Pennsylvania American Water Launches Online Emergency Reporting
January 14 2021 - 10:00AM
Business Wire
Report
outages and water emergencies 24/7 with new web-based
functionality
Pennsylvania American Water announced today that customers can
now report a water outage, leak, or other water emergency online.
Eliminating the need to report an emergency by phone, customers can
now notify the company through the Pennsylvania American Water
website or through the company’s online customer portal,
MyWater.
“We’re committed to providing exceptional customer service and
offering a variety of communication channels to meet our customers’
preferences,” said Mike Doran, president of Pennsylvania American
Water. “When our customers experience a water service outage or
other emergency, we know they need to reach us quickly and may not
want or be able to pick up the phone. By providing an online
platform to report emergencies, customers can notify us of a water
service outage or emergency within minutes using their preferred
method.”
All Pennsylvania American Water customers are encouraged to
establish an online account through the company’s MyWater portal.
This platform allows customers to track water usage, see real-time
alert notifications for their service area, set up paperless
billing, pay bills online, report emergencies and more. By creating
a MyWater account, customers can report a water emergency online
for their specific residence.
Even without a MyWater account, anyone can report an emergency
that is not at a specific residence, such as a fire hydrant leak or
a water main break in the street, through the “Report Emergency”
button at the top of the company’s website or at
emergency.amwater.com. See how to report an emergency here.
Since its launch in mid-December, nearly 150 emergencies have
been reported and addressed by Pennsylvania American Water through
the online reporting feature. The new platform has been so
successful that the company is planning more enhancements to its
functionality in the future.
About Pennsylvania American Water
Pennsylvania American Water, a subsidiary of American Water
(NYSE: AWK), is the largest investor owned water utility in the
state, providing high-quality and reliable water and/or wastewater
services to approximately 2.4 million people. With a history dating
back to 1886, American Water is the largest and most geographically
diverse U.S. publicly traded water and wastewater utility company.
The company employs more than 6,800 dedicated professionals who
provide regulated and market-based drinking water, wastewater and
other related services to 15 million people in 46 states. American
Water provides safe, clean, affordable and reliable water services
to our customers to make sure we keep their lives flowing. For more
information, visit amwater.com and follow American Water on
Twitter, Facebook and LinkedIn.
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version on businesswire.com: https://www.businesswire.com/news/home/20210114005091/en/
Media Contacts Northeast PA:
Susan Turcmanovich, External Affairs Manager C: 570-332-6726 E:
susan.turcmanovich@amwater.com Southeast/Central PA: Maggie Sheely, External
Affairs Manager C: 717-317-3762 E: maggie.sheely@amwater.com
Western PA: Gary Lobaugh, External
Affairs Manager C: 724-873-3674 E: gary.lobaugh@amwater.com
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