Healthcare Veterans Quint Studer and Dan
Collard join with Aramark’s Patient Experience Organization,
Providing Skills and Training for Managers and Front-line Employees
to Drive Improved Outcomes for Hospitals
An improved hospital experience can influence patient
satisfaction, decrease length of stay, reduce costly readmissions,
and improve nursing satisfaction. Aramark (NYSE: ARMK), the
provider of food, facilities, and uniform services to millions of
people in 19 countries around the world, today announced an
exclusive new partnership with the Healthcare Plus Solutions Group
(HPSG), led by healthcare visionaries Quint Studer and Dan Collard.
The partnership is part of the Aramark Healthcare+ strategy to
drive innovative, evidence-based improvement for hospitals.
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An improved hospital experience can
influence patient satisfaction, decrease length of stay, reduce
costly readmissions, and improve nursing satisfaction. Aramark has
announced an exclusive new partnership with the Healthcare Plus
Solutions Group, led by healthcare visionaries Quint Studer and Dan
Collard. The partnership is part of the Aramark Healthcare+
strategy to drive innovative, evidence-based improvement for
hospitals. (Graphic: Business Wire)
“We are committed to building a world class patient experience
organization to improve hospital outcomes,” said Bart Kaericher,
President and CEO of Aramark Healthcare+. “This partnership gives
us the added expertise, resources and structure to support the
development of our front-line staff as part of the patient care
team.”
HPSG will develop coaching and training to build skills for
patient interaction that gives Aramark Healthcare+ managers and
front-line associates the expertise to support nursing units and
help improve patient care.
The new HPSG and Aramark Healthcare+ partnership will be
centralizing and formalizing the existing network of experience
professionals integrated across all regions in the U.S. These teams
will be scaled to deliver a foundational framework of practices
designed to elevate the relationships with caregivers, patients,
and the healthcare team within the Aramark Healthcare+ partnerships
nationwide.
Together, the group will create a new “Leadership Development
Institute” to teach techniques that effectively connect caregivers
and patients. For example, Aramark Healthcare+ managers will learn
to conduct guided rounding conversations with their front-line
teams and will receive similar training and tools to have rounding
discussions with nurses and patients. All training will include an
official certification process.
“We are grateful to be part of the Aramark Healthcare+ team,”
said Quint Studer, co-founder of Healthcare Plus Solutions Group.
“We are excited to bring new capabilities to their front-line teams
of food, facility services and transport associates so that they
can have a greater impact on those that receive care and those
hospital partners they work with that provide care.”
Studer is an expert on business and healthcare leadership and is
known for being one of the first to connect patient care to
customer service, putting patient experience at the forefront. As
former president of Baptist Hospital in Pensacola, Studer led the
organization to the top one percent of hospitals in the country in
patient and employee satisfaction. He was recognized by Inc.
Magazine as a Master of Business, making him the only health care
leader to win this award. The author of numerous best-selling
healthcare and leadership books, he recently published The Calling:
Why Healthcare Is So Special, to help health care professionals
maintain and manage healthy emotional bank accounts.
Dan Collard, co- founder of Healthcare Plus Solutions Group, is
a seasoned healthcare executive with more than 28 years of
healthcare industry experience including operations, consulting,
and technology start-ups. Dan served as Executive Vice President
and Chief Growth Officer of TeamHealth, one of the nation’s largest
hospital-based physician practices. Prior to joining TeamHealth,
Dan served as President of Press Ganey’s Strategic Consulting
Division and as CEO of EVOQ Medical, Inc. a healthcare technology
start-up in Atlanta. Dan also spent 13 years at Studer Group as a
senior leader, where he served organizations ranging from rural
hospitals to complex health systems and academic medical
centers.
Together Quint and Dan’s work has focused on the human capital
element of healthcare. Their conference “Replenishing Yourself,
Your Team and Your Organization” hosted by Healthcare Plus
Solutions Group serves as a resource for health care providers to
replenish themselves to sustain and further their passion for
healthcare.
About Aramark Healthcare+
Aramark Healthcare+ operates with a combination of values and
services that act as an extension of care designed to help
hospitals deliver better outcomes, from everyday moments to forward
innovations. From the housekeeper cleaning a patient room after
discharge to the food service worker making sure a patient’s order
is accurate, to the transporter that comforts a patient as they
move through the hospital, Aramark Healthcare+ strives to serve
others and provide solutions that promote health and well-being for
everyone.
About Aramark
Aramark (NYSE: ARMK) proudly serves the world’s leading
educational institutions, Fortune 500 companies, world champion
sports teams, prominent healthcare providers, iconic destinations
and cultural attractions, and numerous municipalities in 19
countries around the world with food, facilities, and uniform
services. Because our culture is rooted in service, our employees
strive to do great things for each other, our partners, our
communities, and our planet. Aramark has been named to
DiversityInc’s “Top 50 Companies for Diversity” list, the Forbes
list of “America’s Best Employers for Diversity,” the HRC’s “Best
Places to Work for LGBTQ Equality” and scored 100% on the
Disability Equality Index. Learn more at www.aramark.com and
connect with us on Facebook, Twitter, and LinkedIn.
About Healthcare Plus Solutions Group
Healthcare Plus Solutions Group (HPSG) was founded by Quint
Studer and Dan Collard in 2022 in Pensacola, Florida. Powered by a
team of healthcare industry and talent management experts, HPSG
specializes in delivering precision leader development™ solutions
to healthcare organizations across the continuum of care and their
teams. With tightly customized services that look at the whole
health of an organization, HPSG works closely with its partners to
diagnose their most urgent pain points, design smart, collaborative
solutions, and create a plan to execute in a way that delivers
measurable results. With partnerships across the country, HPSG’s
primary mission is to have a positive impact on those that receive
care and those that provide care. For more information, visit
www.HealthcarePlusSG.com.
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Media Inquiries: Chris
Collom Collom-chris@aramark.com 215-238-3593
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