NEW YORK, Sept. 14, 2020 /PRNewswire/ -- Atento S.A.
(NYSE: ATTO, "Atento" or "Company"), the leading provider of
customer relationship management and business process outsourcing
services (CRM/BPO) in Latin
America and one of the top five providers worldwide, today
announced the planned migration of its ERP system, from SAP
ECC to ERP SAP S/4HANA, in the 13 countries where the
Company operates. Atento's flagship operation in Brazil will be the first to migrate to the new
cloud-based system, a process that will take two years to be
completed companywide and will be supported by Embrace, a
partnership between SAP and Microsoft, that facilitates enterprise
migration to the Cloud via Azure, Microsoft's
cloud-computing service.
The first phase of the project will encompass the migration of
Atento Brazil's back-office and finance areas to the new ERP
system, followed by the other country and operating areas of the
Company. José Azevedo, Atento's Chief Financial Offer, said, "Our
migration to a new cloud-based ERP system is a natural progression
of Atento's ongoing digital transformation to capture the many
growth opportunities emerging in the global CRM/BPO market and to
drive cost as well as operating efficiencies throughout our
organization."
Sergio Rodrigues, Atento's
Corporate Finance Director and leader of the migration project,
said, "ERP SAP S/4HANA offers scalability that can support
Atento's growth while providing better control of processes by
combining secure real-time data and analytics that help speed and
enhance decision-making. Once implemented, the new ERP system is
expected to leverage the investment that Atento's has been doing in
automation, artificial intelligence and LUI, among other technology
areas, with regard to both improving our internal operations and
leading next-generation Customer Experience and BPO solutions."
About SAP
SAP's strategy is to help every business run as an intelligent
enterprise. As the market leader in enterprise application
software, we help companies of all sizes and in all industries run
at their best: 77% of the world's transaction revenue touches an
SAP® system. Our machine learning, Internet of Things (IoT), and
advanced analytics technologies help turn customers' businesses
into intelligent enterprises. SAP helps give people and
organizations deep business insight and fosters collaboration that
helps them stay ahead of their competition. We simplify technology
for companies so they can consume our software the way they want –
without disruption. Our end-to-end suite of applications and
services enables business and public customers across 25 industries
globally to operate profitably, adapt continuously, and make a
difference. With a global network of customers, partners,
employees, and thought leaders, SAP helps the world run better and
improve people's lives. For more information, visit
www.sap.com.
About Atento
Atento is the largest provider of customer relationship
management and business process outsourcing (CRM BPO) services in
Latin America, and among the top
five providers globally, based on revenues. Atento is also a
leading provider of nearshoring CRM/BPO services to companies that
carry out their activities in the United
States. Since 1999, the company has developed its business
model in 13 countries where it employs 150,000 people. Atento has
over 400 clients to whom it offers a wide range of CRM/BPO services
through multiple channels. Atento's clients are mostly leading
multinational corporations in sectors such as telecommunications,
banking and financial services, health, retail and public
administrations, among others. In 2019, Atento was named one of the
World's 25 Best Multinational Workplaces and one of the Best
Multinationals to Work for in Latin
America by Great Place to Work®. Atento is also the world's
first CRM company to be ISO 56002 certified in Innovation
Management. Atento's shares trade under the symbol ATTO on the New
York Stock Exchange (NYSE). For more information
visit www.atento.com
Investor
Relations
Shay Chor
+55 11
3293-5926
shay.chor@atento.com
|
Investor
Relations
Fernando
Schneider
+ 55 11
3779-8119
fernando.schneider@atento.com
|
Media
Relations
Pablo Sánchez
Pérez
+34 670031347
pablo.sanchez@atento.com
|
Forward-Looking Statements
This press release contains
forward-looking statements. Forward-looking statements can be
identified by the use of words such as "may," "should," "expects,"
"plans," "anticipates," "believes," "estimates," "predicts,"
"intends," "continue" or similar terminology. These statements
reflect only Atento's current expectations and are not guarantees
of future performance or results. These statements are subject to
risks and uncertainties that could cause actual results to differ
materially from those contained in the forward-looking statements.
In particular, the COVID-19 pandemic, and governments'
extraordinary measures to limit the spread of the virus, are
disrupting the global economy and Atento's industry, and
consequently adversely affecting the Company's business, results of
operation and cash flows and, as conditions are recent, uncertain
and changing rapidly, it is difficult to predict the full extent of
the impact that the pandemic will have. Risks and
uncertainties include, but are not limited to, competition in
Atento's highly competitive industries; increases in the cost of
voice and data services or significant interruptions in these
services; Atento's ability to keep pace with its clients' needs for
rapid technological change and systems availability; the continued
deployment and adoption of emerging technologies; the loss,
financial difficulties or bankruptcy of any key clients; the
effects of global economic trends on the businesses of Atento's
clients; the non-exclusive nature of Atento's client contracts and
the absence of revenue commitments; security and privacy breaches
of the systems Atento uses to protect personal data; the cost of
pending and future litigation; the cost of defending Atento against
intellectual property infringement claims; extensive regulation
affecting many of Atento's businesses; Atento's ability to protect
its proprietary information or technology; service interruptions to
Atento's data and operation centers; Atento's ability to retain key
personnel and attract a sufficient number of qualified employees;
increases in labor costs and turnover rates; the political,
economic and other conditions in the countries where Atento
operates; changes in foreign exchange rates; Atento's ability to
complete future acquisitions and integrate or achieve the
objectives of its recent and future acquisitions; future
impairments of our substantial goodwill, intangible assets, or
other long-lived assets; and Atento's ability to recover consumer
receivables on behalf of its clients. In addition, Atento is
subject to risks related to its level of indebtedness. Such risks
include Atento's ability to generate sufficient cash to service its
indebtedness and fund its other liquidity needs; Atento's ability
to comply with covenants contained in its debt instruments; the
ability to obtain additional financing; the incurrence of
significant additional indebtedness by Atento and its subsidiaries;
and the ability of Atento's lenders to fulfill their lending
commitments. Atento is also subject to other risk factors described
in documents filed by the company with the United States Securities
and Exchange Commission.
These forward-looking statements speak only as of the date on
which the statements were made. Atento undertakes no obligation to
update or revise publicly any forward-looking statements, whether
as a result of new information, future events or otherwise.
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SOURCE Atento S.A.