protect
personal data; the cost of pending and future litigation; the cost
of defending Atento against intellectual property infringement
claims; extensive regulation affecting many of Atento's businesses;
Atento's ability to protect its proprietary information or
technology; service interruptions to Atento's data and operation
centers; Atento's ability to retain key personnel and attract a
sufficient number of qualified employees; increases in labor costs
and turnover rates; the political, economic and other conditions in
the countries where Atento operates; changes in foreign exchange
rates; Atento's ability to complete future acquisitions and
integrate or achieve the objectives of its recent and future
acquisitions; future impairments of our substantial goodwill,
intangible assets, or other long-lived assets; and Atento's ability
to recover consumer receivables on behalf of its clients. In
addition, Atento is subject to risks related to its level of
indebtedness. Such risks include Atento's ability to generate
sufficient cash to service its indebtedness and fund its other
liquidity needs; Atento's ability to comply with covenants
contained in its debt instruments; the ability to obtain additional
financing; the incurrence of significant additional indebtedness by
Atento and its subsidiaries; and the ability of Atento's lenders to
fulfill their lending commitments. Atento is also subject to other
risk factors described in documents filed by the comp any with the
United States Securities and Exchange Commission. These
forward-looking statements speak only as of the date on which the
statements were made. Atento undertakes no obligation to update or
revise publicly any forward-looking statements, whether as a result
of new information, future events or otherwise.
Media Relations
press@atento.com
Investor and analyst inquiries
Hernan van Waveren
+1 979-633-9539
hernan.vanwaveren@atento.com
Ivan Peill
InspIR Group
+1 646-452-2335
ivan@inspirgroup.com
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SOURCE Atento S.A.